Love being able to schedule an appointment online! Went in to purchase a new phone. The female associate who first walked up to assist was extremely helpful, good customer service skills and then I was turned over to Justin. While he did the tasks I requested, his attitude was appalling. He has been with Verizon over a year and should have received customer service training. His flippant attitude was uncalled for. Most of the hour spent there, I was the only customer. No reason at all to be in a hurry. Hoping Verizon ups their customer service training. Tech knowledge is important, but, even more critical to a sale is a kind attitude and positive customer service experience. read more

went in to upgrade my Apple Watch , customer service rep acted like he'd rather be some where else , was rude and basically told me to order it from the online store. Lesson learned , I won't return. read more

Still completely about the money.. Went in today to try and sort out a problem with a Order I had made online.. It was so obvious that because the rep I talked to wasn't getting her commission check for that sale, She wasn't interested in solving my problem. She wanted to cancel the Order and place a new order so she could get the commission. When I decided not to do that and started talking iPad, I was offered considerably less for my iPad Trade In than it was worth, So I tried to negotiate a price on trading in, Signing a contract, and buying a new iPad today.. That didn't go over, as they refuse to Negotiate anything. If you go places and pay sticker price for expensive electronics then you are dumber than the idiot selling you it. Left, and went to Best Buy where i got a better deal.. read more

I've been in this store 3 times in the past month and only once have I come out satisfied. Ashley is great, she took the time to get my issue resolved. The other two times, the gentlemen I dealt with couldn't care less about customer service. I don't know why they are even there. They're useless. I should have asked for the manager. The one today said I needed to get on the phone and talk with customer service. I asked him to do it and he basically said no. You're better off trying a different store. read more

Went in to the store yesterday to get my phone fix this is the second time it's done a reboot by its self lucky I had my numbers backed up when I go in they are all standing around so I got waited on right away I try my best to explain to the guy what happened to where he can hear me cause I'm sick can't talk. Well he got it fixed so I asked for a screen cover he tells me 53 dollars excuse me I told him no way I'll go get one at Walmart for 5 dollars not that i didn't have the money to pay but I'm not that stupid..i turn to leave and the guy(colin) says well maybe next time Walmart can fix your phone. Lucky i could not talk so i just left but is that not their job to fix the phone.I pay for the phone service not the smart ass comments read more

Convenient location across the road from Fatz and Lowe's. I've had Verizon cell service for probably at least 14 years and have been happy with reception and service from the corners of Maine to California. Hands down best coverage in my opinion. So it was time to retire my Blackberry and get an I phone. Most people probably feel like they're going into battle (or at least a little anxious) when the 2 years are up and it's time to get new phones and sign another 2 year contract. This time it wasn't too bad. A young man (either a pre dental or pre med student) helped me get a 5S for myself and a 4 for my wife. The 5S was $99 and the 4 was free. He did try the accessory sell, which I politely declined. What he did do was lower my montly bill by about $25, got me a free LG tablet and an extra free 1 GB of data for 12 months. Pretty decent experience overall. I also have friends who have gone in with cell phone hardware issues and had them resolved quickly and politely. read more