Kayla, the manager was great and very helpful. We purchased a adjustable bed and she set everything…read moreup to be delivered. We love the bed. The delivery person, Luis, and his partner were great. They arrived on time and had everything set up very fast. Both guy's were very friendly and hard workers. I can't say a bad thing about the entire experience!

The selection is ok, but the store manager who helped us is super pushy. She clearly only cares…read moreabout getting a sale, and steering customers towards stuff she wants to sell, and not what they want to buy. She talked down her own merchandise that we were interested in, and pushed us towards her store brand or stuff that was way out of our fully disclosed price range. One mattress we looked at was a Nectar, and she said it wasn't good and was "basically for college students only." When we laid down on it, it wasn't bad. But after getting such a bad feeling talking to her, we went to a WG&R store and laid down on another Nectar mattress and it was amazing. They clearly don't highlight those things in her store. We asked about another brand of mattress the store carries, but they didn't have any for us to try. She said they were garbage, so she didn't want to have them in her store, and tried to tell us that no matter what reviews we read about online, her information was better and more accurate because it was based on science and data, not just opinions, and she doesn't sell mattresses that aren't good. Basically, if she doesn't like a mattress, it must be bad and why would anyone else want it. She's right, you're wrong. She's an expert, you're an idiot. Not a good experience.

Thank you for your recent outstanding customer service. It was really a team effort!…read more The week before I had purchased a new mattress to give me a better night's sleep while recovering from a recent knee surgery. After a few nights I found the mattress was too hard on my hips, making recovery more challenging. The Sleep Shop said they could help with another mattress that would be more comfortable on my hips. Not only were they able to "manufacture" the new upgraded mattress, they also assembled a team to deliver it before end of day. Yes, it cost a little more for the upgrade, but it was worth the expense. I am extremely grateful for the service, quick delivery and the kindness the team personally shared with me and will encourage others to shop at your store.

They have a good selection of mattresses. I bought the lowest end queen sized mattress. It's high…read morequality and very comfy!

Have bought alot of furniture at WG&R. Fair prices and good quality. Nice selection of all kinds of…read morehousehold things

We've been trying to find a leather couch and love seat for some time and actually found some while…read morelooking for other furniture pieces. Our salesman Gem did an excellent job explaining anything that we could ask him about and we would highly recommend him. The delivery was even a week ahead of their schedule.

As soon as I walked in I felt welcome. The staff was super friendly and I felt no pressure…read morewhatsoever. I expressed my needs and they were very accommodating to show their best deals and even sold me a floor model so I could have the product right away. The staff even helped me load it onto my truck --same day. I was glad to spend my money at a local family run business who took time to give me the best experience. Highly recommended!!!

From the owner: Vaughn Outlet strives to bring you the furniture you want at the prices you want. A family…read moretradition for over 50+ years. Let our family take care of yours. Thank you to everyone who has continued to support our family business. We genuinely appreciate all of you.

Do not shop here! The store will try to offer you an insurance plan for furniture repair and…read morereplacement that they do not honor!

We recently purchased a condo and bought a lot of furniture from Plymouth Furniture....we love it…read moreall but had one little issue with the height of our bed. Today Ian and Lepolean came to deliver a few more pieces we had purchased. They came in and took charge and did everything to fix our issue and make sure we were happy. They worked very hard, took charge, were pleasant , helpful and aimed to please. These two very hard working guys were amazing. Plymouth Furniture is very luck to have them. Thanks Ian and Lepolean... Ron and Sue Dexheimer

The guy sells great beds for ridiculously cheap , usually has the frame & box spring to go along. I…read moregot a queen set for $150. I think the beds used to be store displays or ones that people barely used & returned (not positive about that though).

You know it's hard to believe that a mattress company that builds mattresses can build two twin xl…read moremattresses that give two different people ( my wife and I ) back pain , hip pain and leg pain at the same time So all I can think of is either these people in Manitowoc that are building mattresses are not building them right or they must be using bad materials to build the mattresses or maybe taking shortcuts on parts , What are the odds that two twin mattresses give that kind of performance ? So first adjustment free , that failed , second adjustment cost me 212 dollars , that one did not last either , still ended up with back , hip and leg pain , so now they want 800 dollars for an adjustment, which I will not do. It's a scam folks I would not recommend Verlo of Sheboygan And then we are both ok when I put a topper on them ? Something is going on with verlo in Manitowoc That would be the only conclusion And if that's not it , why is Verlo selling mattresses that do this ? The guy I talked to yesterday was a real bad He hung up on me after talking for about 5 minutes and then called me back and did everything a salesman would say to tell me I was in the wrong and how he wished I never came in to buy a mattress and should of bought a name brand mattress instead and said the bbb sided with him and nothing else will be done Which bbb does not do that So I think something is wrong with that guy and he should not be running or managing any kind of store My wife was listening to our conversation and also thought he was a nut case With all his , what if stories So I guess all I can do in Sheboygan and Manitowoc is when someone is talking about getting a good night sleep is to buy from some other company Joe

Purchased a new mattress from this store. While we like the mattress the Customer Service after…read moredelivery is lacking. The day we purchased our mattress we were asked if we'd like to purchase a mattress protector. My husband and I said we were planning to purchase one but that we only use completely enclosed ones to prevent dust mites, etc. The Manager of this store asked if we needed one to protect from bed bugs and and we said no that we just wanted it completely enclosed as the mattress to protect from dust mites, etc. He was happy at that as he did not offer one for bed bug protection. He also did not have one to sell us on the spot, maybe because it was only a twin, but told us about it's waterproof features, etc. so we agreed and said he'd bring it with the delivery. As we started to open the pkg. to put it on the new mattress we found that it was not completely enclosed but one that just slips over the mattress top with the sheer sides. I tried to return it to the store but the Manager there that sold it to us claimed "he no could do" because of Covid and that he had explained that at point-of-sale. We did understood that at purchase, however, we also did not get what we asked for and now we are out our money plus the extra $$$ to replace it. He did offer to credit us the dollars towards a special order one but it was 3x the cost of what we could purchase online. His response to me was," well its not our quality - you know I could give you a plastic bag to use as well". FYI - the one online which we ended up purchasing is of great quality and we don't buy on the cheap. The Manager/Pres. also claimed he showed us what it would look like before purchase, however, if that were true we would have never purchased it knowing that it was not the style we planned to purchased in the first place. I've owned businesses myself over my lifetime before retirement and this certainly was not a positive customer service experience and would never have treated a customer of mine like this.....beware of what you buy here and make sure you see exactly what you are purchasing. Hopefully we never need their customer service on the mattress in the future. If Management decides to change their decision on return/refund I'd be happy to amend my review. I've never written up a poor review before but the way this was handled is not acceptable.