I've been to many 2nd hand shop and this one gave me the most horrible experience.
Their ongoing deal is 4 for $12 for clothes pricing under $10 each.
I was there about 6 months ago picked 3 tops all under $10 and a boy hat labelled $5. But apparently to them, a hat is not considered as a clothing item. 6 months lather, the hat is still there. I forgave them.
But today's experience was an eye opener on a whole new level.
Me and 2 other girl friends on a day out, decided to have a look inside this store.
My friend chose 3, I chose 1.
However, the man( fat/middle age) refused to serve us stating we can't combine, that I had to pay $8 for my dress.
So my friend said she'll pay for all of them, giving mine as a gift. He said no again, in a rude way. Then continue to called us "cheats" and other names. Of course we were super offended since we spend a long time choosing with good manners through out, we did nothing to deserve be treated like this. There was no sign stating its a "per person" rule. Then the other serving lady sided with him and cuts me off when I tried to calmly reason with them. I asked: " Isn't its your purpose is to sell items quickly so you can have the funds to help the needy?"
She replied "NO" then continue to accuse us of trying to take advantage of a charity shop. We were merely trying to purchase, at the marked price.
If he could just apologised in a polite manner to insist it is the shop's policy, then I'll be totally okay with it. Nobody in retail should ever speak the way he did, like a thug.
So we walked out, but that's not the end of it. I said to my friend in a low voice how I can't believe this. He yelled: "If you got something to say, say it to my face." Who is he to to tell me what I can or can not say. I wasn't even inside the shop anymore at that time.
This totally ruined Vinnies image.
Maybe another branch, but I will never shop at Liverpool Vinnies again.
We then went to The Smith Family Store Liverpool, and the service there was friendly and superb.
Formal complain letter will be written to Vinnies headquarter. read more