This review is for typewriter repair. I've brought two different typewriters here on two different occasions. Both times the turnaround is between three to five weeks. When you drop it off, they say they will call you with an estimate but that estimate does not come until the tail end of the total time. In other words, they only open up the machine and give you an estimate when they are ready to start work on it. The first machine I brought in was an eBay purchase that worked in fair condition when I received it, but after letting it sit around for a couple years it seemed to cease working at it should. They did repair it to an acceptable degree of workability. I understand that the machine as it was could probably only go so far, but it works fine. The second machine was my dad's old typewriter that used to work beautifully but at some point got really banged up from being dropped or during a move or something; even the guy was kind of amazed at how bent up it got on the inside. The repair is pretty nice. Only minor things that feel were imperfect but again, I understand these are old machines and to an extent there is only so much repairs can do. I can't expect them to be out-of-the-box new. Having said all that, the cost for repairs are reasonable. I couldn't say how much time and effort they truly put into these old typewriters (their focus seems to be office machines) but typewriter repair is extremely hard to come by these days, so it may be worth your while to call them up if you've got an old clackety-clack that you'd like in working order. As a Chicagoan, the drive down definitely sucks (~40 mins from the loop) so hopefully you have more than one machine you can bring in at a time to make it worthwhile. read more

Wagner Office Machines - Office Equipment Near Me - Burr Ridge, Illinois

Having gotten into collecting typewriters, it was hard to find someone who can service and clean them without needing to take out a second mortgage. But with Wagner it's $60 (cash only) for the diagnostic on the machine (and goes to the repair costs). Be advised there can be a wait for your machine to be completed, but the wait is worth it. read more

Beautifully repaired two typewriters for me! Both are vintage are restored and workable now!

My parents gifted me a 1930s Royal typewriter but it needed some love before I could use it. I was referred to Wagner Office Machines for a deep cleaning -- we just picked it up and it honestly looks like new. The team at Wagner Office Machines was extremely professional, honest, and communicative. I didn't realize how attached I was to this typewriter until I had to give it up for a few weeks. They treated it with great care and I look forward to taking them my next typewriter to fix up. 5/5 stars. read more

Superior typewriter repair service. I brought in my IBM Selectric III for a much needed tune-up and was very pleased with the quality of the work. The staff at Wagner took the time to answer my questions and address all concerns regarding the machine. After Wagner's service, the machine works better than it has in years (at least since I bought it ten years ago). I've used other services before, but Wagner is top notch. I will definitely give them my business again. read more

This has been a dismal customer service experience. Dropped off my Brother MFC here three weeks ago because the Brother site lists them as an authorized repair facility. I explained the problems I was having with it and they said they'd take a look at it and call me with an estimate. I had to call them 2 weeks later because I hadn't heard a peep from them. We talked through what they think the problem could be but I wouldn't call the diagnostic effort very thorough. We agreed they'd just clean it out and hope for the best. They called me yesterday and said it was ready for pick up and I could come on Friday (today) and that they open at 9. I am here at 9:10 and the place is dark. Frustrating. Update: they arrived finally at 9:25 am. With apologies. And graciously didn't charge me the $40 balance they said I owed. But the printer is still not fixed and so my rating remains. read more

These guys are amazing!!!! Great customer service and very patient with customers. I called because I was having some out-put trouble with my brother fax machine and a very nice lady answered and helped by sending me test fax twice and several phone calls to mack sure it was working. I was completely lost an she helped me from start to end. THANK YOU SO MUCH. DEFINITELY WANT TO WORK WITH THEM AGAIN. read more

Do NOT use this ripoff repair facility. My Brother printer had an error message. The phone tech @ Brother couldn't help so he gave me the number for Wagner. I called, asking if they had seen the error before. He said, yes, but kept repeating, "Bring it in" because he wasn't sure what was wrong after several attempts to get an estimate. Finally, he told me the repair would cost between $100-300! (I got the thing for $125 new!) I looked online to see if there was a solution. Sure enough, the EXACT steps to fix the problem were on a multitude of websites -- FREE. I phoned this guy and called him on it: "Why can't you just walk the customer through the fix on the phone?" He said, "I'm in business to make money." When I told him, "that's DECEPTION, sir" he hung up on me. read more

I went to Wagner Office Machines when they were still located in Chicago, and was thrilled with the excellent job they did on my old copier/fax, so I called them again when my "new" all-in-one needed cleaning and repair. Their new location was even more convenient for me. Yes, they are not cheap. You put down a deposit when you drop off the machine, which gets applied to the bill. However, I am willing to pay people for their excellent work, and their work has been excellent. I will not think twice to call them again, any time. My machine problems have needed skilled labor, and they provided it! read more

When I used to spend a little more time in Chicagoland than I do now, I took my typewriters to Wagner to have them cleaned, fixed, adjusted, and generally freshened up. Four typewriters went into Wagner in various states of filth and disrepair; four typewriters came back clean, happy, and exceptionally functional! Only once did one of my typewriters seem to stump them, and that was a primadonna Olivetti with terminal ribbon advancement issues. But hey--if a fussy ultralight (which spent the last decade or more lying sideways on someone's floor) is the only thing that they couldn't fix, then I have no complaints. If I find myself in Burr Ridge with an ailing typewriter anytime soon, Wagner will be my port of call! read more

They're wonderful people to deal with! Whenever we have anything breakdown, or need new equipment, we're well taken care of!