Heartland Hospice has been in this community for 15+ years. The history behind the company starts…read moreand ends with patient care being number one. I have had multiple patient family experiences with heartland hospice and recommend this company to Butler and the surrounding areas. They have a 24/7 call center that is available for patients and families, believe me I've had to use the call center many times and they respond within minutes.

From the owner: Enriching Life…read more Heartland Hospice Services provides hospice care to terminally ill patients wherever they call home. At Heartland, we care for the body, mind and spirit of our patients and families. We tailor our care to fit the patients' and families' unique needs and encourage the involvement of family and friends at every step of the way. Our hospice program includes nursing care, pain management, counseling for patients and families, bereavement services, living will and pastoral support. Heartland believes wholeheartedly in the power of the individual, the importance of relationships and the value of respect and dignity to everyone at every stage of life. Our goal is to create a positive difference in every patient's day, to make a personal connection and create memorable moments... moments that enrich the lives of each of our patients.

In home hospice care. The first of November…read morewas on comforter care with Saint Luke's The RN was pushing Hospice which I disagree with the RN, Talking big about it, it took two weeks to get a wheelchair to the house. Then no protective gloves were sent or mouth swabs. Never once came to do care in the morning, never sent a CNA or Tech, only got one bath a week. My brother-in-law was told that was all Medicare allowed. Every time I was there eyes crusted shut, mouth full of crusted. No oral care ever unless I did it. Was at the home when the RN came to place the catheter, which she could not see to do. Left three days later on the weekend RN came to place the catheter, not sure if she explained to her caregiver how to take care of it, I had to show and tell him. less than four days got twisted and started flowing into her body. I was the one who cleaned her up and told him to call the RN. The dispatch said "I don't think we can get an RN there today. I went off yelling in the phone you get and RN here now. Body fluids have been running in her for hours, someone from your office needs to come NOW. As soon as hospice took over and started pushing as many meds as possible she kept saying she was not in pain they kept telling my in law ,her husband to keep giving them. He asked me about her breathing ,it's really heavy at night. I told him it was the liquid Morphine which she could stop breathing at anytime it numbs the nerves. I brought food over every time I came she ate like she was starving. Was not choking all soft foods. They stopped feeding her. I ask to see the care plan she wrote out with her husband and the Hospices RN would not and could not show me. I looked in the folder that was not even filled out and no hard copy. By November 24 just after midnight she passed away. Just discussing, worse care I have ever seen.

What a lovely place for my mom to have past here. They provided the upmost comfort not just for the…read morepatient but the patient's family as well. They respected our privacy, our boundaries, etc.. They provided quality care for my mother, especially during her end of life journey. That included comfort medication, such as morphine, rotating her to prevent scars and ulcers, and tending to our needs as well. I like how it is 24 seven as well. You never know when your loved one will leave you so if you have to walk in at 3 AM in the morning, it is not a problem. They have a nice patio area in the front, and then a nice balcony and the back. They also have a small cafeteria, but the food is surprisingly good!

Absolutely the best, most compassionate and well run facility I have experienced. They provided…read moreamazing care for our loved one during a very difficult time for us. Their staff are amazing.

On November 5th my brother and I had to make the hard decision with our mother to go into Hospice…read morecare for cancer. My mother fought for 2 weeks in hospice and finally passed away and we couldn't have gotten through this very hard time as a family without this wonderful place and its staff. They took care of my mother so well and really made her last 2 weeks and ours with her so great. The Dr's, Chaplins, kitchen staff, and volunteers were great. The real heroes were the nursing staff and I honestly owe all the wonderful ladies that cared for my mom everything. Emily, Jodi, Sami, Dorothy, Autumn, Jodie, Kaylee, Melissa, Sarah, Michele, Elisa, and Ashley you all have a special place in my heart forever and I consider you all true angels. I can never thank you enough and bless all of you. If you have a loved one that needs hospice care please go to the hospice house it's simply amazing even under the hard and terrible circumstances they're needed for.

Hardly showed up during the end and wasn't there for hours after called when the end came. I do…read moreunderstand it didn't cost me anything and I got exactly what I paid for. Don't recommend. At all.

Ascend does not respond in a timely manner when they are contacted for service…read more During my father's final hospitalization, we were visited by someone on their team. I subsequently contacted them to begin hospice services. Even after three different calls, and promises for action, I never heard back from their admissions team. They simply did not respond at all. I subsequently contacted a competitor, and within 24 hours, my father was receiving excellent care. If care for your loved one is important to you, you may need to call elsewhere.