We had Atif who helped us. My mother in laws iphone 5 was going to be out of date and also her…read morebattery wasn't holding a charge. She is already a Verizon wireless customer but this place is top notch! We walk in, someone helped us right away. We didn't have any intentions of buying a new phone but we asked about an iPhone 6s or 7. We weren't pressured into buying anything. We initiated the prospect of a new phone. For only 9 extra dollars a month my mother in law has a newer phone. They also threw in a screen protector and a nice case for free!!! Can't recommend this wireless provider enough!! The team is great!

What an amazing experience! Thank you for helping me upgrade my Iphone 12 Pro to an Iphone 17 Pro…read more Everyone here treats us like we are family. We can't thank you enough for a great experience and such kindness. The phone and service works great to Casey and his team. Thank you so so much. We appreciate you all and will never recommend anyone to buy a phone anywhere else.

Super fast and great service. Price is fair as well. Would definitely come back for any problems.read more

Thank you so much for the help. I had an unusual repair that needed to be done ( micro soldering)…read moreand they were able to come through. The repair was done quickly and perfectly. I can't thank these gentlemen enough. Young guys with old school customer service and professionalism. I am extremely appreciative of how they operate.

I shattered the back of my phone and I ended up with a black screen. I went to one other phone…read morerepair place before this and they informed me that they would have to order the part which wouldn't arrive till this Friday. So I left and came here. They were able to fix my black screen within 30 minutes. They also did it through my phone insurance so I only have to pay the deductible on my bill. The guys working here were fast, friendly, and professional.

Matt helped me through a repair. Unfortunately the repair needed a redo and he and his staff…read morehelped me as best they can with it. Even though it wasn't the perfect outcome I appreciated the communication and how it was resolved. I'd recommend this shop without hesitation.

I had broken my screen on or about March 7th, and made a few calls to try and get it repaired…read more Everyone wanted me to drop my phone off for a few days and wanted over $200. When I called Kevin at Red Hot, he wasn't sure if he had a replacement in stock and would call me back. He called me back within 15 minutes and said he has one in stock, but the color was not the same. I really needed my phone, so I didn't care about the color. He also explained that I could not get OEM because my phone is so old. No one else told me that. He told me to come down and within 30 minutes he was done. I was so happy, iI went home and put on a new scree protector. It wasn't until the next day that I noticed that I wasn't able to type "e or 3". I downloaded a screen tester and found a dead spot. I called Kevin immediately and he said he woul order another screen. It came on a week later and he changed it within about 3 hours, he was extremely busy that day. The next day I noticed that ghe volume up button was not working, another defective part. What are the chances? Within minutes he took some part of the defective screen piece and put it on the new one. Now it's working great!

I got my screen repaired quickly and professionally while i waited in the car ( due to the Covid…read morerestrictions) not even 25 minutes to fix. Once fixed he brought the phone to me in my car, great SERVICE. I was even given a screen saver and the phone charging port cleaned. It looked like a brand new phone. The prices here are great and will recommend to everyone i know. Thank you.

timely repair executed and done to customer order. fanstastic job! i walked in they took care of of…read morebuisness and got me out with a fixed phone l

I left my phone to be repaired. The next day I was suppose to pick it up at 3pm. When I arrived,…read morethey said 2hrs more. 2hrs later, I called and they asked me to give it another 1hr. Work appeared fine. This place never opens at 10am despite it listed as the opening time. I even called on friday and was told it opens 10am on monday, to which I said I will see you at 10am on Monday. Get there 1028am. No lights on. I paid for a replacement item, originally told it should arrive Wednesday. On Wednesday they said it was delayed for Thursday's holiday (Juneteenth). Called Saturday. Was told item still didn't arrive and that they would call me when it arrived. One week later I called, they said they had the item but there's no note to inform customer. The item ordered was suppose to be in connection to the original issue that brought me in. After the previous work they completed, there was damage to speaker resulting in the other person having difficulty hearing me. However once again, I was told there was no notation of that. How convenient. Whichever worker assisted me today was on a personal call when I arrived. He never hung up entire time I was being assisted. Last time I will use them for any services.

Daniel was great- quickly diagnosed my phones issue and fixed all problems - phone working like…read morebrand new. Great customer service!

I had a software problem with my desktop PC and printer. Roberto was able to fix the problem…read moreremotely and in less than 30 minutes. Mr. Tech Bench very reasonable and very patient!