Person helping us was nice and helped a lot. They had just what we needed for a good price. The selection was awesome!

I purchased a new phone online with Verizon and was told this was nearest place I could pick up phone. So I drive over and the phone was ready but for "some reason" the Verizon system wouldnt update and so she couldn't activate and give me the phone. So, after speaking to her district manager, she asks me to come back in 30 minutes. First of all, I just spent $700, the order was placed last night and she and her district manager somehow believe that it is ok to make the customer wait for the product. So, attempting to be gracious, I return after 40 minutes. Still the problem persists. So, after another 15 minutes of excuses, she contacts district manager again. So after some more excuses and fumbling around, I informed the young girl that if she cannot take care of the problem, I am canceling the sale. Now the incompetent district manager desides to attempt to resolve the issue. This fool should have been working to resolve the issue as soon as it cropped up when I arrived. As promised, I left. I drive the hour back home. Called Verizon to cancel the order. The Verizon agent contacts the store and she admitted to the Verizon agent she was new and doesn't know what she is doing and has to rely on the incompetent district manager. Now this is an 2.5 hours after I arrived and the they still were too stupid and incompetent to resolve the issue. Dont waste your time going there. They have no commitment to customer service and even the district manager has no clue about how to activate a phone after the sale. A complete waste of my time. Do make the same mistake. read more