We booked this hotel ahead of time. We stayed for seven days and felt it was good value for money…read more The cleanliness is satisfactory overall. Staff attentiveness is highly satisfactory though the young man with whom we checked out with seemed to have had some delays in doing so. It is possible that the young just needs a bit more training? This is one of the two reasons I couldn't give them 5 stars. The other reason is that one of the pillows they provided was stained. I tried to tell the young man and thought I got an "I'm sorry about that," I didn't feel like he understood how that could be gross to a guest. I really liked the layout of the room especially the bathroom and shower. It was quieter than expected considering how close it is to the airport. Its proximity to the train station which takes you to the old town is also convenient. Breakfast selection is wide though we wish they offered oats on top of cereal. The layout of the breakfast area could be better. They also have a water dispenser on every floor which was a nice touch. You could choose between still, sparkling or ambient. They provide a bottle that you could refill with. Overall, I recommend this location.

This hotel is excellent! I spent several nights here. It is right across from the airport which is…read morevery convenient. The rooms are very comfortable. There's an office space where you can print. The restaurant has great food and drinks. The service in the hotel and restaurant was outstanding. I will stay here again when traveling into or out of the Krakow airport.

This hotel is amazinggggggg. The breakfast is goooooooood. The location is greattttttttttt. The…read morerooms were cleeeeeeeeeean. The staff were wonderfullllllllll.

When staying in Krakow, this hotel has it all. Great location, superb service, spacious rooms,…read morerooftop bar, club lounge, and a large breakfast menu (with a large bar as well). Being steps away from the Wawel Royal Castle, views of the castle from the rooftop bar is a big plus. Speaking of views, my hotel room view of the Vistula River was amazing. A box of Polish chocolates was a nice touch and I opted to choose the bottle of vodka as the welcome gift which I realized was overkill. I had access to the club lounge and the bar there is nicely stocked. The dinner menu at this lounge is also, so delicious. There are a variety of sandwiches, cured meats, cheeses, soups, main dishes and desserts that rivals restaurants around the area. Back on the location, if the Vistula River and Castle views aren't enough, the 5 - 10 minute walk to Old Town Krakow and maybe 15-20 min walk to the Jewish Quarter is so convenient.

The Sheraton Grand deserves more than 5 stars. It's not just about the fabulous location with views…read moreof Wawel Castle and the Vistula River. It's the fabulous service, breakfast, and club access that makes it the best option in Kraków. We stayed in a corner deluxe suite right across from the Sheraton Club on the first floor. It was so convenient for us. We're early risers, and it's so nice to be able to just walk across the hall for coffee, tea, juice, and fruit. We also visited that lounge in the evening on a daily basis. The hot snacks served there are more like a meal. We had some delicious polish soups, pork meatballs, grilled chicken, and pasta dishes. The apple pie there is absolutely delicious. There were different desserts each day, and the staff were great in keeping the serving area clean and with their knowledge of wines. It was a great way to end the day. The breakfast bar and kitchen service were great. They cook your eggs to order and make omelets. There was always some kind of Mediterranean or Asian side dish available as well as traditional Polish sausage, breads, and pastries. The crisp vegetable samosas or crispy wonton bites were my favorite sides along with the grilled mushrooms and crispy hash browns. The buffet had just about everything. The fruit was fresh. More so than any buffet I've ever been to. I wish I had taken a picture of the watermelon. Our room was the perfect size for the two of us. It was very comfortable and clean. I was very happy with the water pressure in the shower, as well as the storage space. The air conditioning also worked well. No issues with accommodations whatsoever. The service was fantastic! My husband remembered how well they treated him when visiting back in 2002. That's why he recommended we stay here. He was so right. I wish I could name everyone on the staff. The ones we remember the most are Alicia and Peter. They were always so helpful and nice, but everyone was great. We wouldn't hesitate in booking this hotel again if we ever make it back to Kraków. It was such a great experience from beginning to end.