The Airport is very easy to access with ample 2 hour free, and extended parking. Modern, Clean, Pristine Restrooms, and with the latest TSA equipment. Its not a large footprint, but ample enough so one will not feel crowded. As of this post there are 3 commercial flights between Waco and Dallas that cover a distance of 90 miles, and 50 minutes via American Eagle. The flights tend to be booked as American Eagle are normally staffed / managed by 3rd parties. Because of various reasons the outsourcing of these flights can result in delays. I some times question if it's easier to drive or fly between Dallas and Waco, or potentially fly into Austin. But if flying it's an easy commute flight if the connections make sense. I have flown into Waco several times and have never had a bad experience at this facility. read more

Waco Regional Airport - ACT - Inside - Airports Near Me - Waco, Texas

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This airport was so small, only one terminal. The only complaint was there was only one person who was checking the TSA line and the regular line and she was so slow checking people in. Friendly service, very clean. read more

Staff was amazing and kind. My 94 yr old Granmda picked me up last week and lost her glasses and when we came back they had them saved for her. This is the cutest aiport. Small quaint clean and friendly read more

Waco Regional Airport - ACT - Airport - Airports Near Me - Waco, Texas

The antithesis of DFW, ACT is a tiny regional airport that manages maybe three commercial flights per day. It offers no amenities - expected given its size - but the few folks working here are friendly. That said, TSA certainly took its time opening the security line for our outgoing flight, which made clearing security longer and less efficient than it could have been. read more

When attempting to check in; there was no representative available at the desk (arrived 48 minutes early) and no one offered help at all. Finally, approached the gate attendant who checked the virtual boarding pass; however, the bag did not fit through the x-ray machine so a manual check was started. Now, every single item checked and every single clothing item patted down and unfolded to include my eight year old granddaughter's under clothing. Of course the flight was missed and there was no available remediation at all. Will never use this facility again...PERIOD! read more

Great little airport and so much better than have to fight dallas traffic if you fly American Airlines. I have never had an issue here. Security can be a little long right now because of covid protocols and only having one checkpoint but they get everyone through and you won't miss your flight. There is usually only one plane coming and going anyways. The other reviews are just grumpy travelers mad at TSA - leave them a review, not ACT. Also, just a note that it appears desk hours have changed to 8:30-5:30 because of covid, assuming this is different if there are flights. read more

The people at this airport are the absolute rudest. I received a notification that my flight was delayed an hour, so I arrived later than anticipated, only to find out that they moved the flight back to the original time. I rushed through security and made it to the gate to board when the TSA agent then charged me $30 for my carryon sized suitcase that was meant to be valeted. When I asked about it, she responded "this lady isn't getting on" to her colleague indicating I had no right to ask why. I pulled out a credit card and she said "oh, have you actually decided to pay?" I could not believe how rude she was or that she had the audacity to say that to me. Lady with long gray ponytail and glasses... if you see her BEWARE AND KEEP YOUR DISTANCE because she's definitely a biter. read more

What a hidden gem to for the Waco community. Honestly, I think it is a little under utilized by the city and the college community. We went on a college visit to Baylor and flew out of the Waco Regional Airport. Honestly I think the tickets were an extra 50-75 dollars, which for the convenience of not having to drive to DFW and mess with the lines is a steal (it is about an hour 45 minute drive to DFW). Things that would be helpful to know if you are flying out of this airport. If you have the first morning flight (5 am American) there is not going to be anyone there until about 4:30. Not knowing what to expect the teenager and I got there at 4. The security officer did unlock the door but the counter did not open until about 4:30. There is nothing open at that time inside the airport for food and drink options other than a vending machine. The airport was small but clean and efficiently run. The same person who checked us in at the counter -swiped our tickets getting on the plane (teenager found this refreshingly humorous). You take your bag over to a room that TSA has to the side of the counter and TSA takes your bag from you. Very convenient airport to use and if our son ever decided to attend Baylor we would definitely use it as our first option. read more

If you must fly do not go through here. This is the armpit of airports. TSA here is a joke. They are bored, overweight, middle aged women with nothing to do to entertain themselves between flights so when travelers come through the get overly excited. I've never had TSA in any another other city, in the MULTITUDE of cities I've been to, go through my belongings with such time-wasting detail. "I need to go through your change" says the head TSA broad as she riffles through my change purse. And my bag with Tylenol and ibuprofen? How is that a threat? It was absurdity at its finest. They couldn't even unlock my suitcase, I had to leave the security line to go do it for them. Then, when I arrived to the city I was traveling to, my suitcase didn't arrive at the same time as me. The suitcase was probably delayed because the TSA gang was too busy sorting through my underwear. Oh, and my can of mace that I had packed somehow disappeared from my suitcase with no explanation. It is totally legal to travel with a can of mace in your suitcase and it met all the criteria for what is acceptable. Now it's just gone and I'm sure in the possession of one of the TSA buffoons. Nice going Waco. read more

Efficient airport! American Airline and TSA opened up the lines exactly 1.5 hours before departure, and we all got boarded on time. We actually landed in DFW early. American Airlines and TSA provided great customer service. read more

I have had the best of luck flying in and out of Waco on American Airlines! sure beats fighting traffic in Dallas! I found the staff very helpful and accommodating ! read more

Small airport so no need to arrive super early! I arrived an hour before my flight and had to sit around for 30th minutes until security opened. Nice break from the larger airport but limited flights. read more

SPOILER: THIS AIRPORT HAS THE WORST AMERICAN AIRLINES STAFF IN THE CONTINENTAL US. If you are considering traveling to Waco, then do NOT fly into this airport, especially if you are flying through American or one of its partners. The airport is grossly understaffed and the employees working there are extremely unhelpful. Having grown up in Waco and moved out of state, I am embarrassed for Waco to have any association with this dumpster fire. Today, my significant other and I arrived more than 40 minutes before our scheduled departure time without any checked bags. We were checked into our other flights and simply needed our boarding pass. When we spoke to the gate agents, they informed us that the desk was closed. We informed them that we simply needed to print our boarding pass and that we did not have any checked bags, and asked to speak to the manager. The manager came out and indicated that we would be able to print our boarding passes by utilizing the self service kiosk. He then went to the back. Accordingly, my significant other and I went to the self service kiosk. However, the kiosk required a card from one of the gate employees. When we pointed this out to the only American Airlines employee in the vicinity, he went to the back under the guise of going to find the manager and get the required card. However, he did not do that. Instead, the two employees and their manager went in the back office, closed the door, and refused to come help. In fact, when the TSA agent went and knocked on their door to try to get help for us, they still refused to come out. An unknown gentleman who observed this debacle at the airport indicated that these shenanigans are commonplace at this airport. Given how nonchalant the employees were when shirking their duties and doing everything to avoid helping us, I don't believe the gentleman was speaking in hyperbole. The American Airlines customer service associate that attempted to remediate the situation created by the incompetence of the staff at the airport indicated that it was likely due to them being understaffed. It seems unnecessary to even have to type that this airport should not be offering flights that it is not fully equipped to service with minimal effort. The fact that they were unable or unwilling to help in what was a very easy situation speaks volumes. As a business owner and professional, I am mortified by the prospect of people from outside of Waco dealing with this type of sheer incompetence and extremely poor customer service. Waco deserves far better than it is currently receiving. I will not spend another dollar patronizing this airport; if you value your time, your money, and customer service, then neither should you. UPDATE: The airport manager (Phil Garcia) confirmed that he was able to print the boarding passes but simply chose not to do so. Incompetence and poor customer service at its finest. read more

Here an hour before my flight (first one was cancelled because of weather) and security gate is closed. They only open it right before time to board... There's a little sandwich shop...restrooms..fairly well maintained...pretty much sums it up :) ...I appreciate not having to drive to DFW...shall see if it really saves me any hassle.... read more

Waco Regional Airport - ACT - The only counter...teehee... super friendly tho! - Airports Near Me - Waco, Texas

I'm waiting to leave Waco to fly to DFW to jump on another flight to Phoenix and then home!

Very clean and efficient airport - would be five stars but had all kinds of difficulty with the rental car place. It makes no sense that all four of the rental car agency is shut down before the airport does. We arrived at six in our agency closed at four on a Saturday which was again senseless to me. It took us over an hour to find a rental car Dash for a friendly local business was holding the keys - which of course we had no idea they were. I agree this seems to be an under utilized in hidden gem! My original review was for stars but I'm sorry I had to lower my rating after having a flight canceled for basically no reason out of ACT. A 6:35 PM flight connecting to Dallas was canceled at 9 o'clock in the morning, supposedly for bad weather. I was in Waco all day until 4 PM and there was a little bit of drizzle, not even thunderstorms. It seems to me this flight was probably canceled using the cover of bad weather because it was Mostly empty and they didn't want to spend the money even thoughI had purchased these tickets in advance, American Airlines did not want to honor their end of the bargain. I had to drive to DFW to catch my connecting flight, there was a tornado warning at 2:15 that day and Dallas still ran all of its flights. read more

I love small airports and Waco doesn't disappoint. Quick and easy rental car pick up/drop off. I'm used to renting with National but Hertz was just as accommodating for such a small airport. There is one ticket counter, which is American Airlines. Check your bag at the kiosk and they call your name. Going through security was a cake walk. No need to come early to fight the crowds! There are only three gates here so you know you won't have a selection of eateries. Don't think you can come early and grab a California roll, Starbucks or a gluten-free sandwich or anything. The little cafe is closed now (almost noon on Saturday) so plan ahead. I am so glad I didn't drive from Dallas. read more

Waco Regional Airport - ACT - That's about it! - Airports Near Me - Waco, Texas

Never got to go inside. Was stuck on the plane for two hours. They did not have a gate for us to get off and relax after multiple delays. I'm sure it's a nice airport and WAY better than Dallas. Never do Dallas unless you want delays or lost bags. Horrible. Wish we flew to Waco. read more

Quick small airport with friendly service all the way around. Got here an hour before my flight which was PLENTY of time. read more

Waco Regional Airport - ACT - Airports Near Me - Waco, Texas

This is a long over due review for this airport. While I appreciate such an airport to exist to support folks connecting to DFW at a faster arrival (versus driving) I'm highly disappointed at how my parents were treated. While going through security - my elderly father realized he had toiletries that he could not board with. In efforts to store his items back, he thought he could run into his car to store them and come back in a quick turn around. While he knows now this was a grand mistake (we've talked through this not to ever step out of line again) he was still treated with such rudeness and left feeling humiliated and belittled for his mistake. It cost them their flight but the whole "shutting the doors on them" and ignoring their pleas for help was just unnecessary. I was waiting on my parents in Hawaii (living there at the time). I'm calling and attempting to find anyone at their front desk to explain what happened. I received a hostile and defensive woman on the line and regardless of this mistake, customer service exists for a REASON. send your ppl to customer service training. Train your employees sympathy to your elderly travelers, families, etc... I will never fly my parents through this airport again! read more

Horrible. worst airport ever. Rude staff. AMERICAN air has subcontractors that absolutely suck. They are never at the desk. They don't staff enough people. My son has been been told to F off by one of their employees. Has arrived 45 min before fights and they are done at the counter so you miss the flight. This for an airport with one gate?? And one flight at a time? Seriously? We will go to love field and fly southwest. read more

I have flown out of there several times to Dallas and the staff is so helpful. Security does a great job at getting people in and out quickly and they give clear directions on what passengers are supposed to do. They are the main reason why I pay the extra money to fly out of Waco! The lady that was taking tickets at the gate was super bubbly and friendly! The food at the Aerodrome Cafe is very good and it's reasonably priced! read more

My son had an early flight 5:30 and we arrived right before 5 am. We tried to check in online and it said it was unavailable. We tried the kiosk and it said we were late. We were on time! There was no one at the counter. We asked the TSA to get them. They refused. My son missed his flight, I had to pay $226 extra to get him out at noon and he is arriving at his destination 6 hours later than normally scheduled. I found out later that they only employ one person for the early flights and that person has to run the counter and load the luggage. That is why no one was at the counter. I also found out later that the flight left 10 minutes earlier than scheduled. How can they do that when they see someone that is scheduled to be on the plane is not on it??! Waco Airport needs some restructuring or new management to make the early flights better. read more

The only perk is free short-term and long-term parking. Be warned that security will rough you up if you don't fit the stereotypical local, I've never experienced this type of treatment in other major airports. read more

Waco Regional Airport is pleasantly small and convenient. Ticket difference was only $70 dollars. It saved us 3-4 hours of drive time during morning traffic and a tank of gas(DFW). They do lack some services compared to the large airports but sanity and my time is worth so much more. Did notice some airline staff being a bit inattentive to customers. TSA agents were a bit complacent at that time. Only worry is the lack of frequent flights and timeliness. read more

My wife and I flew out of the Waco airport to Dallas to begin our vacation in Maui. We were really surprised by how helpful and courteous the counter and security staff were for our early morning check in. Our bags were overweight and the woman checking the baggage in was really great about helping us redistribute the weight and walking us through our options. We also found the security screeners to be very friendly and professional. I've checked in through DFW airport a number of times and so this was a very pleasant change from the usual hectic and rude baggage check and security check. Also the parking is easy and mostly free. Highly recommend this option as opposed to driving to Dallas or Austin to fly out. read more

As a retired government employee who had many opportunities to do business with the airport it was my experience that the facility has greatly improved and the staff demonstrates excellent customer service skills. The personnel are friendly and helpful. The AA staff and NSA officials were courteous. It was my experience that they did what they could to accommodate cancelled flights. The airport staff cannot be responsible for the airline equipment. Yes, I was frustrated by delayed and cancelled flights due to mechanical problems. However, those problems are the responsibility of the airline companies. The only negative thing I will say about the airport is the food service. It is too expensive. Though, I suppose all airport food is expensive. read more

The TSA screeners here are very rude, arrogant and unprofessional. No wifi available. No arrival/departure display in waiting area, no clear signs on where to go. And if you are in the military, you will be treated like a criminal here. Not sure where the hostility towards military comes from. It doesn't cost much more to fly DFW where they treat you right. read more

Totally nice and so convenient! It's like having your own private airport. It was very easy to grab a rental car and go. There are two gates. read more

My flight was supposed to take off Sat, Oct 1st at 12:47. Late boarding and once we got on the plane, there was an announcement about a disabled plane on the runway. A plane from one of the other airplane hangers. Said it would be 1 to 2 hours before they could get the plane off the runway so we unloaded. It was suggested that we rebook, they brought the valet bags back to the terminal and eventually the checked in luggage. Rebooking was slow because since they did not cancel the flight, we had to be manually be removed from the flight before rebooking could occur. Within the hour, they got a bus to drive to DFW airport, but think. It was already an hour into my 2 1/2 hour layover. It would take probably up to 2 hours to get to DFW, then you'd have to go through security again and then find your gate. I just rebooked for the next day but had to rebook at the counter as AA.com website rep wanted to charge me $200 to rebook. My question is why doesn't the airport have some sort of towing vehicle to quickly remove anything that disabled? The man standing behind me said this was the 5th tine this year that something like this has happened. read more