It was a pleasure working with Sophia on the purchase of our vehicle. It was a breath of fresh air seeing a young person working hard and have a great personality and passion for the future. This young person will go a long ways. The Kenyon's read more

CAR BURSTED INTO FLAMES after they worked on the fuel system and refused to make it right. CAR TOTALED. read more

Volvo Cars Tucson - AFTERMATH - Auto Repair Near Me - Tucson, Arizona

This updated review is for Service Dept: According to plan, brought my 2017 Volvo in to try out service dept, to see if I should use dealership or another garage. A nice thing about booking online is that you can see some estimates based on mileage, which turned out to be accurate. Scheduling was easy and they do offer complementary Lyft rides to/from work and snacks in their waiting area. Scott was my service person and was very pleasant, he told me about the process and confirmed my needs, then arranged for my ride to work. I brought in way early, so I could get to work which was not an issue. I later received a video walk through and photos with suggested service items, which included pricing. It was very detailed, and nothing seemed out of price from standard service fees. When I returned, again complimentary Lyft, they had all my paperwork ready to go. Unfortunately, on my part, I forgot to give a coupon in advance, so Scott had to redo the paperwork, but with no negative reaction and was very customer oriented. Free coupon for a car wash and I was done. No credit card fees. While I felt sales side was average, the service side was much better. I will be back for next service. read more

Volvo Cars Tucson - Service Department - Auto Repair Near Me - Tucson, Arizona

I'll state the facts here. Took my Volvo in for seat belt tensioner issue. Was told that a seat belt tensioner assembly was needed and that I needed to pay for the part up front at a cost of $952. It was a special order. Months went by with not a call that part was in. During this time the warning went away and has been gone for many months. So was the part really bad or just a loose electrical connection. Went to service department after finding out part was in and inquired if I could return it. I expected I'd be paying a restocking fee. I was told part was not returnable as it was a seat belt assembly. The part is sealed in original box. So, in my opinion I have to eat the cost of a part that was not needed. Did the service department do due diligence in confirming the part was really needed? Don't think I'll be doing any further business with Volvo of Tucson. read more

Have bought two cars from this Volvo dealership. Always treated with respect and listened to. And the service department has been so efficient and also great listeners. Would not buy from any other dealership. AND have only driven a Volvo since 1975!!!!! read more

There was confusion with trying to make the deal. But everything worked out great. They more than went the extra mile to make sure I was happy! read more

Ricardo Claure (sales) and Ammar Jafferi (finance) handled my transaction on my 2022 XC40. The transaction was smooth, not high pressure, and no up selling. Due to the microchip shortage there was another customer looking at the same Car I was negotiating on. It was literally the only XC40 on the lot. Instead of trying to use that as a tactic to sell me they actually assured me that it was nonissue and I was first in line and therefore had priority if we were able to conclude the deal. We negotiated the terms, Business as usual, without any pressure included on a price that was fair. They gave on their car and I gave on my trade which ultimately ended up in a decent deal given the climate of vehicle shortages. Ricardo was a wonderful sales advisor and I would recommend him to anyone. Ammar didn't try to upsell me. Or add anything to the deal. He was straightforward and honest. Which is exactly what I look for in a finance manager. They make a great teathat you should consider connecting with if you're in the market for a new Volvo! read more

Volvo Cars Tucson - 2022 XC40 courtesy of Tucson Volvo - Auto Repair Near Me - Tucson, Arizona

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To begin with, I was charged more than I was originally quoted, which is both disappointing and concerning. Additionally, when I arrived for my scheduled appointment, the service provider was not prepared for my visit. I had specifically made an appointment and requested a loaner vehicle in advance. Despite this, I was not provided with one. This is not an isolated incident -- the same exact issue occurred during my last two service visits. Each time, I was left without a loner, forcing me to either sit and wait for extended periods or pay out of pocket for ride share services just to meet my obligations. A simple phone call informing me that a loaner would not be available could have saved me hours of inconvenience, frustration, and even lost wages. The lack of basic communication is unacceptable. This entire experience has left me discouraged, frustrated, and frankly angry. My trust in Volvo's service department has been significantly diminished. After years of loyalty -- having purchased the vehicle in 2017 and consistently bringing it to Volvo for service -- I now feel compelled to seek another mechanic to complete the recommended work, as I am no longer confident in the level of service being provided. read more

Just a phenomenal experience all around buying my Volvo at this location. Marland was very personable and attentive with each of my visits. I came by four or five times over the course of a few days and asked several questions as well as test drove the car. He never seemed put out by the fact that I was looking at one of the less expensive models and nor was I a quick buyer. The store manager, the finance officer, the service advisor, and just everybody has been warm and personable with each encounter. There is an odd mark on the front passenger window, and I showed it to them when I noticed it after the sale, and they have promised to make it right. I just can't emphasize enough how great everybody has been and how easy they have made this process for me. read more

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I had a Peter as my sales person. He was wonderful. From the moment he answered my call to the weeks after my purchase! This was the 2nd car I purchased from Volvo of Tucson. Both experiences were great. Thanks Peter you dealt graciously with all of my requests and requirements for a new car!! Carolyn R. read more

About a month ago, I brought my car in because the plastic piece holding the wiring harness under my passenger seat had broken. This caused the wires to hang too low, and eventually, they got crushed when the seat moved. I hadn't realized what had happened at first until a short circuit occurred and a master fuse had blown. I temporarily used duct tape to hold the wires up to prevent more damage until I could get it looked at. When I dropped the car off, I was under the impression they would just inspect the issue and give me a quote. Instead, they went ahead and did the work without clearly communicating or getting my approval. I was charged $150 and I assumed the job had been fully taken care of. Recently, I looked under the seat again and saw that the same duct tape I had put there was still holding the wires up. They never actually fixed the original issue. The broken piece was never replaced, and they didn't even re-secure the wiring properly. They also didn't put the fuse box cover back on after the work. So not only was the issue unresolved, but the car was returned to me incomplete. To make matters worse, the person I was interacting with at the dealership was extremely dismissive. He made me feel like the damage was somehow my fault, even after I explained the situation multiple times. It felt like he wasn't taking me seriously, likely because I'm a college student. Whether this was a miscommunication or a lack of care, I left feeling like I had paid for a repair that wasn't completed, and like my concerns weren't taken seriously at all. I expected a much higher level of professionalism from the dealership. Would not recommend based on this experience. read more

Volvo Cars Tucson - Duct tape holding up my wiring harness. - Auto Repair Near Me - Tucson, Arizona

Just got an amazing EX 30, full electric, and love it! All the people at Volvo Of Tucson we're helpful, knowledgeable, and professional. read more

Some feedback. The dealership did not communicate that it was only interested in my vehicle if it was a trade in. I drove 30 minutes expecting an appraisal and instead was told that the dealership wasn't interested if I was just selling. I used Kelly Blue Book's instant cash offer feature, which the dealership contacted me saying they wanted to buy the car. They sent me multiple emails and even made phone calls. That is terrible customer service. The Honda dealership across the street was awesome and bought my car. Go there instead. read more

Our experience was first class. Everyone was friendly and welcoming. Tyrone was very accommodating and helpful. Marland was a rockstar setting up the computer in our new EX 30. We love our car and this dealership. read more

Aubrianna was so incredibly helpful and had amazing service. Went above and beyond for us helped us with an amazing deal and took time to show us features all while having amazing customer service. By far the best sales person i've had during this car buying experience at other dealers. Every team member we interacted with was amazing, would definitely recommend this dealership to anyone as well as will be returning for future business. Amazing dealership and amazing team!! read more

I rarely write reviews (positive or negative) but I had such a great experience with this dealership, a welcome contrast to my previous experiences. From my first contact with Tyrone to the finished paperwork with Zane, the friendly exchanges with Jarred and the warm welcomes from Myda, I was treated well and felt at ease. Chad was great to work with. He was patient, listened to what I was looking for, and never tried to suggest anything that didn't fit my preferences or my budget. The preowned car that i bought came with a Carfax report as well as the dealership's own inspection report==no surprises here! This is a classy place-the showroom, the waiting room and, most importantly, the attitudes and efficiency of the people that work there. So glad I dropped in! read more

This team at Volvo is amazing!...From Jarred-Tyrone and all the managers, staff and finance staff ! Just an amazing experience in getting me out of one car and into one I really enjoy...Ty so much! Highly recommended! read more

I had a great experience with Chad (salesman). He made us feel welcomed and valued as a customer. I would definitely do business here again.

After reviews of the Volvo dealership, sure glad I didn't purchase my vehicle there, but did purchase a Volve at another dealership. After the purchase I decided to inquire about adding a hitch from the Volvo dealership and three times I left a message (too busy to answer) inquiring about the installation and cost. No call back at all. Piss poor service. read more

This is a follow-up to the original review I posted on the night of January 31st, 2025--the evening I purchased my Volvo XC60. That review was written under pressure and does not reflect my true experience. As a loyal Volvo owner, I never imagined saying this, but I will never step foot in this dealership again. From the start, the experience has been unprofessional and, at times, incredibly disrespectful. About a month after purchasing the vehicle, I was contacted by the finance department demanding that I return to re-sign paperwork. I was told that if I didn't, my interest rate would increase by 1.80%. This is a classic example of "yo-yo financing," which I had already been warned about by another reputable Volvo dealership in Phoenix--specifically in regard to this location. When I expressed my concerns and ultimately stated that I would not be coming back to sign at a higher rate--and would rather return the car--I was met with complete silence. The finance department (specifically a representative named Thad) stopped communicating entirely. For two weeks, I reached out via calls and texts, trying to understand what was happening with my vehicle, to no response. Out of frustration and confusion, I eventually contacted Volvo Financial Services myself--thankfully, just in time to make my first payment. Had I not made that call, I would've missed it due to the lack of communication. When the dealership finally responded, I was guilt-tripped over the $1,800 the dealership supposedly had to absorb due to their own financing error. This was not only unprofessional but manipulative, considering the situation was created by their oversight. Another major issue involved the registration. I traded in a vehicle, and without my knowledge or consent, the refund from my old registration was applied to the new Volvo. I only discovered this because I proactively called the DMV. Had I not done so, I would have been out nearly $400. Getting that money back was another frustrating ordeal that could've been easily avoided with honest communication. As if all this wasn't enough, I was promised ceramic coating on the vehicle at the time of purchase--something I have yet to receive. At this point, I've chosen to let it go, as the entire process has already been mentally and emotionally exhausting. Lastly, after just two and a half months of owning this vehicle, I was informed by Discount Tire that the tires already need to be replaced. I had raised concerns about this on the night of purchase, given the car was two years old and the tires had never been changed. Despite the low mileage, the condition of the tires clearly wasn't addressed. The way I've been treated--dismissed, misled, and manipulated--has left me extremely uncomfortable and distrustful of this dealership. Moving forward, I will service my vehicle at Volvo Cars Scottsdale, where I previously had only outstanding experiences, including receiving a complimentary battery replacement due to a defect. That's the level of care and professionalism I expect from a Volvo dealership. To anyone considering purchasing or servicing a vehicle here: I strongly recommend looking elsewhere. I wouldn't wish my experience on anyone. read more

Very unprofessional management. Sales manager Seth pressured me while purchasing the car, and I should have walked away at this point. He also kept helping other customers instead of finishing the transaction with me. I waited more than 5 hours to purchase the car when he knew the day/time I was coming in to complete the transaction after putting down a deposit the previous day. Then the car I purchased had a issue in the few weeks after buying. Sales manager Jared was rude and refused to keep me updated. He also lied when I asked to speak to the GM. GM Nick refused to call me back and address the issue. Overall incompetent staff. I would steer clear of this place!! read more

Car dealers, you either love them of hate them. I had to use their service dept for a new car issue and everything went smoothly. That is probably because Volvo is a limited production car so the service people are not swamped with customers like other dealers with lines going out in the street. There is usually not a long line here which helps. In any case I had no issues, got a loaned car, and vehicle back next day. read more

While I tried everything I could to avoid this, I was no successful when talking with the sales rep who sold me the vehicle, or members of management who refused to hear what's going on. Bottom line is I was lied to from the start when purchasing this Jeep out of state. I was told the tires weren't the originals from 2021, that was a lie. They were the originals and they were all unevenly worn and never rotated. I found this out when I drove the vehicle for the first time after it was delivered to me and damn near crashed due to insane death wobble. I immediately brought it in to a tire shop for balancing and they were all way off on weights. Once that was complete I drove it again only to find out it didn't solve the issue. The issue is this suspension parts are worn out on this Jeep. If it were "thoroughly checked out" by their award winning service department...they would see right away that it is need of many parts replaced. The bottom line is it was not properly checked out, they didn't do what they said they would do, they lied about the condition it was in and they gave me an unsafe vehicle to drive. I have plenty of videos and evidence to share and plan to do so. This dealership should be ashamed of their deceptive practices. I tried contacting the sales person Chad, who text me letting me know it didn't do that for him (which means nothing) but he did nothing with the information and then I left a message for the GM to call me which never happened. They don't care. Enjoy the video! I have many read more

Alright, you know the deal with dealerships, it's going to be a few hour event to get the deal done whether the place is good or crap. In Volvo's case, it was a very pleasant experience, especially after almost buying a different luxury vehicle, at a different dealership. We had a fully loaded VW Atlas and was very happy with that but man the '23 XC-90's are just amazing to drive. So, to the experience. Ricardo (sales), Marland (mgr?), and Ammar (finance) we're an absolute pleasure to work with. No blowing smoke, no time wasted, just taking care of our requirements in a vehicle and making the deal work for us. After totaling our favorite car a month ago and visiting many dealerships, I was just tired of the same BS. Seemed like everyone was okay with us settling and in the case of the xc90, we did not. Thanks again to Ricardo, Marland, and Ammar!! read more

Volvo Cars Tucson - New xc90 '23 - Auto Repair Near Me - Tucson, Arizona

Sadly, I did not buy a card from them as I really wanted to and the staff was really nice to go out of the way to let me test drive more than one car. But I had done my research prior online, which said that the car I wanted would be roughly $410 per month before taxes and fees. As usual with the cars that I've looked at the taxes and fees usually add $80-$100 but for some reason showed me a monthly payment of roughly $1200 a month for a two year lease on a $50-$60,000 car. Meanwhile, I can go get a $100,000 car for $300 less per month. Please do your research diligently before walking in there. I would've given this place one star if they weren't nice and took their time. read more

Jorge sold me my new Volvo in July 2023 and he is honestly the best salesman I'd ever met. He is genuine, sincere, caring, and honest. He was also patient; we had a lot of questions and he answered them. He helped me set up the CarPlay stuff once I bought it. He continues to answer my questions to this day. Ammar did the financing and he did an amazing job explaining everything and answering all of our questions too. He is an expert. read more

Volvo Cars Tucson - Volvo S60 T5 - Auto Repair Near Me - Tucson, Arizona

We went in to look at their used lot and within 4 hours drove off in our purchase. James was our sales consultant. Highly recommended visiting Volvo of Tucson and James if you're in the market for any purchase. Very friendly, professional staff and not pushy. Had a very pleasant experience. read more

Volvo Cars Tucson - Purchased a 2021 VW Passat - Auto Repair Near Me - Tucson, Arizona

We bought a used but in excellent condition Volvo XC90 from James. We bought the extended warranty for peace of mind but it wasn't disclosed to us that the deductible was $500 which is not common. That's really been only "snag" and it was rectified. Chris in service is also a pleasure to work with. We love the SUV and also have had a pretty stellar experience with dealership. 10/10 recommend. read more

Car salesman , James , was professional, knowledgeable and kind. He seamlessly pulled together the whole car buying process . No pressure -just facts and his years of experience- to help with every part. read more

As we approached Tucson a few weeks ago from the Ohio our brakes started to fail. Since it was Friday afternoon, I called them immediately. They suggested bringing the car in on Monday and leaving it for a few days and they would work it into their already packed service schedule. I dropped the car off on Monday morning and by that afternoon they called to say they found the problem and it would be covered under warranty. They promised the car would be done by Tuesday afternoon, and it was ready at 1 PM. They also did a thorough safety check and tire rotation (my cost). I could not have been happier, nor more appreciative, of their concern, responsiveness, and professionalism. Scott was a great representative if Volvo and a great communicator. Thank you so much Volvo Tucson!! read more

My wife and I had a wonderful experience purchasing our new SUV. We wanted to send a special Thanks to Peter for GOING THE EXTRA MILE!

Good afternoon, This is a text message I received from a sales associate at Volvo Tucson, I have purchased two vehicles regardless I am shocked at what this gentleman texted my wife. Just a little background of the story we purchased a V90 Type R wagon love the car as well purchase an extended warranty. We had a problem and service gave us a loaner which we pay for in or warranty. The service had taken 5 or six days sales person texts my wife this and mind you they gave Ilya or car back on under a quarter tank it was dropped off full and we gave them the loaner back full which was given to us on a quarter tank. He is the text from James at Volvo of Tucson. "Good morning, I just wanted you to know I lost my sale on the car we loaned you because of the condition you returned it in. We will need to professionally detail it again due to the absolutely trashed condition you left it in . I was shocked and so was my customer who was waiting for it's arrival. I guess this is not the first time you have returned a car in this condition. It's just hard to believe somebody would treat a premium luxury vehicle like that that was loaned to them at no charge. We will most likely need to make other arrangements next time for a vehicle." read more

Volvo Cars Tucson - Auto Repair Near Me - Tucson, Arizona

My husband contacted the dealership and went in-person on 6/19/20 and was paired with Marty Garcia. He was always treated respectfully and kindly. The used van we were interested in was listed at $11,994 but it was not ready for sale yet. We waited two weeks as they prepared it for sale. On 7/10/20 my husband was finally able to check the van out and take it to our mechanic. We decided to buy the vehicle. Marty gave my husband the papers to sign and he signed them. We were paying in cash (debit) and my husband was on hold with the bank to raise the limit on our debit card to make the transaction. AFTER signing the sale contract papers for $11,994, waiting two weeks, spending the entire day getting the used van checked out by our mechanic, and while he's on hold with the bank to increase our debit limit to pay for the van, Marty brings my husband a new piece of paper saying the dealership has decided to increase the price of the vehicle to $14,999. Despite all of our communication of the price being $11,994, the public ads with the van at that price, AND the signed purchase contract, if we want to buy it they will only sell it to us for $17,000 out the door. My husband politely declined. I feel that this last-minute, arbitrary price change was very disrespectful to our time and my husband's intelligence. The dealership confirmed with us multiple times the sale price of the vehicle and we even had a signed contract. Although the dealership wouldn't let my husband leave with the signed purchase contract, I'm including a screenshot of an email from the dealer confirming the price to my husband. This is a bad way to do business. read more

Volvo Cars Tucson - Screenshot of email with my husband and the dealership confirming pricing and particulars of the vehicle. - Auto Repair Near Me - Tucson, Arizona

Made a "VIP" appointment by text and after a 45 minute drive, I arrived to find that the salesman was busy and couldn't be bothered to see me and that the car I was interested in had sold and he couldn't be bothered to have texted me before I made the 45 minute drive. Lousy customer service, waste of time and gas. If I see a car listed on their site again I won't even bother inquiring. read more

Both the Sales and service team are awesome! Everything went smooth and as fast as it could have.

Update: I was offered $1200 to delete this review, but not $1800 to fix my car and make me a happy customer. I proceeded to win in small claims court against this dealership. Avoid this dealership at all costs. They do not care about their customers, their customer's cars, or potential new customers. I had an incident at this dealership I will cover later, but even prior to this incident, each time I walked into the dealership I wasn't greeted with a smile or any sense of friendliness. One time I went in my Volvo to test drive an XC40 and the salesman seemed burdened to let me drive it. He made sure the test drive was as short as possible and didn't speak to me the entire time. After the test drive, he didn't offer any more information about the car or offer to have me drive other cars. Last time I took my car for service, the aftermarket suspension failed causing the front of my car to sit on the ground. It was obviously not drivable, but they drove it anyway, scraping the ground and bending both fenders with the tires. That's just pure negligence in my opinion, no one thought to call me and let me know what happened and ask for my input on how to proceed. I requested compensation for the damage and the Service Manager, Paul and General Manager, Rick were not helpful or understanding in any way. Eventually, Rick told me to get a repair estimate and go from there. The shop they suggested took months to get me an estimate and I ended up having to go elsewhere. Finally I get an estimate of $1800 and Rick offers me $500. This repair would obviously be more than $500, so why give me the run around for months instead of just offering that in the first place? At this point, I'm way more upset with how I've been treated by the management of this dealership than I am about the damage itself. I have pursued legal action. I will not be returning to Volvo Cars Tucson and I cannot recommend anyone else visit this dealership. I expected a luxury car dealership to be better than a run of the mill sketchy used car place. Take your business elsewhere, Volvo Cars Gilbert has been fantastic so far. A night and day difference. read more

My experience at Volvo. Recently I was looking for a certain make/model automobile. Using Edmunds I found what I was looking for this location. I always use KBB and vehicle condition to determine valuation and what I am willing to offer. In my opinion the dealer valuation was high based on KBB and vehicle condition. I made my offer and after negotiating were we unable to come to an agreement and I walked away, that's business. No harm no foul. I do take issue with vehicle's readiness to be sold. During the negotiations in spite of what was listed the vehicle had not received its dealer inspection and needed some additional work to be done that would have taken 10 days. I would advise anyone in that situation to walk away. It's far to easy to come up with issues that could potentially add additional costs once you're hooked in. I'm not saying that this location would engage in such behavior, I'm advising that without assurances in writing it's more prudent to walk away. Having said that and more importantly I was welcomed and treated well by my salesman James and Sami the manager. Based on the totality of events I consider this an one-off and wouldn't hesitate to return to this location for my vehicle needs. P.S. I was able to locate and purchase the vehicle I was looking for at another dealership. It pays to look around and always have choices. read more

We purchased two used vehicles here in early August 2022 and they treated us like family! Both vehicles received a comprehensive inspection, both received new set of quality tires, one received a new windshield and battery. Great communication, excellent pricing. and quick service from initial paperwork to final delivery. Hands down the best experience at a dealership! HIGHLY RECOMMEND! read more

Very UNIMPRESSED with Volvo Cars Tucson. They are one of two dealers listed here in Tucson when you get an online Kelley Blue Book (KBB) quote to sell your vehicle. I did not sell my car to them, as it was an uncomfortable and disconcerting process. They seem stuck in the "days-gone-by", antiquated car dealer methods and practices. I brought my car and my offer in, and after he drove my car and inspected it, Jimmy took me to a back, windowless room to "negotiate". Really? And then he offered me $1,000 LESS than the KBB online instant cash offer. We played the old game where he went back and forth to-I'm not sure who or where-and we agreed on a price that was still $500 less than the KBB offer online. My bad, but I wanted to sell my car. The clincher was he wanted me to sign all the paperwork, take my car and then...he told me I'd have to wait 10 days to get my check? What the heck?? Needless to say, I did not feel comfortable doing that. It felt like an "old school vintage" bad car dealership nightmare. I'd advise you to ask a lot of questions, have your eyes wide open and be very wary if you set foot in the Volvo Cars dealership. P. S. The day or so after that, I went to the other KBB dealership and it was a study in contrasts. Less than 30 minutes, car was inspected, there was no haggling and I walked out with a check for the full KBB online quote. (It was Cactus Auto...go there if you want to be treated well!) read more

Good service, fixed my car, it took a while but through no fault of their own. My only concern was that NO ONE in the Volvo office wore masks. No one. read more