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    Vivid Vacation Rentals

    2.3 (3 reviews)
    Closed 7:30 am - 9:00 pm

    Services - Vivid Vacation Rentals

    Property management

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    10 months ago

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    Levi S.

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    6 years ago

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    5 years ago

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    Alpine Lodging - Telluride - An Alpine Lodging Unit at the Cimarron Lodge

    Alpine Lodging - Telluride

    (28 reviews)

    We are currently staying with you, and are having the absolute worst time…read more We have stayed with you all before, and had a lovely experience (room 106). Upon booking with Ryan Phillips in March, I was under the impression we would be in the same room- a fireplace, normal size kitchen.... We arrived on Monday to an upstairs room: as I have an infant, this was not an appropriate room assignment (going up and down with strollers..). So, we were immediately reassigned to 105. I am so upset with the state of this room. It is worse than a Holiday Inn. If I was provided with room specs/description, I would have never purchased this room. There is mold and cracking paint all over the bathroom/shower. There was long black hair all over the bathroom floor. The fridge was on the lowest setting, and we woke up to a fridge full of frozen food, of which we spent $370 in purchasing/ is now needing to be thawed in order to be eaten. The bed had long black hair on the sheets, and the orange duvet has a large reddish yellow stain.. It feels like an extremely run down hotel room-- night and day from our experience last time. No room to move, extremely cramped... 200 sq for probably Furthermore, I was charged $230+/- for tomorrow. We were considering staying another night (tomorrow), but because of our experience to date, we have elected not to extend our stay. When I called and spoke with the front desk and the supervisor this morning, they were reversing the charge. I called five minutes ago to follow up on the status, and they said it'll be refunded in 7 to 14 days!.. Not the normal 3-5 business day turnaround. The supervisor I spoke with this morning was so discourteous. The front desk representatives are lacking in customer service to say the least, and this is an understatement. I am honestly so upset we stayed with you all, and feel this has been a complete waste in time, energy and money. I expect so much more.. If I could give 0 stars, I would

    Probably the poorest management company I have ever had to deal with (and I've dealt with many)…read more They are horrible to respond to any inquiries, their telephone system is a joke, and a promised telephone response never happens. Telluride should be ashamed to be associated with this terrible organization.

    Vivid Vacation Rentals - vacation_rentals - Updated June 2026

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