Steve & Preston are excellent to work with. We live on Hyco lake and had a hard time finding anyone…read moreto come out here and service our hot tub. Steve was prompt to respond and get us on their schedule. He and Preston were very knowledgeable and friendly and quickly diagnosed and repaired our heating element with same day service and reasonable pricing. We were even able to order a replacement hot tub cover through them. They also offered regular water testing and treatment services. Highly recommend River City Spa.

Worked with Steven for many years and his work is always prompt and done correctly the first time!…read more He travels and that is so appreciated.

Amazing customer service! Super kind, friendly and helpful. Looking forward to having our pool…read morebuilt!!

This review serves as a follow-up to our original review regarding our pool restoration project. We…read moresincerely hope that no other family experiences the frustration, delays and lack of professionalism that we encountered throughout this process. Our restoration project began with AquaPros in February. After months of delays, repeated excuses and unmet commitments, we were finally able to part ways once our pool liner was ordered and ultimately installed this month. Throughout our experience, we were repeatedly given inaccurate timelines, misled regarding the status of our project, charged for additional services that failed to deliver the expected results, and, most concerning, were met with an unprofessional and confrontational response from the owner when we attempted to address our legitimate concerns. The most important issue we feel prospective customers should understand is AquaPros' definition of "FULL SERVICE." According to the company, this terminology refers only to labor performed. However, after paying our invoice in full, our pool was far from fully operational. It was not clean, chemically balanced or functioning as a completed project would reasonably be expected to be; we literally were left with an expensive, concrete POND. Thus forced to hire a true professional to finish the work, restore the water to a crystal-clear and balanced condition, and ensure the pool was operating properly. During that inspection, the independent professional also discovered that our pool skimmer was cracked or, at minimum, that the damage had gone unnoticed or unaddressed during the liner installation process. This resulted in yet another unexpeced repair following what should have been a completed restoration. Prospective customers deserve complete transparency regarding what is and is not included in the services they are purchasing, so they can make informed decisions.

Spoke with the owner twice, he runs a top notch organization. Keith diagnosed the problem with my…read moreHot Tub, ordered the parts and fixed it very professionally. Not often the owner takes an interest in a small job. Dependable and honest they are, give them a try!

Guys are the greatest. Cannot say enough about them. The…read moregot me the parts I needed.

I'm only sad there isn't a lower rating!. Zero-0- stars! The staff at the Bedford store -- Bob --…read morecouldn't have been more rude to my wife. We purchased a hot tub out of area and brought it to our new home in Huddleston. We contacted Aqua Pros for support around setting up our hot tub and getting the chemicals right. Bob said.- "you want to go and buy the hot tub from somewhere else and then use us". Our intention was to pay for service - Bob quoted three different prices in four minutes - from 50-190 dollars -- for the same service. If he didn't want to do it or doesn't know how or they don't do it- just say that instead of displaying deceptive business practices and blowing off a customer We thought we had purchased the necessary chemicals and were seeking advise -- Bob wouldn't help us unless we bought the chemicals from his store -- where the same chemicals cost significantly more. I don't mind paying a little extra for top quality service, but that involves kindness, support, thoughtfulness, - none of these characteristics were demonstrated at Aqua Pros. My wife doesn't upset easily, but the level of disrespect, sexism, and cultural bias she experienced upset her greatly. I will literally sell my hot tub before buying any product or service from this store. I am certain that Aqua Pros would not condone this type of representation. I am inclined to write this review every day - every one is entitled to a bad day - but this was two days in a row -- kindness is free. If you're having a bad day, you should be more empathetic about the days other are experiencing! Good service costs nothing. My wife's experience is indicative of our society's divide-- no one wants to help those who need it. It would have taken nothing for Bob to answer my wife's questions, be good to a customer, and attempt to earn a long time business relationship - but he choose to be rude and ugly for no reason. Just as I do when I receive good service, I'm going to tell everyone who will listen. I'm going to share this review with corporate and with Bob as soon as I can. I don't even have the words to describe how angry and disappointed I am. I will drive hours and pay triple not to even have to drive by Aqua Pros -- I'd do the same if I were you!

Please be careful when using this company. When they opened our pool for the season, they left…read moregreasy plugs outside on our wall and didn't fully clean the pool. Also, I believe they are employing deceptive water testing. They told us we would have to put in 11 packages of shock ($100) to get our pool balanced. This after they put in $250 worth of chemicals at the opening! They said it was due to "all the rain" eventhough we hadn't had much. When I took the identical water samples to two other pool stores, their results were different -- each said I only needed three bags of shock. Three identical water samples -- only one store suggested nearly $100 in chemicals. I recommend going to another store to have your water tested.

My error, I didn't schedule our pool opening as early as I meant to. When I called they were able…read moreto work us in within 2 weeks during the busy season. They gave arrival window the day before. They called 10 mins away. Rep was knowledgeable and efficient. We already have closing and next opening scheduled.

My Sundance hotub had alarms and was under warranty. They…read moresent out a tech who was very knowledgeable and ordered the part. Another tech came out and found the circuit board was the problem. Both techs are great at their job and communication.