Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

Felicia is an outstanding professional. She is very understanding and accepting. She is very…read moreeffective in her work, and smart in figuring out why and how. Felicia helped me rid of things I was holding on for years, only because I just cannot decide what to do. She also cleaned up the area we were working on. Mist important thing is that I did not feel being judged. Felicia came ready to do what ever needed and she delivered with excelence.​

Felicia is a godsend when you need to do anything from a major clean out/reorganization of an…read moreentire house or just a tweak to your living space to make your day-to-day life easier and more enjoyable. She's a delight to work with and she is nothing short of brilliant in finding affordable, workable solutions for large and small problems.

Beverly has changed our entire upstairs into a private space with the blinds she helped me choose…read more Very simple process of a home visit with a catalogue of options to touch and feel. Within three weeks the windows went from unfinished to being exactly as I wanted for years.

Very happy with my experience. I brought a 7 year old Hunter Douglas Applause honeycomb blind in…read morefor a tune up/repair. The (expensive) blind works like the day it was installed. The staff are very friendly and helpful. I appreciate the tips to extend the life of my blinds and save me the cost of replacement too soon. I would recommend this business without hesitation.

We wanted help in choosing a wall color for our home. During our first consultation with Julie, my…read morewife Jeannette showed her our home and discussed preferences. Julie returned a week later with color suggestions and samples. She hung the samples on various walls. Within an hour Jeannette chose three contenders for consideration. Julie did a great job in helping us in the process. We highly recommend her for helping you with any interior redesign or color consultation needs.

From the owner: We offer Interior Design services and packages throughout Sutton and the surrounding towns. This…read moredesign experience is an exciting journey that provides you with a professionally designed space for your entire home. Services: ~Interior Redesign ~Color Consultation ~Shopping Services ~Interior Painting ~Wallpaper Removal ~Furniture Placement ~Commercial & Residential Maybe you are in the process of remodeling and need assistance in choosing tile, flooring, carpet, lighting fixtures or anything that will be adding to the beauty of your home. I can help! Call me, and let's get started! 508-523-1209

Lina was referred to me by a friend. She asked for 2500 dollars for the design of a bedroom and a…read moreliving room. Because she is a friend of a friend I gave her the money. Lina did not explain what this money was exactly for nor she provided me with a contract to explain what will happen. I provided Lina with the name of the furniture store she I want to purchase from. Lina provided me with extremely poor quality designs that I did not like and the name of other furniture stores that she is affiliated with. I did not like the designs and I asked Lina to be compensated for her time and give me the rest of the money. Lina refused to give me any money. She basically stole my money. Had she provided me with a contract and explained to me what this money is for, I would have never given her the money. Of coarse it is my mistake to pay someone without exactly knowing what I am paying for but did not expect that she is a thief and would accept money for which she did not do any work for!!! Never ever would I recommend her service to anyone. Be careful she is a scam!!

From the owner: Residential & Coomercial Interior Design Space planning…read moreInterior decorating

Michele helped us with a sunroom edition with a music studio underneath and complete basement…read morerenovation including new bathroom. Continue to love the design years later. Very nice people to work with.