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Recommended Reviews - VioVet Ltd
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4 years ago
Disgusting service!! Viovet have charged my account (using PayPal) a random amount. I forwarded them the email and ask to advise what this charge is as I have not authorized it, neither have I purchased anything from them for that amount. My email was ignored. I emailed again after 4 days, they finally responded saying they don't have account associated with my email (despite having one and the Paypal transaction clearly showing that they charged my account with that email in the body!). I provided the requested detail for Viovet to ignore me for a week! Today I get any email saying, yes you guessed it, that I need to provide my detail again as they cant seem I find my email even tho it's all there with details provided and verified. I have added the screenshot where i provided them with all the detail they requested. Such incompetence is astounding. No 'sorry we charged you without authorization, let us deal with this as a priority'. DISGUSTING! Raised a fraud transition with my bank. Maybe this will teach them how not to run a business. Avoid, they will charge your card with random amount and you will be ignored. UPDATE: Took them an hour to respond to bad review here and try to lie about the situation. And no, they haven't emailed me at all. It's all for show only. I have worked out what they did - they realized one of the items in my order a couple of weeks back wasn't send to me, it was to follow (must have gone out of stock after I placed the order, read other reviews, seems to be happening a lot now). But instead of refunding me or sending it to me which makes them lose money, they mistakenly charged me for the items AGAIN. No I didn't add anything to that old order. And yes I provided you the requested info re email - stop lying Viovet, own up to your mistake, I send you the screenshot of the email with all that detail. And move some of you people from review reading to responding to actual emails. Don't bother replying, don't bother contacting me. My bank has reviewed the case and all my evidence and refunded me. read more
4 years ago
I purchased senior dog feed and was happy with the price as it was cheaper than my usual supplier. No charge for delivery and it was delivered the following day. Happy customer . read more
8 years ago
Useless - didn't come the day it was supposed to - rang the next day and a lady rang FedEx who said it was on the way. When I rang violet later that day the man said there was nothing point in ringing FedEx again - turns out there was every point - especially as the agency courier lied about attempting a delivery. When we finally got the product our horse was without it for 2 days. Every time with Viovet and FedEx. Viovet need to get a grip of their courier and ensure all their repa give better phone service read more
6 years ago
I regularly used VioVet to obtain my pets repeat medication until now because they they have hiked the price up by 40%. Found quite a few places a lot cheaper, always best to shop around !!! read more
8 years ago
I have always ordered from VioVet as their delivery is fast and prices usually okay. However, how I wish I'd researched price of hoof oil before ordering this time. VioVet's price was a FULL £8.00 more expensive than other online retailers and their "special deal price" was about £2.00 above RRP of other retailers!! As a "valued customer" I e-mailed them, thinking there might be at least a £2.00 adjustment to bring it in line with RRP but received standard bog reply. I sent another but this has been ignored totally. A good example of how to lose a loyal customer!! read more
8 years ago
Still not recieved my order. Estimated delivery was on the 10th, yet I'm still waiting. Won't be using again.
8 years ago
Repeat order for You Move delivered in good time to Sweden only days after dispatch notification arrived. We have used the product for over 6 years for our two Labradors and believe in it - wouldn´t want to be without. Stellar performance. read more
8 years ago
Product was excellent but I wish viovet would use a different courier, Fedex is rubbish- waited in all day for delivery that never turned up! Finally delivered 5pm day after. Was supposed to be next day delivery! read more
8 years ago
Never received item cat flea treatment. Customer service didn't want to know had to get a refund through my credit card company.
10 years ago
The "treat ball" arrived yesterday. If this is what you consider a "treat" I'd hate to see what your company considers a bomb present. This ball looks nothing like one we've had before or the one pictured in the photo online on your website that we ordered. The photo on your website was a bright red ball with colorful dots. (See https://www.viovet.co.uk/Good_Boy_Training_Treat_Ball_Dog_Toy/c6985/reviews/1) The one I received looked like something out of a monster show. Really? A black background with white dots? What ever makes you think this would EVER be appealing to a dog? (https://www.waitrosepet.com/dog/dog-toys/armitage-good-boy-fun-active-training-treat-ball-45) Hello? Black and white? Contrary to popular belief, dogs can see colors. In addition, when the ball arrived, it absolutely smelled to high heaven of paint fumes. I had to leave it outside for two days before the smell was eliminated. Why you would expect anyone to offer treats to their dog in this completely hazardous toy is beyond me. I will be posting my review on your website. Honestly, I was so completely astonished by what I ordered versus what I received, I could hardly believe it. read more
8 years ago
Only giving a 2 star for this particular review as FedEx are letting you down by the sounds of things from other reviews also. Viovet dispatched goods the day after I ordered but FedEx failed to deliver anywhere near on the day they said they would. I had by then totally run out of dog food and had to 'borrow' some from a neighbour who thankfully has the same stuff. If goods are posted out from viovet themselves then delivery is good, but you need to change your courier for bigger items. Otherwise I may have to change where I get my dog food from :( read more
8 years ago
Good service and quick delivery. Now I'm registered it will be easier to order for my cats
8 years ago
Good service but camelibra suddenly increased in price..from £23 to 26. 49...very disappointed when I always buy in bulk..
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8 years ago
I have placed orders monthly since May for joint supplements, Yumove and Joint Force for my elderly dog. They have all arrived on time and been in stock when placing my order. Really pleased with the service and pricing. The Joint Force cane up as a recommendation when I was looking at Yumove and as it has turmeric in it too and the container fits into a letter box, I thought I'd give it a go. Excellent. Best thing is that the price is much cheaper too. Very good experience after 3 orders and you can even buy iMove for humans from Viovet. Keep up the good work. read more
8 years ago
Excellent service. Fast delivery to a Scottish Island is very important and VioVet provides this, together with its chosen Carrier who then delivers to the local island carrier. It's important to have a supplier you can depend on when the item you require isn't available locally. Full marks to the VioVet team who are always very helpful and pull out all the stops when required. I can highly recommend this company to others looking for good service and especially so, to the more rural parts of Scotland like the Highlands and Islands. Gold Stars all round. read more
8 years ago
Excellent customer service. It was the first time I had done a prescription order and I didn't know what I was doing so rang for help. Was verbally guided through the process and it was simple once I knew how. The products arrived when they were meant to and as I was out left where I had instructed. I've used this company for many years now and I've never had any problems in relation to orders or customer service. Slightly dearer than other companies that supply prescription meds but well worth the extra money for prompt reliable service. read more
8 years ago
After searching without luck on Amazon for the right product I found VioVet after an online search for the product I wanted, at a price that was very reasonable. This was not a prescription only item and it was packed and dispatched late the same day and arrived within 36 hours. That deserves the full five Stars I have awarded them. I will certainly buy again when more is needed, but I will also look on their site for other pet supplies and sundries. read more
8 years ago
I was so pleased when I found VioVet online their prices are the best I've found & delivery is fast I ordered a few bits and I received them 2 days later so I would rate them top marks on value for money and speedy delivery you can even get a reminder email so you don't forget to order the next lot!! I ordered feliway & it's so handy to get a reminder when I need to order the next batch in 30 days, it's one less stress of everyday life taken care of! read more
8 years ago
I'm very glad we discovered VioVet. We've been able to get the joint supplements for our dear old Westie, easily, quickly and at competitive prices. The re-order process is really helpful and easy to use. The regular (but not annoyingly so) emails are full of useful and informative tips and ideas. I would recommend VioVet to anyone looking for pet care products unless you have a crocodile, I'm not sure how good they are with crocodiles. read more
8 years ago
An amazing company! I ordered my dogs medications via them they were dispensed the same day and arrived the following morning! Reliable and trustworthy and great prices too! I continue to use their services regularly and also reccomend viovet to people as I can! Viovet are great for ordering animal care items such as food and treats! I fully trust them for all things including prescription medication for my little doggy. read more
8 years ago
I, or rather my cats, have been using VioVets products for the past two months or so and I can honestly say that I see a noticeable improvement in their looks and general health. They were never great bisquit eaters but since discovering the obvious delicious taste of VioVet products, we are all completely hooked! Me because the flies don't accumulate around their bowls when the food is left outside! read more
8 years ago
I have three animals: a dog, a cat and a horse. I now order everything for them from VioVet. Apart from the fact that it's convenient to order for all from one place, the service is excellent; everything arrives super fast, always well-packaged, exactly as shown on the website, user-friendly website, wide range of products and good value for money. Can't recommend them highly enough. read more
8 years ago
Great online vet suppliers at a price that beats many plus you can use the cashback app if you go via Top Cashback... I find it difficult to get flea control treatment for my rabbits as they're giant continentals & normal rabbit solutions are designed for your regular smal bunnies not ones that weigh over a stone - fast delivery & easy to use website read more
8 years ago
I love Viovet (as does Daisy our dog who is the one who benefits!) Delivery is always very quick, they are really helpful when sending prescriptions etc (items are so much cheaper than the vet) and also when you make a boo-boo. I once ordered the wrong item by mistake, emailed them and they sorted it out for me. Can't recommend them enough :) read more
8 years ago
As a veterinary surgeon I always strive to provide great cusomer service. And VioVet are the gold standard in customer care. I have been using them for years and never had anything but a first class experience. The range of products is phenomenal and re ordering is so quick and simple. love them and can't recommend highly enough! read more
8 years ago
We have been using this company regularly in the last year (possibly 10 occasions) having tried a number of the competitors - we have found VioVet are competitive on price (we have cats) and offer a consistently efficient service. Items are delivered promptly and in good order. I would have no hesitation in recommending them. read more
8 years ago
VioVet have been supplying me with Adaptil plug-ins & refills for our very nervous badly abused rescue dog for some considerable time. I receive an email reminding me when to reorder. They've never let me down & have always delivered within the time specified. I've always found them to be reliable & would recommend VioVet. read more
8 years ago
I use VioVet regularly for my all my dogs flea treatments, worming treatments and general medical supplies, much cheaper than buying from my vet. They process my prescriptions very efficiently and their service is second to none, the goods always arrive promptly. I would highly recommend this company to everyone. read more
8 years ago
I knew what I wanted and went to VioVet as per a friend's recommendation. The whole process was very clear from the outset and my expectations were definitely met. Would not hesitate to buy from VioVet again. It's also great to support a smaller, local business than going to the internet giants. Two thumbs up! read more
8 years ago
Absolutely no problems ordering from viovet which I've done many times for prescription drugs and many other items. Staff are always VERY helpful and friendly on the phone and it's easy to get to speak to someone. Not had any delivery issues and find viovet to have very competitive prices. read more
8 years ago
I've been using Viovet for 18 months now. I get my dogs apoquel from them, always a good price and always dispatched quickly. I also like that Viovet are a responsibile company and ask for a vets prescription (which is easy to upload). Excellent website overall, keep up doing a good job! read more
8 years ago
Viovet consistently have the best prices and product range of all the online retailers. Products have good descriptions and if you're ordering prescription medications, the upload process is simple and fast. Everything arrives well packaged and swiftly. My go to place for pet supplies. read more
8 years ago
Totally straight forward. We have ordered 3 or 4 times now. No significant problems at all. Although I would say that we don't have to worry about delivery as someone is usually in and we order in good time so no concerns over the reliability of the courier. I'm not a FedEx fan either. read more










