I had a problem with my phone and the wonderful Shania was able to fix it in seconds, without…read morecharge. It's not the first, second, third or fourth time I have had Sunshine help me and they are always great, I cannot recommend them enough. So thanks to Georgia, Carlos, Shania and the rest of the team, much appreciated! Brian

Service was speedy, did what they said they would do. Great value. From a happy Samsung Note 10…read moreowner.

Came here on a Saturday afternoon to inquire about getting a prepaid mobile dongle. It was a bit…read morebusy but I got help straight away. The guy was super friendly and helpful. He explained all the plans and prices and recommended the best option for me. Overall a great Vodafone store.

I've got my last two smart phones from these guys. Like most retail, the experience depends on…read moreexactly who you get to serve you. I've mostly had very positive experiences (though not all) - fast, efficient, friendly, knowledgeable. The only time that the service wasn't great I was in a hurry and had a trainee helping me... Argh! And the other staff weren't exactly very helpful towards the poor kid.

This store has plenty of competition as Optus, Vodafone and Allphones all have stores right next to…read morethis one in the World Square shopping centre. After deciding I needed a proper smartphone as my work Blackberry no longer cuts it - I was determined to sign up yesterday afternoon. Needless to say, I have signed up at this Telstra store. The same phone and plan was probably $10 cheaper at the competitors but having used Telstra mobile for the past decade and having no service issues - I was willing to pay for this reliability. I was tended to not long after entering the store by smiling staff as opposed to the Vodafone and Optus stores where I was left to browse phones and plans and had to get people's attention for service. So between the better customer service and carrier reputation - this store got my business this time.

It started with so much promise. The iPhone 4S online preorder seemed like such a win, but it…read morealmost ended in tears. I won't share the sordid tale, save to say it ended up with us walking into the Telstra Store on Pitt St to pick up an iPhone in person. The staff were quick to help and initially friendly, but then as the transaction progressed we seemed to lose there interest. Rather than talk us through the steps, there was more discussion amongst themselves about lunch breaks and if so-and-so's girlfriend was coming to pick him up. Not professional in the slightest.

Stupid me lost my trusty Telstra pre-paid SIM card. In fact, I had a little plastic baggy full of…read moreSIM cards from the world-over that I was actually quite proud of, but I must have left it on a plane or something b/c I can't find it anymore. Sad face. After crying for a few hours in fetal position, I manned up and went to the Telstra store around the corner from my hotel on Pitt St. The second I walked in, I was asked if I needed any help. After explaining my situation, they were happy to replace my SIM card right away AND give me back my old number AND make sure I still had all the credit from my old card. WOW. Stupid me again didn't know my old phone number... I had to call people and ask them for MY phone number... awkward. Anyways, Nilesh, the Telstra staff member who helped me was VERY patient and helpful throughout this whole embarrassing process. One of my colleagues WhatsApp'd me my number and Nilesh proceeded to get me setup and explain everything to me in detail on how to recharge my card with more data, etc. Someone give Nilesh a prize, he was a rockstar.

Great prices! Service works well in populated areas with many data plans to choose from.read more

Giving this place a 5 star not because the service was great, but because this place saved me and…read moremy boyfriend lots of money and lots of headaches. Planning a trip from the US to AUS was not easy. My first concern was, how would we keep in contact with our families back home and how would we know how to get around? Verizon Wireless (US phone provider) did not help that much. They offered $10/day for unlimited call, text and data. That wasn't bad if we were planning to stay for just a few days. But $10 times the number of days we would end up staying in Sydney, was going to be $100+ dollars. We weren't about to do that. Luckily, I searched on google for a list of phone service providers and Vodafone popped up. As we claimed our baggage at the airport and exited Customs, Vodafone's booth was right by the exit doors. We walked up to the counter, consulted with the representative and in less than 10 minutes we got our new Australian number. The process was quick and fairly easy. It was a little difficult adjusting to the language (thick Australian accent) but we were able to figure it out once they pin pointed to the different service options. Overall, we paid $30AUS for 12GB with infinite call/txt. What we forgot to include was international calls to the US. But we still were able to use FaceTime and text our families back home. If you're wondering if 12GB is enough. So far it has been. We've been in Sydney for 2 weeks and we've used our phones daily to get around (GPS) and to upload pictures on social media. They give you a little pin too help you remove your SIM card once you get back to the US.

Opened barely a few months ago, right best to the st.george Bank. This Telstra store have quite a…read morefew testing units that actually works, which is a relief, I love trying out new phones before buying. And I must say, the service there is actually okay by most Australian retail standards, of course, they sometimes do pepper you with help offers, but I can forgive them for not ignoring me. As I mentioned, this store is brand new, so if you live in the area and you want a fast 4g smartphone, be sure to drop by to see you choices!