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    Veronica Xue CPA

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Veronica Xue CPA

    Accountants

    Bookkeepers

    Audit and conflict resolution support

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    9 years ago

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    Liberty Tax

    Liberty Tax

    (5 reviews)

    Kitsilano

    I hired Liberty Tax because I wanted professional advice after selling a rental property and…read moredealing with capital gains. Instead, my experience was extremely disappointing. After reviewing the returns they prepared for my husband and me, I discovered numerous errors and omissions that required multiple amendments. Had I not carefully audited their work myself, our tax returns would have been incorrect by over $5,300. I spent more than 10 hours researching tax rules and identifying mistakes that I had paid a professional to catch. In my experience, the service felt more like data entry than professional tax advice. Important deductions and tax treatments were missed even though the supporting documents had been provided. If your tax situation is straightforward, you may be just as well off preparing your own return using software such as Wealthsimple Tax and saving the preparation fees. If your situation is more complex, I would recommend looking for an experienced tax professional elsewhere. The local franchise declined my request for a refund, and I am still awaiting the outcome of my complaint to Head Office.

    Super unprofessional "service". Upon calling them if they could help me with my taxes, and look…read moreinto old returns of mine, they acted super fishy. Not only did they say that they "wouldn't redo returns" (seems a bit weird, right?), but also did they say that if i came in I would waste their time (their time??? For a service I'm paying for??) all in all a case for the Revenue agency. Very unfriendly and weird people, with no sense for customer service.

    Veronica Xue CPA - accountants - Updated August 2026

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