April at the Verizon Norco location is seriously amazing. She and her trainee Bobbie didn't just help us upgrade our phones -- they actually took the time to look through our account and realized we'd been on an old 4G plan for over 10 years. No one had ever caught that before. April fixed it and now she's saving us $100 a month, plus we walked out with new phones and even an Apple Watch at no cost. Super easy experience, no pressure, and honestly just really good customer service. Verizon needs more people like April. read more

I recently came to this location to add a new line and purchase a new phone. April was very helpful and patient and took the time to help us transfer our line over and explain everything to us read more

We've been Verizon Wireless customers since 2005, and in all those years I have never had an in-store experience so altering that I felt compelled to write a review. That alone should tell you something. The associate who assisted us at the Norco location is named April, and Verizon is doing itself a tremendous disservice by keeping her in a standard sales role. After what we experienced today, she belongs in management -- specifically in charge of training new hires. April asked if we would be open to letting her trainee, Bobbie, assist us while she shadowed. I'll be honest -- we hesitated. Anyone who's been with Verizon long enough knows that in-store visits can be long, draining, and usually end with more frustration than solutions. But we agreed... and I am SO glad we did. Both April and Bobbie were phenomenal. They upgraded our phones, made sure we received the maximum possible discounts, and -- most importantly -- actually listened to our concerns. When we mentioned that our phones had been unusually slow, Bobbie took the initiative to dig into our account. That's when everything changed. She discovered that the plan we've been on for 11 years was a 4G grandfathered plan, meaning no matter how many 5G devices we upgraded to, all 10 lines on our account would continue to suffer. In over a decade, not a single Verizon associate had ever been able to fix this without a massive price increase. Not until April. April restructured our plan and is now saving us $100 per month. Yes -- saving, not costing. We walked out of the Norco Verizon with: 2 upgraded phones An upgraded Apple Watch (at no cost) All the proper accessories And a better plan that actually fits our needs This is what real customer service looks like. A million thank-yous to April and Bobbie. It's only a matter of time before Bobbie is knocking it out of the park just like her mentor -- and Verizon management, if you're reading this: put April in a leadership role immediately. She is the blueprint. read more

April was great!! Very helpful and knowledgable. Took care of all my needs and went above and beyond to see that my entire family account was optimized to the fullest. read more

Javier was so amazing!!!! Thank you much for a wonderful experience amd saving me money!!!

Kassandra is a Superstar. She helped us in a professional manner without charging us a consultation fee. Lately, this is Verizon's crazy policy. We were in and out in of this location in about 15 minutes. read more

Went to the Verizon Wireless store in Norco today with my wife to upgrade our phones. We walked in and no one greeted us or explained we needed to sign in. There were only a couple of people waiting ahead of us and three reps with other customers. We waited for over an hour without ever being helped or even acknowledged. Ended up leaving because the service was terrible. Don't waste your time at this location. They don't deserve the 1 star review. read more

Mike and Jose had great service. Helped with phone swap and cellular eSIM issues. Highly recommended.

Lalo, who assisted me was very warm, friendly and professional. He was very knowledgeable about the device. He took ample time to assist me with my new phone purchase and setup, guiding me thru the new features. All of the Verizon personnel at this store in Norco on Hamner Ave were professional and courteous and it was evident that they enjoyed their job. read more

Mike at Verizon was amazing! Super helpful and friendly while upgrading my phone. Made the whole process quick and easy--highly recommend!

Went in cause I needed to get my phone working after I transferred from a different carrier. Inez helped me out; phone was up and running within 20 minutes. Job well done. read more

We went in and got greeted immediately by April. April is awesome she helped us with my daughter's phone upgrade as well as adding exactly what we needed for our plans. She took her time to make sure we had exactly what we needed at the right price. read more

I had trouble upgrading phones so I went to the local Verizon store (Norco). Jose showed more patience with my issue than I have experienced in my nearly 60 years of life!! I had to wait while Verizon locked up my phones for two hours. Still, the moment both phones unlocked, he was immediately on them to continue his OUTSTANDING customer service. Verizon, Jose is a Gem of an employee, and should be commended for his top-of-the-line customer service!! read more

Kassandra went above and beyond 6 days before Christmas to help me with multiple watch and phone upgrades. She wrote it all out on paper and explained everything in great and understandable detail. The promos right now are amazing if you have someone like Kassandra to help you navigate it. So glad I came in instead of trying to manage it online! read more

Incredibly patient while setting up and explaining the new phone and plans. JB was very helpful. We will be back read more

Excellent service! Ask for Mike Very helpful! Very polite! Came in on 4th of July. Answered all my questions and concerns! Have an excellent service! read more

Great store, JB was very kind and helpful. I was having issues on my phone and fixed the probably immediately. More than happy to come back to this location in the future! read more

Amazing customer service! Lalo was super nice and helpful with me and help me put my screen protector and very professional.

Terrible service. Wanted to upgrade my phone. Placed upgrade order on may 1 st. Order is still pending and no one can help me. They say they can't cancel the order either. So ridiculous!!! Waiting 3 days to pick up my phone is absolutely unacceptable. Still on the phone trying to get my phone but the money came out of my account when order was placed. read more

I want to start by saying a huge thanks to Ray and Jessie on helping me get set up. Hands down some of the best customer service I've ever encountered. Neither of them tried to sugarcoat or up sale anything, they were straightforward and took the time to explain everything. The store had everything I needed, so I was able to walk out with my new devices. Provided me several plan options and found me the best plan to meet my needs at the best price. Thanks again Ray and Jessie! Your work ethic, energy and customer service does not go unnoticed. I highly recommend this spot! read more

Kassandra was very professional, friendly and helpful to us! Great deals and store! Highly recommend

Had a great and pleasant experience with April. She helped me out with my new phone and made everything smooth

Helped me with my cracked screen and even took the time to register it for me. Thank you!

Went to Verizon with plan questions and April was able to explain our bill and make any adjustments needed. Very friendly and helpful service. read more

Misleading Came in for the Black Friday sale on a phone, and left with a phone watch and iPad, and they assured us "you're bill won't go up"... they were so nice, but it was all for show... our account 30 days later (once it's too late to return) 1) went up $20 a month 2) had hundreds of dollars of fees on our phone bill Our bill the month prior to coming here was $200, making the mistake of coming here and believing them... $435 the next month (and that's not including the $280 of taxes). so... no I don't recommend coming here. it was a very misleading experience, and now we're stuck with paying for devices we didn't even want cuz we were promised we would only pay the taxes. read more

Inez was great! He was able to help me smoothly transition to a newly upgraded iPhone with amazing deals and savings along the way! Thanks again, Inez!!! read more

Amazing customer service really explainable information from the reeps Marcos was awesome really recommend them.

Very time I have had issues and came into store they have been very helpful. Had issue with screen protector and Mme helped me with no problem. read more

Highly recommend this store, great customer service. Jose helped us and was very attentive, friendly and his customer service was excellent.

Inez was so helpful! He recognized that our upgrade and promotion didn't properly apply to our account (after trying to move everything over for a week!) and solved the issue in 15 minutes. Thank you so much Inez!!! read more

Inez was extremely helpful and friendly. 100% recommend. It was crowded inside, but he got us in and out as quick as possible.

Mike at Narco was awesome came in with water damage to old phone. Did transfer to my new Samsung galaxy 24 . Very happy appointment thankyoul version. read more

I went in a week ago and I was helped by April. Let me start by saying how patient she was with me . I needed to change my plan and she took care of me and saved me some money. Thank you April for all you did read more

JB is AMAZING! His service was exceptional. We've come back to him several times and bought products.

Do not come to this store, this is not an authorized retail store and regardless of what you do they will charge you a $40 setup charge for not setting anything up. The transfer of data is done via iCloud. They will not wave your fee and will not inform you of it ahead of time. Waste of time and money. Jose b never once in the transaction explained this charge and didn't provide a receipt. Instead they told us the price with the fees included. We also have the upgrade fee we need to pay which is rediculous. read more

The customer service at this store is so terrible. They said we would wait 10-15 minutes we ended up waiting 40, and there was only one other person in front of us. the lworker was rolling her eyes at her boss, giving attitude to the costumer service line, and kept sighing while helping us, shopping online, and checking her email while helping us! Extremely unprofessional. They ended up helping us with what we need but it took so long, and with bad attitude. Really frustrating. At least they are solution based. read more

Went in today 4/24/2025 around 5:15pm and the person lied to me and said I had to drive to a "corporate Verizon" location for help. Thanks for nothing. Do not early upgrade at this location. Go to a corporate location instead. read more

Had the wonderful opportunity today to meet with Christian! Five stars are not enough to commend him on his work. Professional, well trained, amazing customer service! After a terrible experience with my Google Pixel dying, no indication of malfunction and a nonproductive meeting at the store on 6th street, calling the customer service 800 number 6 times (over 5 hours total) ...at one point being HUNG UP ON AFTER being placed on hold I finally received a new phone. Boom, new phone arrived....was told "it is easy to activate and would come with a SIM card. " NOT true! Tried to activate by myself...Again, asked to call 800 number by online prompt! After 30 min the rep could NOT activate! My husband and I went to this store....activated in 5 minutes by Christian! Very easy for him, again amazingly professional. Very understanding of my situation. 1. My new go to rep! 2. Verizon is fortunate to have a customer service rep of THIS caliber! Thanks Christian! #ChristianMakesItHappen read more

Great experience today at this store! First time at this one. Gary, THANK YOU!!! You were a Super Star!! Great knowledge, friendly, all around perfect customer service and funny to boot. Much appreciated! read more

Unfortunately I didn't read the reviews before I went to this location to use a $1000 trade in offer. I was told that it would be reflected as monthly credits. It has been over 7 months and I have called customer service multiple times a month to try to get the offer that was active during that time. So far I have not received ANY monthly credits and have been forced to pay full price to keep my account current, while there is a record of the phone I traded in. There is a disconnect from this store and Verizon that causes issues for what is offered and you are left paying the bill while they point fingers at each other. I will NEVER use a Verizon trade in offer again. It's Apple Store only for IPhone purchases. Avoid this mess. It's an expensive lesson. read more