Was visiting the area for a vacation. I am from California and very partial to my vapor lounge…read morethere. Didn't bring enough juice for my trip and decided to go on Yelp and look for a close vape store near my hotel. Found this gem not even half a block away. They didn't have any reviews yet and were not rated. I must say this was such a pleasant experience the gentleman behind the counter let me try all the juices and gave me the history of the company which I thought was absolutely amazing. They use all natural products and have a deal when you buy 3 30 mil. Bottles it's only 30 dollars. This was also near Easter time and they had a thing where you picked an Easter egg opened it up and I happened to get a free bottle of eJuice. I will definitely be back to them when I move to the East Coast.

The staff has been extremely helpful every time I have shopped here. They had a lot of product…read moreknowledge and were able to patiently answer tons of my questions. Another thing I really appreciated was the fact that they were honest sales people. They didn't try to steer me towards the most expensive products or to convince me to buy anything I didn't need. It was a respectable demonstration of great customer service.

UNPROFESSIONAL AND POOR CUSTOMER SERVICE! I initially ordered a puffco pro online and went into the…read morestore to see if it was ready to be picked up. Upon arriving at the store the store employee who was very nice was talking with me and I told him about how I received a discount from the online store which was great! The employee went on to tell me that if my puffco item is discounted it will void my warranty. He even went on to tell me how he's encountered customers in the past who have had this issue. Naturally I decided to purchase in store so I could keep the warranty. (If you were told your $400 product wasn't warrantied wouldn't you?) I come to find out that I was misled by the employee and I could have kept my online order (with the 25% discount) and still maintained the warranty through puffco. I reached out via the website hoping someone could help me and unfortunately I was met with short answers and a total disregard for customer service. Considering I was given incorrect information from a store employee which ended up costing me 100+ dollars I was anticipating them to recognize the mistake and hopefully attempt to right the wrong. Instead I was told "we can't do anything about it no more" and they promptly ended the discussion. Highly disappointed as I thought the shop and store employee were great and had a nice selection, but I will not give my business to a company who disregards its paying customers so flippantly.

I wasn't thrilled about the drive from Niagara Falls to N. Tonawanda but once I walked in the store…read moreI was totally impressed with the products and variety. Customer service was great and now that I've been it was worth the drive!

Value selection service. Great rewards program as well check it out. Great community as well. Very…read morefriendly. Highly recommend

Wet vapes at gails smoke shop is the best vape shop in western new york. The only shop with vape…read morejuice and everything.

Streamlined services efficiency. Value added product & service, would use again. Great selection,…read moreconvenient hours and location.

nice store, tori was a super big help in finding a pre roll that works for me. her knowledge and…read moreexperience is second to none..I will be back

Friendly, helpful and courteous. Products always great. Visited on every trip. Vast selection of…read morequality products.

What an amazing place and staff. Large selections to meet your needs. Very friendly and…read moreknowledgeable staff. Just over the Canadian border of Niagara Falls, Canada. What a beautiful place to visit. AND very friendly people who know enough to blame all the problems on trump and cronies instead of the average American.

I shop at Cloud 9 Smokes & Vapors exclusively for e-liquid 'juice.' They have a pretty good…read moreselection of flavors, and they have a deal where if you buy 2 bottles instead of 1 bottle: you get a discount. I like the fun 'cloud' decor that hangs down from the ceiling, it is cute. Staff is always friendly and helpful. It'd be cool if they had an inventory of their flavors available online; it'd be nice to read up on the flavors ahead of time so that I could head to the store with a few choices in mind. I wish they sold SMOK brand replacement coils, the 0.15mhm size that comes in a 5-pack. They're getting harder & harder to find online, and I suspect that a business may have more opportunities to order them than an individual would, sort of how hair salons can easily bulk-order designer shampoo but a customer would not be able to direct from the manufacturer.

Popped in here because my usual shop was closed and I needed a new mod. First, the guy working was…read moresuper friendly and seemed knowledgeable, hence the 2 stars. However, the kit I bought was crazy overpriced in comparison to how much it is literally everywhere else I've gone (just an observation, I still bought it and didn't complain...in person ), and last but certainly not least.....in the midst of a pandemic, it would seem appropriate to me that the staff wear a mask over both their mouth AND their nose, no? Made me super uncomfortable- entire nose was uncovered like that mask was doing anything at all. Unfortunately even in a tough spot, I probably won't be back here.