Service was great and DJ was awesome. Had everything I needed with my new phone. Fast service also!read more

HORRIFIC Customer Service from manager, Kat. I traded up my phone in store and was told I would…read moreget an $830 credit for my existing phone which he examined to see its condition. Full info was given of how much was needed to pay off my current phone, which I paid on the spot. I was told what my new monthly payment would be based on that credit and payoff and made my decision based on that information. Transaction was signed and done. He said that, as a courtesy, they allow the customer to take home their old phone temporarily to make sure all passwords and info transferred correctly. I returned the phone the next week as promised. At that point, Kat told me that she could verify everything I told her, but that my phone was only worth $350 credit, that the young man had given a deal that had expired the month prior to me coming in. She refused to honor our paperwork and refused to provide info to appeal to a supervisor. The entire time, she talked to me as if I was the one who had misrepresented something, while acknowledging everything asserted was shown on the system. It was like classic bait and switch. Thankfully, AT&T Customer Service number did the right thing and put a credit in our account to bridge the gap between what Kat said would be applied and what the original purchase outlined. There are other places to get AT&T phones, and this location manager did not protect the customer. Even if it was an error on the part of the original employee, do the right thing.

Unbelievable service and people who truly care! It was at…read more5:45pm today I shattered the screen on my iPhone 7, I live 20 minutes from Sulphur Springs and see they close at 6pm, but I am leaving early in the morning for out of state business.. I called ETX phone repair, and jonathan said no problem he would wait on me to drive in, and work after hours to insure I was able to get my phone fixed before he left tonight. Jonathan was professional, positive and caring. Good customer service like this is hard to find, you have an asset in jonathan! I even tried tipping him for his after hours work and he refused. Great place, I hope you all keep in mind.

One of the most unprofessional, rude reps ever encountered. Our home burned down & we lost all…read moredevices. We were provided an 800, left on hold for over an hour. Not helpful at all

Rodolfo helped us set up home internet, and having never even used T-Mobile before he had us in and…read moreout in 20 minutes! he was very knowledgeable and friendly about his job. highly recommen!

Helpful staff, knowledgeable and transparent unlike VERIZON. i'm so thankful they got me out of…read morethat money vacuum and helped me get my needs and budget met. Got a whole new phone and added four lines and is still LESS THAN HALF of what i pay at Verizon. Great coverage and products.

From the owner: Visit the T-Mobile store in Sulphur Springs and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 151 Industrial Dr E Ste 300 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The workers at the Sulphur Springs Cricket where very rude and even yelled at customers. I…read morerecommend finding another store.

This is a great place Felix is great and Aileen great help also Janny is great all the employees…read moreare great i give them a 10 lv i stop using straight talk

DONT WASTE YOUR TIME WITH THESE PEOPLE!!! They will transfer you around like a gang bang to wear…read moreyou out and just pay anything they want you to! I've had two defective mini boxes that haven't worked since I got them and they won't take it off of my bill. Also to find out I've been paying for phone services I've never had. GOOD LUCK TRYING TO GET ANYONE FIX ANYTHING HERE. Found out I've also been paying for 1GB of internet and my internet speed isn't even over 350 Mbps. And their answer is for us to pay for a new tower, who the hell has the money for that. Hell if I did have the money for that I would be finding a hell of a better carrier then this POS. I NEVER GET A AMERICAN ON THE PHONE, SO IM HAVING TO TALK TO PEOPLE I CANT UNDERSTAND! So have fun trying to decipher what the hell the operator is saying lol. Just know that if you get this company your going to get FUCKED IN ALL DIFFERENT DIRECTIONS!

Absolutely the worst customer service of any company I have EVER worked with. Have a problem? Be…read moreprepared to stay on hold for a few hours. Need a repair because of the services that the technician performed incorrectly the 1st time? Be prepared to be charged for it. Have an installation date that you've stayed at home for all day & no one shows? They do not care. You'll stay on hold a few hours. Speak with someone & they'll put you on a list. Maybe they'll get to you in 2 weeks...maybe not. NOT concerned with their customers concerns at all. Whatsoever.