I just moved to the area after workIng with an outstanding physical therapist in NY. I was…read moreconcerned about starting with someone new. From my first session, I quickly realized the New Milford team at PTSMC put my mind at ease. I was able to work with several therapists - Brian, Colleen and Laurel - they were professional, highly engaged and a welcoming group of folks. If you're going to completely destroy your shoulder, this is a great place to go to get it back together. Thanks to PTSMC for all the amazing support!

From the owner: PTSMC specializes in offering hands-on, manual physical therapy treatment with a customer-centric…read moreapproach. This means that patients receive customized treatment programs focused on their individual bodies, activity levels and goals. Services offered include orthopedics, sports medicine, osteoarthritis, neck and back pain, muscle pain, dry needling, pre and post natal treatment, women's health, runners' injuries, golf therapy, vertigo and vestibular, and more.

I waited AN HOUR the other day once I was put in the room. Come on...that's just unacceptable. My…read moretime is important too!

The doctors here are excellent. The staff is friendly and helpful. They always ask about my son…read moreand remember him by name. The negative reviews of the staff on this page are years old. I've never ever had a negative experience with this office and I've been a patient for over 20 years. Please do not let the negative reviews sway you. You will get the best doctors and care at NM Ortho.

I could not rave enough about the best, thorough, professional, friendly, clean, private rooms and…read morethe precise care that I received at Physical Therapy and sports Center in new milford, new location at 43 main st. afew doors down from the post office!!!! I had been to the only other one in town that was not clean, crowded, had a dismal atmosphere, terrible inexperienced so called therapist , and no privacy. A large number of depressed looking patients stuffed into one room all out in the open. I left the PTASC walking on air and have lined up a number appointments. Joshua M. Is the therapist I saw today that blows me away with how knowledgeable and tuned into my problems that he is! I will see Brian O. next time who does dry needle therapy ( similar to acupuncture) and have every faith that he is good or would not b a part of this staff. With chronic intense pain and complications I have been tossed around New Milford and Danbury seeking relief to no avail. THIS IS THE PLACE TO GO! Best luck and hope you try them

My orthopedic MD recommended a course of physical therapy to treat not lower back pain and numbness…read morein my legs. The staff at Ivy Rehab designed a program of exercises that I initially performed at their facility and that I now do easily at home. The pain and numbness are now substantially gone. The staff is friendly and professional. My therapist, Fran Nave, whom I call "my healer", did a fantastic job.

I'm very happy with my recovery from total knee replacement. The staff at this location is not…read moredistracted & is concentrated on patient & improvement; not a one treatment fits all. I highly recommend the pre-surgery visits to prepare for surgery. The visits after surgery are absolutely worth their weight in gold! I highly recommend the Ivy-Hill Blvd office.

The Doctors are GREAT but the Administrative staff is the WORST I've ever come in contact with…read more According to the reviews, it's been going on for years. Beware!

I rarely leave negative reviews, but my recent experience with the office staff at the Carmel…read morelocation, specifically the woman who handled checkout at my last visit and appears to be the office manager, was extremely frustrating and upsetting. To be clear, Dr. Howard, the orthopedic surgeon that I've been seeing is phenomenal. I have had two knee surgeries with him, and his care, professionalism, and surgical expertise are outstanding. He is also caring, attentive, and takes the time to explain everything thoroughly. I felt very confident in his care throughout both procedures and my recovery. It is truly a shame that the quality of his work is overshadowed by how the administrative side of this office operates. Specifically, I was scheduled for my second post operative visit on March 19. Less than 24 hours before my appointment, I received a call informing me that the referral I had originally provided on December 18, 2025, which was valid for six visits, was no longer acceptable due to an insurance policy change that had gone into effect on January 1. This was the first time this requirement had ever been communicated to me. What makes this especially concerning is that, since January, I had already attended a pre operative appointment, undergone surgery, and completed my first post operative visit. At no point during any of those interactions did anyone identify or communicate an issue with my referral. This was clearly something the office had multiple opportunities to catch and address proactively, yet it was only brought to my attention at the last possible moment, creating entirely avoidable stress. I immediately contacted my primary care physician, who promptly generated a new referral the following morning. Unfortunately, it was initially faxed to the wrong number, as the correct fax number is not clearly available. By the time I obtained the correct information, it was too late in the day for my doctor's office to resend it before my appointment. Despite this, I made every effort to come prepared. I accessed my insurance portal, located the referral along with the referral reference number, and printed it out to bring with me. At check in, I was informed that the referral ultimately needs to come directly from my doctor's office using a specific form, but that the printed page I brought would be added to my chart for the time being. I was also told that, given this was a post operative visit, I would still be seen. I appreciated that level of understanding and professionalism. Unfortunately, the experience at checkout was the complete opposite. The woman who handled checkout at my last visit was not only dismissive, but openly rude, cold, and condescending. From the start, her tone was sharp and unwelcoming. There was no attempt to listen, no effort to understand the situation, and absolutely no empathy. I calmly explained that the referral had already been generated, that I had proof through my insurance portal, and that my doctor's office would resend it the next day. Instead of responding professionally, she spoke down to me, repeated information in a patronizing way, and treated me as though I had done something wrong. The interaction felt accusatory, as if I were at fault or trying to bypass their process, which was both unfair and inappropriate. What is most frustrating is that this entire situation was the direct result of the office's failure to identify and communicate the updated referral requirement in a timely manner. This was not a patient error. This was an administrative oversight. Yet rather than acknowledging that, the way I was spoken to made it feel as though their mistake was being placed on me. To make matters worse, she went as far as to suggest that my surgery might not be covered because of this issue, which was both alarming, unprofessional and unnecessary. She also refused to schedule my follow up appointment, which is two months out, until the referral is received. The way this was handled made it feel as though I was being penalized for a situation that was not my fault. Instead of offering a solution or even tentative scheduling, it came across as rigid and punitive, adding to an already stressful experience. Overall, while the clinical care and surgical team are excellent, the administrative staff at check in and check out, who interact directly with patients, are not. The Carmel office in particular feels disorganized, poorly communicative, and, based on this experience, unprofessional in how patients are treated. Patients should not be placed in stressful situations due to administrative oversights, nor should they be spoken to in a dismissive or condescending manner, especially when they have made every effort to comply.

RSM is incredible. If you are googling options, let me save…read moreyou some effort. Go to RSM!!! I was in so much pain I couldn't sit at my desk. The shoulder and neck issue that I originally came for was 100% resolved-- but I should also mention that some additional issues (that I had just assumed were age-related) drastically improved too! I feel so much better. What a relief!!! The variety of treatments are really impressive and well-rounded. I've tried acupuncture MANY MANY times and I can't say that I noticed concrete results myself. Dr. Pulick's treatments are totally unique and they're 1000% effective. The office is convenient with easy parking and the entire staff is lovely. Wonderful experience :) Go to RSM!!!

So grateful for Dr Betsy at Ridgefield Sports Medicine. She is so patient and knowledgeable and…read morereally takes the time to listen and explore ways to help. She explains why she does the things she does and how it's meant to help me. I also really appreciate Jane at the front desk who has gone above and beyond to help me find a primary care dr who will take my insurance. The whole team is excellent, the space is relaxing, clean and calming, and the quality of care is excellent. I highly recommend!