DO NOT BUY FROM THEM, IT IS A SCAM…read more I paid (evidence present) €249 for my purchase and they contacted me to say 1 item was not present would I like to change or refund, I changed and they refunded me €5. After which they said they sent it out to the wrong address and I had to wait for the return, I waited they said they had received the package back and would forward it the next day. Now everytime I follow up they respond with there is no package (even though I sent them the evidence) and they don't recognize the email address. Which company refunds money to a customer that has not paid? This is a scam, DO NOT PURCHASE FROM THEM. Watch their response and you will read, we're sorry to hear that you had a bad experience please contact us, and then the same will happen... This is a scam to take people hard earned money!

Great place with lots of really original merchandise. A…read moregodsend if you're looking for a great gift. I particularly recommend the Ayurvedic soap... Sooo nice! And the service! One of the few shops in Brussels where you truly get the sense of being a valued customer!

In January 2023, I purchased an Ice-watch ICE Chrono, ref. 019838, at this store in the…read moreBrussels-South train station. I am extremely satisfied with this very precise timepiece. It was only recently that the battery needed to be replaced, so I went back to Green Time. There, they determined that the sealing ring--which was rather flimsy--was no longer serviceable. And, unfortunately, they didn't have any spare parts. I contacted the manufacturer, Ice Watch, but they stated that replacement parts were only available from official distributors. (Interestingly, Green Time, which sells a wide variety of ICE watches, is not an official distributor.) The manufacturer referred me to a few distributors in the Brussels area. They either no longer existed, couldn't help me, or were about to stop distributing ICE watches. That manufacturer needs to update its list of distributors on the internet as soon as possible !!! After quite a bit of back-and-forth communication, the manufacturer finally sent me a new sealing ring. Today I went to Green Time: they installed the new ring in my watch, and they didn't charge me anything for it. Conclusion: My watch gets a 5 out of 5; the manufacturer's after-sales service deserves a 3 out of 5 (I originally gave it a 1 out of 5); and Green Time gets a 5 out of 5!!!

Just amazing ... If you one a nice gift for you or your…read morefriend ... If you one a advice for a nice watch... I find a nice stuf,each time I'm go there,the seller is kind. Don't forget this shop....

AVOID THIS SELLER I…read morewould like to start by saying that if I had read the reviews on here first, I would not have bought from this seller. Please do read these reviews and, importantly the seller responses. There is a theme that the seller accuses any feedback that is negative as being a lie by the customer. I find it very hard to believe that they have so many customers that are liars. Please keep this in mind if you are considering buying. I have no reason to lie with my review but have been accused of that by the seller. I bought a Cartier Tank. When received, i saw it was missing a screw in the case back. I had taken the watch from the box but not worn it at the point of seeing this. When i informed the seller, they told me it must have fallen out since I opened it and I should look for it. I assured them it hadn't (I did question how loose the screw must have been to just fall out if thats what they were suggesting). I asked for a mew screw but was told I should find a repair person to replace the screw to avoid duty costs. I have now seen that the seller has responded to my feedback on Chrono24 and suggested i must have opened the caseback and lost the screw. This is a complete lie and is an accusation that has come from no where. The seller claims to have pictures 'immediately before the watch was shipped' to prove the screw was there. They have never provided photos with any proof that they were taken immediately before shipping. I sent the watch for a service to Cartier because of my nervousness with the screw. Firstly Cartier told me this watch should not be polished and it had been. The seller stated that they had polished it in the description but should be aware that this watch should not be polished. Cartier also told me that the dial had been refinished which the seller had not told me. Finally, the strap and buckle are both aftermarket despite the seller description stating 'Official strap'. The costs for the Cartier repairs are £1,130.40. This includes £370 for the service, £270 for the dial, £16.80 for the screw, £390 for the strap and £83.60 for the buckle. Please read all the reviews before buying from this seller and consider your decision carefully. I am sure the seller's response to this review will state that I am not being honest but I have all the proof including the original listing by Joaillerie Royale, photo evidence and my correspondence with Cartier. From other reviews, it appears that I am not the first customer they have done this to.

They sent me a watch with the wrong bracelet. I questioned them and they denied it initially. I had…read morean actual OMEGA watchmaker tell me the bracelet's wrong like cmon -.- I made the return to them, and parcel got stuck at Belgium Post. They kept quiet despite knowing the issue, and that led to a further delay. Mind u I paid for the import charges when it arrived, and I paid for the return shipping. All unnecessary if they had been honest in their sales. When I messaged them about the delay, they started getting defensive, and i quote "we have never do anything wrong from the start". Long story short, it took a month for me to liaise with Belgium Post and Chrono24 to complete the return. Seller even threatened that I delete negative reviews about him, for him to accept the return. This crap service is uncalled for. Poor salesmanship.