Unfortunately, having test drove the "network" for a few days... and I say days, because... it was all of 7 and I took the phone back, and couldn't port the new number, so just got another new one with T-Mobile... but, no. Just... unless this is your ONLY option, choose something else. Rural areas here are decent with T-Mobile and AT&T for "speedy" LTE/5G and for "okay" LTE/5G Verizon is slowly improving. Their 5G is VERY spotty though; AT&T and T-Mobile at least cover large chunks of the State with 5G. Verizon is mostly metro areas only and even then, 5G may not exist. I have areas of Lakewood I visit where the only service that works is T-Mobile. Other areas of town, only AT&T... so it really depends on YOUR home location... but don't choose a regional carrier in this area unless forced. I didn't AT ALL have a good experience with Viaero... but using their towers while "roaming" on AT&T? Marginally ok. Go figure, but... I wouldn't choose this over say, T-Mobile and even 1-2 bars of signal. Get a cellular repeater, and go that route. read more

I've suffered through having Viaero for almost three years now. To repeat what others have stated: "I wish I could give zero stars" because I could, I would, if it were possible. They'll start by padding your bill with unwanted phone insurance coverage (which the deductible is more than the cost of the phone in most case). Many of their 'flagship' phones would be 2nd line players with any 'real' carrier like T-Mobile or Verizon. Once you get started, there's where the real fun starts. Your internet connectivity will be constantly down, you'll call, they'll say you're too far from the tower (I can stand on my front porch and see mine 1561 meters away). Then when you get connectivity, you'll be throttled constantly per day and then monthly. Then if you call back to try and find out information about your data usage and throtting, you'll get the only free thing Viaero offers, dumb looks, peppered with a healthy serving of "I don't knows". I cannot wait for my StarLink package to arrive so that I can drop these morons, and port my numbers to google voice. Yes, I'll pay more, but the feeling of kicking these morons to the curb is priceless. Buyer beware. read more

If I could give zero stars I would!!! The worst customer service I have ever received. Our billing is constantly wrong and the internet service is horrible. Two people cannot be on Wi-Fi at the same time it's so bad. They have been to our house several times to see if they can improve it but it never helps. Today I called customer service and they wouldn't address the issue I was having so I asked to talk to a manager and she was so rude. I asked her if she even wanted my service and she said no. So thanks Rosa(the "manager" of customer service) I will take my business elsewhere. read more

This is the worst cell phone service I've ever encountered. Constantly dropping calls, not delivering photo texts or even simple texts. In this day and age of technology this should not be a constant issue. If you can't provide the service you are paid to provide, YOU'RE IN THE WRONG BUSINESS. PACK YOUR BAGS AND MOVE ON!! read more

I have had Viaero for quite a while for my husband's phone, then got internet through them a year or so ago and had been happy until two months ago. My bill doubled "because of overages" that no one can explain to me why, when I have changed nothing. THEN they too $400 out of my bank account without my consent! I have to give them a copy of my bank statement to prove this! WHAT!? I have already set up for internet through another provider to start in a few days and I will be cancelling my husband's phone too. You would just think that a company would show some kind of concern for a customer and at least look into some questions someone has. Hopefully this new company I am going with has more class than Viaero read more

Professional and very friendly service! All of the questions I asked were answered in detail. Customer service was very personal and courteous!! read more