I looked up VAG on this site - and found that the only review shown actually had nothing to with the garage it should have reviewed. It was some weird nonsense abouit Volkswagen UK. I, on the other hand, have been a customer of Roy Miller and his company for decades. He is excellent. Good value for money, always willing to go the extra mile. read more

VW UK VW UK, Here is the catalogue of actions of the after service department, recovery picked up Amarok V6 and delivered same to Dundee workshop on Dundee Kingsway. Garage, (Clark Commercial, part of John Clark), explain two weeks before it can be looked at, and as a runaround they may be able to furnish me with a limited to 60mph commercial panel van. After a week they called to say fuel filter inspected , and changed but Amarok not running perfectly, so may require LP (primary fuel pump change), also this may get expensive, as parts are not in UK but come from Germany. Now find out HP (secondary fuel pump required). They asked me to contact my insurance company. When I explain insurance company involved, service explain, maybe injectors are required also. Alarm bells start to ring, told there was some water in fuel filter. Called insurance assessor who said they would look into work required, but the norm is to go with the fitters findings, note fitters not mechanics. Six weeks, yes, six weeks later told, fuel tank flushed, fuel filter replaced, all pipework replaced, fuel sender unit replaced, yes replaced fuel sender unit, both LP and HP fuel pumps, all six injectors replaced and engine management set up to new items, alas, still not running well, so complete fuel rail changed out. Finnally get Amarok V6 back, guess what, fuel gauge not working, reading less than quarter, called service department told maybe a wire off, (would gauge not read full or empty then?). Service department could not book in till later, due to me being reduced to a van limited to 60 mph for a prolonged period, catch up with distant clients comes first. While up north, oil warning light comes on, different garage disscovers really low oil level, not topped up in Clarks after engine strip. Next day coolant light flickers all day, again another garage discover coolant level low. Eventually book into garage to get fuel gauge repaired, asked why fuel sender unit replaced when vehicle had stopped dead, VW fitter told me an O ring had failed in the fuel rail, letting HP fuel returning directly back to tank, engine unable to run, (reason I broke down). At same time shown a bucket with diesel in it, this was pointed out to be from my fuel filter, I pointed out to the head fitter, there was a fly and debris in the bucket, told it got there while sample was on shelf. I then explained to Head Fitter, the filter had completed its job to filter out water/debris. Now independant advisor explained, filter should have been sealed in two containers, one for me one for garage, this was not done, so sample could be contaminated on shelf, explains the fly/debris. Question for Volkswagen was, if lubrication oil filter had water/debris in it would they change out pistons, crankshaft, camshaft, vales and oil pump?as this seems to be VW course of action. VW vehicles in third world countries, Africa and so on would face fuel not as clean as ours, so VW's are not fit for purpose if driven anywhere? Cost of repairs, thousands of pounds, and months without car as 'O' ring had failed. Asked VW to look into this, they have returned feedback, their engineers recommend change everything, so hard luck. This review may help others to not fall into same trap as me, VW have no real WARRANTY package, would I buy another, no way, lost confidence in both Amarok, VW and John Clark Motor group/Clark Commercials. read more