Disgraceful company. Spent an hour and a half in cold conditions waiting for our car which should…read morehave been ready for us. Kept being told they would be 10 minutes and when challenged about their service, the driver said they were short staffed. Wrote complaint twice to them and have had no response at all. Do NOT use them, awful company. Use better recognised companies.

Please whatever you do, DONT use this company. Unreliable, they don't answer the phone or they cut…read moreyou off. We only just made our flight out due to waiting and the guy who took our keys was so rude and clearly not bothered at all when I got annoyed by the service we had received. In fact he just shrugged and walked off. On return there was no answer when I tried calling and then I received a text to say "on our way" only to still be waiting 4 hours later. We had 3 other families with the same issue and another couple of people turning up and waiting whilst we were there! 100s of calls between us with a s getting nowhere. When we rang the final time we were told our car was waiting on the floor below where it had been dumped with the keys and the ticket to get out. So they couldn't even face up to their wrong doings. Other families were more unfortunate and had found that their cars were actually left in the car park for the week, they got the keys returned but had a bill of Over £500 to be able to leave the car park. The most awful, unreliable scamming company I have ever dealt with. I have always used other company's off site parking etc and have never had this issue. It's actually shocking that Gatwick allows them to operate on the premises of the airport.