Very clean and nice environment! The management and the staff are very nice and helpful.read more

Amazing customer service....I hope that the lady there is getting paid as well as the company can…read morepay her!! Because it's hard to find people who want to work and people who actually try at their job

I did business with this store back in Novemver and honestly didnt have any issues--until I log…read moreinto my Verizon app and see I owe 325$ for a "new line" on my account. I went there for an upgrade on two iPhones and traded in both phones and somehow the employee added a new line with a CALIFORNIA number. Dude, I live in Virginia, how are you going to add stuff to my bill that I didnt even ask for? Ive never written a review on a business in my life, but genuinely dont understand this place and their sketchy business. Even after calling Verizon customer service, the lady on the phone was sketched out and advised me to go speak to this gentleman in person to find out what he was doing. Anyway, dont recommend this place, go to a real Verizon not this place under Russell Cellular.

Amazing service!!! I went here for better review and service for new information on switching…read morecarriers and rates for plans. Christian Demarco (5 stars employee ) assisted me in all my questions and concerns. I wasn't even expecting this but I got my plan activated and new iphone in my color choice. even better yet... got my new iPhone delivered, set up and working (Calls, text, apps) etc..the next day!!!! He even double check that once all up and running if anything was missing, needed to update or fix and checking to make sure no issues with new phone or cellular connection!! Hands down, great place and glad I switch back to this carrier. Also, want best service and understanding go here!!

Took my laptop to u break it in Gainesville, Virginia and they were so patient and expertly helped…read morefix my laptop right while I was there. Would recommend them highly. Have used their services a couple of times and always been more than satisfied.

One of the BEST customer service experiences I've had in forever! Was in the store April 14 around…read morenoon. Wish I had gotten the name of the guy that helped me because he deserves a shout out. I brought my iPad in to see if it could be fixed (it couldn't) after my little girl had dropped it. He was so knowledgeable & friendly! I hope we don't break anything else but I know we will lol! At least now I know where to bring them.

Traded phone in Oct. The employees didn't send in to the warehouse. Now Feb I'm dealing with trying…read moreto get the promotional credits due to the mangers and employees saying my phone may be at there district managers house!!! I would stay clear of this store for any needs! Manger is very rude!

I had a very pleasant experience buying a phone here. A month later when my wife needed one we…read morereturned there, as the phone I had purchased was on sale with a 50% discount. We had a different salesperson, and felt we were being lied to and manipulated the entire time. While we had been told an additional phone would be and extra $15 a month, what he tried to charge us was over a hundred dollars more than I had paid for my regularly priced phone. Each time we pointed out the inconsistencies in his addition, he told us he had to go in the back and speak to some imaginary manager. Eventually we just left. This is a independent dealership. Next we're going to the corporate store.

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

If you need tech repair, TopTech is the place to go. Craig (the Eldest Geek) has been extremely…read morehelpful and his confidence in his abilities is comforting during a stressful time! While I was on a trip, my camera SD card corrupted and I lost many precious memories. After calling many different places, TopTech was the best option to help me out and retrieve the data from the corrupted SD card. I cannot wait to see the pictures and truly appreciate this team!