We'll never stay at Villa Gabriella
First of all, we were late to check-in in time on 30 minutes and we found the hotel closed instead of our notification Mr. Stefano about out .tranport problems, whom we have informed in advance that we could delay a little bit cause of transports problems, was absent and didn't answer the phone in 10.55 p.m.
So he just left us out the night in unknown city and in foreign country and he knew that came family with 2 small children (our youngest - Sonya is just 10 month's old)! By the way, we paid 80 + 10 Euro for taxi to catch the check-in.
One day after that we left Venice we got this e-mail from Mr. Stefano: I saw at your check out that you have taken away a set of 3 bath towels for one of 2 baths in your apartment. The price for the set is EUR80,00. I just withdrawn your credit card for this amount. If you want to give us back this set of 3 bath towels I can credit again the sum on your credit card.
We were really indignant of this humiliation e-mail! Venice was the second city in our trip and in the sequel, in Florence, Rome and Milano we had booked hotels with bath towels etc. So he not only called us thief's but took money from our credit card!
Of cource we will complain and we will take our money back but I just to warn you about this person and his methods. read more