Great experience, excellent care, even better than expected results, and exceptional customer service! Knowledgeable, attentive, considerate, and effective. Highly recommended! As a RCAF Pilot and ex-engineer, extensive research led me to choose this centre for my eye surgery. Over five months after the surgery, I'm incredibly happy with the results and with the service and care I continue to receive along the way. read more

I spent a lot of time, like you likely have, doing research and looking at different venues that perform this procedure and was excited for the laser surgery to have better vision. It seems the vast majority of people have very good success here but my experience was not good. My results weren't good. Most disappointing was Dr. Baldasarre's dismissive demeanour when I brought my concerns to him post surgery. First the good. Clinic is very clean. There are some wonderful people there namely Emily and Brittaney who were very good at explaining the process, and doing the pre-op testing. The day of the surgery was simple and straightforward. Your concerns will disappear as the process is incredibly quick and painless. Vivid has a bit of an assembly line going on as they have a lot of patients through on surgery day but everything seemed to go as expected. They sent me home with eye protective covers and drops and a schedule for utilizing them. Check up the next day was OK. Went in and was advised things would heal over the next few months. Was excited to see how my vision would be after the goggles disappeared. Weeks and months later my vision wasn't great. Night vision now was much much worse. Signs were blurry. I couldn't read the credits at the movie theatre. Went in for follow up appointments to see what could be done and on the third appointment Dr. Baldassarre came in and was terrible to speak with. He was entirely dismissive, cut me off repeatedly while trying to tell him what my concerns were, and eventually told me that "your vision is better than before... you should be happy with that.". I left feeling disheartened and disappointed, as well as being over $4000.00 poorer for results that weren't as described. Prior to the surgery I put on some lenses at Vivid to see what my vision "should" have ended up like and that's not what I ended up with. I have a floating blind spot in my right eye now, and have had independent Optometrists check out my vision to see what's going on. The solution: Glasses and a lifetime of drops. I should have saved the money and just had a different prescription. Their 20/20 guarantee on the site isn't worth the paper it's written on. Despite my vision not improving significantly Dr. Baldassarre hasn't expressed any interest in resolving my problem. Once they have your money; you're on your own. I hope if you do go through with the surgery you have fantastic results. If you don't, I wouldn't count on this Dr. doing anything for you other than shuffling you out the door after dismissing your concerns. Will be posting this to Google as well as folks need to hear about what happens when things don't go as planned at this clinic. read more