I came here to help my grandmother drop off her equipment because she canceled her service…read more As you walk in, they have a kiosk and other screens for you to sign in and share why you are visiting the store. Our wasn't busy so we didn't have to sign in. Staff was friendly, helpful and very quick but could be due to us returning equipment. We were in and out around 1pm on a Friday afternoon. The parking situation is horrible. Since it is connected to order major businesses, it's a nightmare trying to get in and out.

Considering not having internet to abstain from Spectrum. Techs never arrive or cannot be found…read more Waited 3 hours for a tech after appointment time to set up internet because they could not find them. Next time I needed a tech sent out, they never bothered to show up. Stated I was in an outage area even though I had internet. Tech didn't bother showing up nor letting us know they would not be arriving.

My initial interaction with one of the young ladies felt dismissive but when I returned for my…read moreappointment I worked with Criss. He was amazing. Very attentive and helpful. He was genuinely concerned and helped to resolve my issue with my phone.

Terrible experience which is sad because it's literally called the "Experience Store". Customer…read moreservice rep was very unwelcoming and not helpful at all. He insisted that we could only do an upgrade through the app until we continued to ask clarification questions that led him to saying we could do it if we paid cash. Upon receiving cash and returning to complete the transaction, the original agent mysteriously disappeared and then we were informed that the "system was down". Following that we talked to a man who came in after us and asked was he helped, he informed us that he was. I wouldn't recommend this phone company to anyone.

Nik gave us the very best service possible. We came to the store to purchase an Apple Watch with…read morecellular service for my husband. When he checked out our account he found out we had the old discontinued u-Verse service. Nik found we could upgrade to DirectTV get more channels and the price was lower. He worked with us a LONG time. An hour and a half before closing and another hour and a half the next morning. BUT, now we have great new TV service and a new Apple Watch with cellular service. Be sure to make an appointment online before you arrive for fast service. Thank you Nik!

This is a terrible location. Constantly understaffed. The air conditioner is constantly broken. You…read morecan't get a simple answer from employees without waiting an hour. It's like entering the 3rd gay of hell

I will pick this store, it gets picked on the most. my problem is not the store but the service…read more i have lost jobs through t-mobiles busy signal on my line. they say my line is busy and the call hangs up not allowing the caller to leave a message. I feel T-Mobile owes me free service for a year to compensate for my losses, even though my losses are greater than my bill.

I have been to this store a few times and have always had a pleasant experience but today possibly…read moretopped all of them. My mom has had T-Mobile as her service provider for several years now (around 5 years and before that she didn't have a cellphone) but she has been wanting to get a smartphone recently but did not want to sign another contract and pay a lot of money for certain options. I told her that she should go with their prepaid plan so she doesn't pay a fortune for certain things like texting and exceeding on her monthly minutes. When she finally decided on it, I had purchased a prepaid phone for her to use. I wanted to get everything set up for her before she flies back home so we went over to this T-Mobile store this afternoon to try to take care of things. The associate who helped us, Corey, was very nice. I explained to him what I needed done and he took care of it all: the porting of the number, transferring all the contacts, etc. He even made sure that the phone was working properly before we left! I was really impressed especially because I had ported my number some time last year as well and it took 2-3 weeks, got billed twice, had to spend hours of angry phone calls with the store (Edwarsville store) I went to and with their costumer service reps before everything was resolved. That was a painless experience and I am so happy with the experience overall. The associates were very friendly, one even offered us chairs to sit on and some water but we were fine and refused politely. The only excruciatingly painful part now is making sure my mom remembers everything I taught her about using her new smartphone.

Great service on a new iPhone! Brandon was efficient and personable, and also very patient with an…read moreelderly gentleman who came in needing help.

I was prepared to have bad service, long wait times and arrogant sales associates. All my…read moreexpectations were busted! Yes, when I got there the two associates were helping other customers and I had to wait for about 10 minutes. I wanted to change my phone plan and the guy that helped me was very efficient and took care of my request in about 15 minutes. I dread going to these stores because of how terrible the experience can be and always take my phone/internet related changes to online customer service chat while watching Netflix. After this time, I am willing to try a store again if there is a need.

I'll be loyal to this Apple Store as long as it stays in the St Louis Galleria. I wish they'd…read morerelocate to a better space, but until then, I'll still be a regular customer. I don't understand why other customers complain, I have always gotten excellent customer service. Even when I come in with stupid questions or a simple problem, they always treat me with respect and don't make me feel like an idiot. They're patient while teaching me a new skill. When it's time for new iPhones, I no longer go through my cellphone carrier, I come straight to the source and buy mine directly through Apple. I also always give good positive feedback to the surveys I receive after each shopping experience. If I did have a bad one, I'd share that with them too, but it has never happened. I am a fan of this store and proudly give them 5 Stars.

I was able to buy 2 chargers at this store. The staff was helpful and the whole experience was fast…read moreand efficient. Thank you !

A couple of weeks ago, I had need to replace my wife's phone which had failed. I contacted ABC and…read morewas impressed by the response I received on the phone so I went to the store to explore new phone options. I was very impressed by the way the store employees engaged me and helped me make my decision. They even transferred all the data from the old phone to the new one which was very helpful. The next day we had an issue with a portion of transfer which I needed help with. They were very helpful and spent a lot of time with me. Bottom line is that I engaged 3 different store employees during this transaction. All were very knowledgeable, friendly, and helpful. I highly recommend ABC Wireless

Dave and his workers are excellent service providers and very nice people to do business with.read more