Comfort Keepers was recommended by a friend who appreciated their services for her aging mother…read moreseveral years ago. When my 97 year old aunt, who has some dementia, moved in with me we needed a consistent caregiver several times a week. We feel so fortunate to have found someone who not only brings her competent skills and caring attitude, but provides joy and laughter. In addition to the necessary care, she brings poems or an inspiring story to share and she plays my aunts favorite game of Rummikub. We look forward to the days she's here and I'm a little jealous because they have so much fun. Comfort Keepers staff has been so very supportive and attentive to our needs. I know my aunt is getting quality care while enjoying our caregiver's company, and that's a blessing! Laura W 6/26/21

Comfort Keepers in Wilmington cares deeply about their clients and their caregivers. They take the…read moretime to create a plan of care, visit the client, and create the best situation possible. They also make sure caregivers are professional and dependable. Alyssa Kelly, owner, has been owner of the company since 2007. She takes the time to pick the best of the best. I've even met some of their home office employees and I really appreciated their kindness.

I was looking for caregivers to help my Mom care for my Dad when he came home from the hospital and…read moreto supplement Hospice care. My mom had met with the Right at Home folks- speaking to Jennifer and meeting in person with Liz- and was very impressed, When I started dealing with them- I was extremely impressed as well. They were so compassionate and so incredibly helpful. It was right around July 4th weekend when we were trying to start getting assistance which was difficulty to do and they went above and beyond to try and help us get the care we needed- going so far as to call other care groups to supplement when they did not have enough staff. Ultimately- my Dad died before care could begin. But knowing that they were there and so supportive the whole way along- was amazing. I recommend them fully and completely.

Jennifer Selden (Jen) and her caregiving staff provided exceptional care for my mother, who had…read moreAlzheimer's Disease, in her home for seven months until Mom passed away in September 2017. My sibling and I live out of state, and Mom's disease had progressed beyond what her nearby siblings could handle. Mom's Right at Home Wilmington team provided her with wonderful care that included bathing and dressing, light cooking and cleaning, and medications. They kept Mom engaged with conversation, walks, music, singing, "helping" with meals, even dancing. They treated her with respect and loved her like a long-time friend, even when she had bad days and nights. We communicated nearly daily, and they earned my trust. Jen even worked shifts a few times when caregivers had last-minute personal emergencies. She carefully matched caregivers to Mom's personality and changing needs. They worked in three eight-hour shifts 24/7. Jen always followed up with me after my monthly visits and if there was a pressing concern between. Mom's visitors were impressed by the caregivers. They commented that Mom was always neat, well-dressed and happy, and that her home environment was clean and calm. I rested easier knowing Mom was safe, well cared for, and never alone in the home she loved. Right at Home Wilmington was a godsend.

Dear Cathy, Over the past six years that I've been my (now…read more94 year old) mothers full time caregiver I have given you and your company quite a few compliments. However,in my opinion you as the senior director of operations of Wellcare have recently conducted yourself recklessly and Wellcare has callously placed my mother in a dangerous position. Such a goof up is arguably in no way acceptable of a medical professional on your level. Your Linked in profile boasts that you "....improve profitability....and overall cost reductions... " .As previously mentioned, my mother had been a patient under Wellcare Home Health for many years. I would regularly observe that the nurses come to my mothers home and express frustration because my mom requires considerable home health nursing. The nurses would often do the bare minimum and quickly scurry out often expressing their fear of getting reprimanded for taking too much time. And on multiple occasions they had illustrated their resentment when I would ask moms physician's assistant to place additional orders. Earlier this year you had contracted an outside wound care company to help with my mom, however, sadly they had gone out of business and at which point you took it upon yourself to make the executive decision that my mother was too much work for your nurses. Perhaps my mother was too time consuming and in an effort to"improve profitability" you 'forced our hand' and pushed my mother into home hospice care. Soon after being a Liberty home hospice patient my mother was approved to switch to Liberty Home Health. Upon a recent examination by my mothers medical team, they expressed that a new outside wound care company has replaced the former company that closed their doors and given my mothers state it would be best if she was transferred back to Wellcare and under the care of the new wound care company. Now the following is where you placed my mother in a dangerous position.My mother's medical team contacted your office to request that she returns to Wellcare.WELLCARE APPROVED THE NURSE PRACTITIONERS REQUEST. Upon receiving word that Wellcare would take my mother back I was directed to promptly release my mother from under the care of Liberty Home Health. Approximately 72 hours later you had informed me that WELLCARE DECIDED TO NOW REJECT MY MOTHER AS A PATIENT. Consequently, she was now not accepted back into Liberty's home health and HAS BEEN WITHOUT ANY NURSING FOR APPROXIMATELY TWO WEEKS. In an effort to 'improve profitability' you and Wellcare have demonstrated reckless judgment. You can argue that my mothers wounds are chronic, however I can compare a picture of her sacrum wound from December and the exterior has improved dramatically as a result of the outside wound care company that she is now being deprived of. Now after two weeks my mother has not received any home nursing as a result of Wellcare's 'flip flopping' .In my opinion, it appears that in an effort to 'improve overall costs' you are doing so at the cost of my mother's well being. In closing to anyone else experiencing a similar problem, should you find yourself or your loved one 'left high and dry without nursing supplies, you can get emergency medical supplies from the American Red Cross Disaster Relief. Having to go to these measures?I NEVER expected anything remotely like this from WellCare. Sincerely, Corey Allen Kotler Caregiver and Senior Citizen Advocate

These people can be maddening. I was released from the hospital and my PCP had to fax over info to…read moreWellCare to get home health evaluation (I can't get out of bed, live alone, and need help with medication and other basic needs -- I'm a senior). Info was faxed to their office around noon and I called to make sure I'd be contacted today b/c tomorrow is Friday. I was assured that the call request got out to the nurse who did the admission evaluation and that I'd be contacted by the end of the day. Well, when the phone didn't ring I knew it was WellCare, so I called them; was told it was now after hours and that the "triage nurse" wouldn't get in touch with anyone before tomorrow, at which time I would be free to call them and start all over again. I've had them before, and some of the front-line workers are tops -- but the idiots who work in their offices all seem to be in need of common sense and compassion. I told them I couldn't get out of bed to feed or hydrate myself, to take medication, or even to relieve myself. The response of the "triage nurse"? "I'm not interested in going back and forth with you on the phone, you'll just have to call tomorrow." AVOID THESE LOSERS IF YOU CAN!!!

The new owners are so much easier to work with than the old one. I had used them before but now…read morethe response is so much better. I highly recommend them!

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

"Griswold Home Care in Wilmington is an absolute gem! The owners Mike and Dorothy are very special…read morepeople with a true heart for the home care industry, there community and the clients they serve. As the owner of 24/7 Coastal Contact, I working along side of many owners in the home care industry Mike, Dorothy and there team at Griswold Home Care of Wilmington NC stand out, it is a pleasure to witness and I love working alongside their compassionate and professional team. Their dedication to supporting their elderly & disabled clients everyday needs is truly inspiring. Together, we create a seamless care experience, ensuring their clients & caregivers feel valued and supported. Thank you, Griswold Home Care, for your exceptional partnership!"

We had a terrible experience using care.com so we switched to Griswold and have no issues with them…read moreat all. The first caregiver they sent wasn't a great fit and it was "no problem we will send someone else!" Done, handled, no problem. The caregiver our mother with dementia currently has is like a member of the family. Our mother can be difficult and at times combative but all of her caregivers have been patient and compassionate. We've made several adjustments to the schedule, adding more care, and they've made those adjustments seamlessly and within only a few days of the request. Their office is staffed 24 hours a day and they are always friendly and helpful.

My wife was in rehab at Davis Wellness at Cambridge Village for almost 3 months. I honestly don't…read morethink she would have done nearly as good had it not been for all the workers there. They were very professional yet helped to keep her spirits up by being sooo friendly. Hoping we never get into a situation where we need that type of help again, but if we do, our first choice will definitely be DAVIS HEALTH & WELLNESS at CAMBRIDGE VILLAGE!

Excellent care from all the staff. Can't say enough about them. Maintenance department might need a…read morelittle more care. My initial consultation with Dora was wonderful. Although the whole staff was excellent in the care of my mother, I would like to give a shout out to Gretchen and Reagan and Amy(p.m.) for their kindness towards my mom since she's not always so chipper because of her dementia.