I would like to rate this place a zero. After my car was totaled the car dealer insisted I use them because they are up-and-coming and they were doing great things, but I have had very bad experiences. My phone got hacked along with my finances and my very first payment was less than a dollar short of course by accident the gentleman that called me, let me know that they were going to repo my Chevy tracks if I did not come in immediately and pay them they're $.75. I responded by saying they will take my transportation over $.75 and he said we will take it over one penny.. fast forward to a few months ago I was not able to continue working a government job. I have had for 15 years due to mental illness. I have been paying my payments timely but this month I'm struggling and I was going to use the skip a pay., in the mail today I received a denial letter because of the $.75 issue. For an up-and-coming place the customer service is terrible and I'm not talking about the bank tellers. I'm talking about anything above them. I would highly recommend you look someplace else. Thanks for reading. read more

Though I was very frustrated with getting what I needed, I would have never made it without Jory's diligence and follow through. My request was very simple; however, I was forced to submit two copies of POAs before my request was honored. It took two weeks to find out I had to send a second copy. I would have never known that if Jory hadn't taken charge. This was an extremely urgent manner and I was getting very anxious but Jory promised he would follow it through and communicate and he did. He was excellent and I am very grateful. read more

I have two 6 year auto loans with via, I've had those loans for five years now and have been consistently paying on time and NEVER never missed or been late on a payment. I mistakenly thought our loan was five years and not six, so when my auto-payments I had set up to end at the end of year 5 were finished, I got a notification from VIA that I missed the first payment of year six, but I immediately caught up on the account to fix it. And let them know of my misunderstanding of the loan term, and have since been paying on time since that first late payment offense. I asked them since I have been a loyal customer with no late payment offenses since having my account, if they could dismiss the credit credit hit they filed on my account, they said no. To me, that is very poor customer service, and I will be closing my account when my loan in completed in 4 months. read more

Worst ever, lost my contract for 3 month as I tried to make payments they couldn't find an account to pay, when I solved thier provlem as contract was in "hold" as they was off on interest rate by .o1% and it cued a hold. But they still reported me 90 days late soon as they activated contract... read more

The way they handle business is completely unreasonable and irrational. I missed a day to call them to arrange a payment and they repossessed my car while I was in Costco, then took it an hour away from the city I lived in. Made me payoff the car to get it back, in which I did. They then reported the repossession to my credit report that implied that they used the vehicle repossession to resolve my account, which is false. I paid for it back. They had a choice to remove it after I paid it and they refused. They think they're smart and know business, but you never want to do business with a company that has miserable employees and bad leadership. They will just project that onto you. read more

I have had via credit union since I was 12 years old. I have had numerous loans at via over the years. Never have I been delinquent on a loan. I applied for a personal loan today-- but because I have two late payments on the home I am selling (with a different lender -- because it is in process of sale), I was denied a loan that is less than the mortgage that is going away and has a payment no greater than the mortgage payment I will no longer be paying. A couple of months ago they were fighting for my business in a car loan greater than what they just denied me for. Add this to a dozen other terrible policies and I'm out. Moving my money this week and will be sure to let everyone know of my opinion of this organization. read more

Never used a credit union before, always used banks for car loans and my home loan. But I decided to use Via for my latest car loan. Big mistake. I accedentally left off 51 cents from my previous month's payment and they called me about. I thought they were just reminding me but no, they needed me to come pay that 51 cents today or it would look bad having a late payment on my credit. After mor pestering I said fine but then they told me since it was 30 days late it would also be a 25.00 late fee. On 51 cents. I have never borrowed from anywhere that nickled and dimed you that much. When I didn't come in they called and emailed me at least once a day untill I sent an email back telling them to stop contacting me about the matter and that they can send it to collections becaus it's ridiculous and i'm not paying it. I wish I had went somewhere else. read more

With so few reviews here, I felt compelled to add my experiences. As a credit union, they are head and shoulders best for rates compared to commercial banks in the neighborhood. Fines and timing of 'clearing' of funds, I've adjusted to meet their terms. EVERY institution has quirks. I find them to be outstanding in services and fees. Their 11% loans are much better than 18% in the commercial banks. I've found all clerks and branch manager to be professional and small town friendly. read more

This is the worst bank I've ever had. The first problem I had is they don't issue Debit cards unless you let them do a hard hit credit check on all name holders of the account per "policy". It's a debit card, which means it doesn't build credit, so there shouldn't be any reason for them to pull a hard hit credit check on anyone. A debit card acts the same as a check, so the only thing they should do is a checks system check for debit cards. Explaining the difference to them doesn't get you anywhere. Secondly, they require $50 in your savings account to be a member. It was explained to us that you are allowed to go under the $50 throughout the month, but when the 1st of the month arrives, make sure to have $50 in the account or else they'll fine you. We happened to go below $50 one month, but got it back to the $50 mark before the 1st. They still fined us. Thirdly, (this is a 2-in-1) they don't allow your work deposits to clear first before allowing rent checks to clear afterwards. We've gone around and around with them on this. They even told us they could see the deposit on their end (which sits on the app as pending for 2 days prior to the deposit date, so they had better be able to see it if the account holder can see it,) but for whatever reason, they decide to let any checks hit the account first, before clearing deposits, so they can hit you with a NSF fee. Most places allow deposits from work to clear around midnight or 1 in the morning. VIA doesn't clear deposits until 8am-2pm of that day. It messes up everything. For the check that did not clear, from 2 paragraphs ago, VIA told us the check would have cleared if the landlord sent the check back in. When we spoke with our landlord, they told us they only received a letter stating the check was NSF and didn't give them the check back. How are they suppose to send the check back to try again if VIA doesn't send the check back and tells their members they do. We even have a copy of the letter that was sent to our landlord. This "credit union" isn't a true credit union. They operate like they're for-profit, not as if they're trying to invest in their investors. Worthless bank. We are switching and closing out all of our accounts. read more