I purchase several items from this place and wanted to take advantage of the tax free shopping they…read moreoffer. However, they did not provide me with the original receipt as required to get the tax refund. I had my tax refund reversed. I contacted the store hoping to quickly get the issue resolved. I told them I needed the original receipt per Austrian rules and they refused to provide it so I did not get the refund promised. This was the only store out of several other where the incorrect receipt was provided. Also, when I made my purchase they automatically converted the money to USD at 3.5% fee without asking me and my bank card would have done it without a charge. Other places I shopped at had provided me an option. Given the lack of support I received I would not recommend this place.

We were looking for a new bag. We purchased too much on our trip to Austria and needed another bag…read moreto bring everything home. We visited three other luggage stores while walking around old town and new town. We found Lederhaus to have the best selection of both hard case and wheely duffle bags. They also had a large selection of leather bags. I saw a work shop on the second floor, so it seems they make their own bags. The pricing was the same as the other shops.

I was really excited to shop at the Longchamp store in Salzburg because I had been looking for a…read morespecific bag. Unfortunately, my experience was disappointing. The short-haired blonde woman with glasses working around 3:00 PM today was unfriendly and made me feel unwelcome from the moment I walked in. I felt like I was being followed around the store, and she seemed visibly annoyed anytime I touched or looked at a bag. Every question I asked was met with attitude instead of helpful customer service. Several times when I showed interest in a bag, she abruptly pointed out that it was leather and not canvas, even though I understood the difference. When I accidentally unbuttoned a display bag while trying to find the style I wanted and asked a question about it, she responded in a way that made me feel like I had done something wrong. I was dressed nicely and wearing a higher end luxury bag and ready to spend some $$! I was really thrown off but her attitude. The most disappointing part came after I finally found a bag I absolutely LOVED. She took it to the back to package it, and when she brought it out, she never mentioned that there was a noticeable stain on the front of the brand-new bag. I always inspect my purchases before leaving the store, and when I noticed it, I asked if another one was available. She curtly told me it was the only one. When I asked why no one had mentioned the stain before attempting to sell it to me at full price, she simply shrugged. No apology and made me feel like I was dumb for inspecting it and deciding it to buy it. I understand that defects can happen, but customers should be informed before being asked to pay nearly $400 for a new handbag. I chose not to purchase the stained bag, and I left disappointed... not because of the product itself, but because of the lack of transparency and the poor customer service throughout the entire visit. No worries though, Prada saved the day :)