Liv was so helpful! I bought a phone and a new phone line but ended up not needing it and I was really stressed about the return but she made it so seamless. She even called Verizon and talked to the Customer Service person for me, which I hate to do because they are very frustrating to talk on the phone too. I would recommend Liv as a customer service person to anyone. She is very patient five stars. read more

I wouldn't even give 1 star. Drove over an hour for an appointment at this store. Arrived 30 minutes early and waited for 45 minutes past my set appointment time. And not one employee working there. A few customers pulled in and then left. And the FedEx truck pulled in to make a delivery and couldn't. What an absolute waste of my day. So very disappointed with this store and will not recommend any one try here for help. read more

I went in to replace my old phone with a new one, I was long past my time to upgrade with my plan. I was told the promotion to get this phone for free had just expired, however a promotion had been found that would make the purchase price $280 instead of the original $400. (I would not have bought it for $400!) The paperwork did not show the discount, but the sales staff assured me that it would show on the billing statement within the first or second billing cycle. Each month for 4 months I called the store when it did not, and was assured it would be taken care of. On month 5, I called a number I found online for regional support. I was promised a discount on the next bill of $180. I just made month 6th's payment and nothing has been adjusted. It is safe to say, they all lied, just to make a sale or get me off the phone. CROOKS! read more