Washington Mutual has become Chase, which is great for those of us with J.P Morgan Chase accounts…read morefrom the East Coast who want to withdraw money without ATM fees. They are quite helpful at this location. Only one ATM outside, but I've never had to wait to use it so far.

If I could give zero stars I would. This bank has the rudest employees. I am a longtime Chase…read moremember and I simply went inside asking them if they could print out a banking form for me. They refused and told me to do it myself. I will never go there again. They are making me rethink being a Chase member.

Average service. Banked with them for years though and it's been the same at most branches. Guess…read morethat's just the US Bank brand. Opened my first account with them here. Parking lot in back. One ATM drive through where you can deposit checks and cash. Withdraw money from your accounts. Also a drive through teller if stopping inside isn't your style. Inside you have your home lone officer. Car loans and personal loans. A little area where the kids can sit and color or play with toys. Counter with about four tellers. Only ever see two open at once and that's during lunch. Generally one is counting change while the other helps process your transaction. Pretty stingy if you wanted to swoop some coin rolls. They'll take your deposited coins. But even as a member they are not completely friendly. Part of the small town vibe/college town unfortunately. Chase, Ameriwest, WSECU, and Bank of America are other options.

I've always said it " this is why I don't bank here" but it's true US Bank in Pullman has the worst…read morecustomer service I've ever seen! They are horrible, an rude about it. Their tellers need to take some customer service type courses, the customer is always right, right or at least is supposed to be, I thought your goal is to gain business not to push it away! Just wanted to say thanks for just about ruining my daughters 6th birthday! I will never ever bank with you!

I love my new bank. I like the decor. I like my customer service girls. They are always smiling,…read moregetting my account handled in no time flat. Big Shout out to you ladies. Paula L

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

New customers beware...when opening an account with WSECU, they will pull your credit report…read morethrough conducting a "hard inquiry" without telling you in advance. It will ding your credit score considerably... When I talked to the manager about it, she apologized. No way to take the dinged credit score back though. Most of financial institutions routinely conduct the background and credit check by doing "soft inquiries" but WSECU conducted a hard inquiry without getting my consent in advance. I just checked my credit report from all 3 consumer credit report companies, TransUnion, Equifax and Experion and, sure enough, there was the record of WSECU inquiring the financial analysis through the "hard inquiry"...It marked down my credit score by 5 points. I examined the credit history from all the other banks and credit unions that I have accounts with in the past but only WSECU left this horrible ding on my credit report.

First, I love credit unions, because you're not just another number on the ledger here. You're a…read morecustomer AND part of a cooperative community that helps each other. That being said, the people at this location are FANTASTIC. They have helped me with banking and legal issues repeatedly in the last year, and they support what I want to do with MY money. I have transferred all my "debt" to WSECU and will never use a big bank again. Ever.

Terrible customer service and inconsistent holds on cash and check deposits. The Moscow branch is…read moremuch better, I'll make the drive rather than deal with Pullman staff.

From the owner: P1FCU is a member-owned, not-for-profit financial cooperative. We have grown to now serve members…read morein 19 counties in Idaho, 8 counties in Oregon and the entire state of Washington. We were organized by a group of individuals with the desire to make lending more readily available for employees of Potlatch Forests, Inc. Over 80 years later we are staying true to our organizational values while servicing members in a tri-state region.

I just called the Pullman phone for US Bank to change my PO Box Number. What a nightmare. I got…read moreconnected to an Asian woman who, based on all the background noise, was in a call center. I could not understand her. What I did understand, she had to repeat over and over again as for some reason it wasn't getting into her mind. It took 15 minutes and 26 seconds to do a change from one PO Box Number to another PO Box number following the verification that was the only thing that was speedy. I've used this bank for commercial tasks for decades. This is the first time I have felt a need to vent. It was simply awful for such a small task.

U.S. Bank branch inside the Compton Union Building. ATM and two tellers if you have any specific…read morecustomer service questions. Make your deposits and withdrawals with a teller. Start an account then go upstairs for some Panda Express! Other than that I think the services are just the essentials. See a full US Bank location for your loans and whatnot. Withdrawals at the ATM. No cash or check deposits though. Have to do that in person with a teller. Twenty four hours or as long as the CUB is open. Not much else to say. It's safe, indoors right on the lower CUB floor. Your normal bank ATM and branch but with a stripped down express vibe. They'll charge you an ATM fee If you're not a US Bank customer. Maybe just get cash back elsewhere if you really need a few twenties. Nice option though If you are a US Bank member. Wells Fargo or Chase, too bad.

Gram Adderson was hands down the most helpful and considerate banker I have ever worked with. He…read moreand his team not only met all of my business needs but did so in a timely fashion and with kindness. I originally Went with Chase bank and switched because of the customer service I received from Gram and his team. I would strongly recommend this bank over all other banks in Pullman.

Kayla M. is so kind and helpful with any questions! Really lovely, knowledgeable, and kind staff…read more They help explain things in an easy-to-understand way and I love how they treat their clients.

From the owner: Since 1890, Banner Bank remains committed to being the best provider of financial services in the…read moreWest. Throughout our history, we've focused on delivering competitive financial services to the clients we serve. Our motto, 'Do the right thing,' is much more than a slogan at Banner Bank. It's truly what we expect of our employees and one another as colleagues. Banner Bank is heaquartered in Walla Walla, Washington, with locations throughout Washington, Oregon, Idaho and California.

I have long banked with WSECU, and found that their representatives to be courteous and helpful…read more The branch where I go to most often is the Bishop branch. Try there and you may have a positive experience.

Terrible customer service! If you call be prepared for a very long wait of nearly an hour. Select…read moreto be called back...NOPE...messenger them and they will respond and lie that they tried to reach you! Unbelievable. My husband took time off work to go in person and they can't do as he asks but need a physical check to help him because they can't use his debit card. Completely dissatisfied and will refi our loan elsewhere asap.