Good tour. Love the free drink refreshments at the tour. Would definitely move here. Nice staff…read more And big I was shocked when I walked in

Haleigh did our tour back in January and answered every question we had and even gave personal…read moreintel into the apartment and her experiences with it! Jamon has been the leading associate with our leasing experience and has been nothing short of helpful and friendly. We Could not have had a better experience with the two of them! We are beyond pleased that we had the pleasure of working with them through the process of renting and moving.

I have to comment on the fantastic customer service provided by the staff when I was trying to…read morecomplete a guarantor application to help my grandson. For whatever reason, the software would not let me save and complete the form. I called the office and they spent quite a bit of time on the phone with me, troubleshooting and eventually coming up with a work around so I could complete the application. The staff was extremely patient, helpful and very friendly. They never gave up nor did they tell me they didn't know what to do. They found a solution. Later in the day I heard from the property manager. Also, very professional, friendly and accommodating. Working with them was very easy. Thank you for everything.

Super cute apartment complex. The staff is nice and friendly. Would recommend this place to anyone…read morelooking for a place in Auburn.

Was here to quickly visit a friend's apartment and got towed 20 minutes after parking in future…read moreresident spaces, because all visitor and retail spaces were full (and I didn't want to park in residents' spaces). I went to ask them about it the next day and they said they've had a big issue with people parking there and haven't done anything about it except tow people. I asked about putting signage up and they said there wasn't anything they could do. If they choose to stick to a short-term solution such as constantly towing people, rather than a short easy long-term fix like putting up a single sign, I don't even want to consider living here. They were not understanding or helpful at all even when I tried to offer a solution to their issue.

Maintenance doesn't care at all. Been waiting three weeks for them to replace the grimy couch they…read moregave us. The TV's they gave us didn't have remotes. TV's by the pool have been broken since we moved in. Fire alarm goes off every day. They lose our packages. Carpets in every hallway except the 5th floor are stained and nasty. Always trash everywhere you walk. This place is just nasty.

This place is too far from campus and poorly maintained. 1 day in and someone's sink exploded,…read morethere's wasps and roaches everywhere, and the rooms are dirty. I'd rather live in the quad tbh.

They will charge you for anything and everything they can. No one competent stays in the office,…read morethey usually only have students being payed to bring in as many renters as possible.

I had some problems with their system, but I believe most of the issues were on my end. Their staff…read morewas amazing though and their Lease Manager Tai helped me out a ton and fixed some issues that I didn't even know we had with our apartment. Huge thanks to her and the rest of the Mill staff.

Where do I start... I have lived here for a year and half, and like any residential property issues…read moredo arise, but here when they do occur the maintenance team has the problem fixed in a timely manner. There are several resident events and giveaways throughout the year and the amenities at the front office, though they need some TLC, are still nice and are great for everyone. The location of The Mill is also super convenient, only a five minute drive to down town, but you do not have to deal with loud road noises which is a blessing if you live in Auburn. Overall, I have already renewed my lease and plan to continue to do so. Just like anything, The Mill is what you make it, alot of the issues that I have come across as a resident here are caused by the mistreatment by residents. The Mill is an amazing place to live and would (and have) referred people to it.

I am going on my second year living in a northcutt property. I would highly recommend them to…read morepeople who are looking for lower rent near campus. My roommate and I pay less than 500 a month for rent and utilities (utilities can in fact get pretty pricy) and we are within a 5 minutes walk of central campus. I would agree they can be difficult to contact, specifically through email, but they will usually pick up calls. Your best bet to talk to someone is just to walk into the office, which works great since most properties are in a walking distance to them. We've had a few maintenance needs, such as a broken fridge shelf, and they will usually fix it within a few days of us pointing it out. They also send extermination about once a month to replace filters, which has prevented our older building from any issues with bugs. I've never had any issues with the portal we pay rent through, and they allow you to sublet if you alert them first. There are no pets allowed, but most people in my specific complex have dogs and cats. Free parking with a yearly pass, and key pads instead of keys (which is great for a forgetful student like myself)

I stayed with them for around 15 months. They are least professional realty service providers that…read moreI have ever seen in US. They would never do maintenance, would bombard your email with non-sensical threats and useless notices. Three months before the lease end date approaches, they started bombarding my email with lease ending notices. They dont pay your security deposit back and would blame you for everything that is wrong with their property. Once a pipe was leaking from the apartment inundating the lower apartment and they blamed us for mopping the floors which caused water leakage on lower floors.

This is as honest a review as I can give, as rough as it may be. As of today I am in a room 15…read moredegrees hotter than the rest of my unit (maybe 80 degrees), effectively not air conditioned at this point. My sink and bathtub do not drain effectively, and my toilet regularly clogs. I do not use any waxy products and do not have long hair, so this has to relate to the plumbing itself. My room is the size of some closets I have seen and barely fits the bed itself let alone any furniture. The giant "speedbumps" in the parking garage serve to violently jar and shake my vehicle (yes, even when going at or below the prescribed speed) which I suspect has contributed to some suspension damage and alignment issues. I know of multiple instances of vehicles being improperly towed despite displaying a university issue hang tag (with no refunds). The parking spots are also too narrow for a full sized vehicle and only fit compact cars effectively. Regular "fire drills" (read: room searches) from the university admin serve to limit any amount of peace that could be attained here. The wifi has no password (read: public access, unsecured) and is somewhat reliable, but don't bet on it working. The gym is pretty good, and that along with the staff is all I can really praise here. The building is actively falling apart with cracks in multiple walls, and I have been in multiple rooms with foul smells seemingly coming from the air conditioner ducts. I have effectively abandoned any concept of maintenance orders as none have been responded to despite emails, requests, and the dreaded "portal". The trash rooms are infested with roaches as well, but honestly that's the least of this place's worries. Oh yeah, and the train horn when you're trying to sleep. I have posed this review as honestly and cordially as possible. This is not intended as a hit piece, it is just my genuine experience here. I hope in coming years the university makes efforts to improve conditions here, even if it costs them some profits (rent here is higher than some mortgages).

What they are doing to our college kids is unacceptable! My daughter, like most college kids don't…read moreknow to take pictures when moving in. For most this is their first time being away from home. When we moved my daughter out of the apartment, there were no stains or damage to her room. We get a bill for a " stain"( that was not there when we moved her out) on the carpet and scuff marks on a wall( that a magic eraser would have easily taken off, had it been there when we moved her out). Upon speaking to Haley, I was asked, does she have pictures proving she didn't do the damage? Of course not!! Well, she's responsible for it! I told her that neither were there when she moved out, her maintenance crew probably did it if there are marks there. The pictures she sent me or blurry, and no identification of it even being my daughter's apartment. This has nothing to do with paying for damages, if my daughter had indeed made them and they were there when I moved her out! In the picture with the stain on the carpet , it's not even a stain , it's a shadow of the person taking the picture! Not to mention how blurry these photos are, and the steep price tag they want to charge for these. When I said, you're charging this price for something that could be taken off with a magic eraser, and she said I can't speak on that! So that tells me if was probably wiped off and we are being charged for it being painted! Biggest thing is there were no marks or stains in her room when I moved her out. Parents, please let your kids know to take before and after photos!

I am a parent of a 1st year student at Auburn. Our daughter lived at Uncommon 08/2020-07/2021…read more The rent payment was on monthly auto draft for the 1st. Nevertheless, we continuously received text and emails stating that our rent was late. My biggest complaint about this complex is the lack of knowledge the staff had. It seemed they are young and have no idea what they are doing. The staff could not answer simple questions, nor had knowledge of any process. This was very frustrating. Hopefully, this will improve for future residents. I didn't have the patience, so we moved.

The lobby bathroom urinal has the worst splashback I've ever experienced. I had to wipe my legs off…read morebefore I washed my hands. Bottom 5 experiences of all time.

Nick Andrew the apartment manager stated that the carpet needed to be replaced. $350 When I asked…read moreconcerning the confirmation via new pictures. To ensure the carpet was replaced He refused. He refused to show proof except the invoice. How do we know if the carpet was really replaced for the next tenant. Or is the next tenant living with the old carpet. Very shady not trustworthy

I love living at Eagles West. they make everything easy, they send reminders about rent, they offer…read moresurprises and food trucks and events. the staff is friendly. it is an older apartment complex but if things break their maintenance team comes as soon as possible to fix it. this place is great!