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    Verizon

    1.0 (4 reviews)
    Open 10:00 am - 7:00 pm
    Updated over 3 months ago

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    Discount Computer Depot

    Discount Computer Depot

    (66 reviews)

    Purchased a Lenevo desktop from them. shipping was quick and the price was right. Tried to get it…read morerunning but there was an issue with the monitor. Error was "not receiving message from computer. Called Tim and he figured out that it was the monitor cable adapter and sent me a new one instantly. Installed the cable and it was up and running and the windows program installed flawlessly. Very happy with this unit and Tim's expertise.

    This should have been a simple transaction: pay for a computer and receive a properly working…read moresystem. That's not what happened. The computer I received had Windows installed on the wrong drive, resulting in extremely slow performance. This is a basic configuration issue that should have been caught before shipment. Instead, I spent days troubleshooting something that should never have left their facility. After multiple support exchanges, a replacement was sent--but that unit arrived missing a required VGA port, causing additional delays while I waited for an adapter. By this point, I had already lost weeks trying to get a usable system. The bigger issue, however, was how everything was handled. I was told a prepaid return label was sent for the original unit, but I never received it. I later learned from a staff member that this has been an ongoing issue affecting other customers. To this day, I have not received confirmation that the original unit was returned. To be fair, I did make a mistake during part of the troubleshooting process on the second computer. However, the final response from a customer service manager (Mike Kelton) focused on assigning responsibility to the customer rather than acknowledging the original configuration error and the overall experience. All this was my fault? I also sent a detailed letter outlining this experience to the company's CEO, Steve Norton, and did not receive a response. In the end, I had to resolve the issues myself after investing a significant amount of time. What should have been a straightforward purchase turned into weeks of unnecessary work. If you're considering buying from here, understand that you may be doing your own quality control and troubleshooting--and if something goes wrong, accountability may be limited. I would not recommend based on this experience. Unless they change managers.

    Verizon - mobilephones - Updated May 2026

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