Took my 14 year old Yorkie to get groomed. I loved the place as soon as I walked in very pretty and…read moreclean and organized. However my Yorkie came back with half of her hair on the right side is cut in half on the front and has a small strand. That is not a major problem because eventually it grows back. The second thing is she came back with a really really bad razor burn on her bumm and her private part. Poor thing can't even sit and licks the area. I called on Tuesday as her rash was getting worse. Left a message, but never got a return phone call. I called again on Wednesday and let them know what was going on. She didn't apologize. She didn't accommodate what I paid. She didn't offer any type of anything I told her that she'll probably have to go to the vet and that it wasn't fair that I had to pay for a bill for something they did. She never offered to pay half or to pay for it never offered a credit. Nothing customer service is not up to par and the empathy of the owner, Sunny, was very cold. She had no empathy. It was my first time there I will not go back again. I canceled my future appointment so please if you're thinking of trying this place. STOP!! do not book if she would've apologized. It would've been OK no problem, but her heart is as cold as ice.

The groomers are very friendly. They did a great job on our two little dogs. They took the time at…read morethe first visit to let us know how each dog did. We filled a little questionnaire on the coat length and what we wanted done. I feel confident leaving my babies there.

Jay and Allison were wonderful. They did such a great job on my 4 goldendoodles. They were fast and…read moremade the process low stress for my dogs. I loved the convenience of them coming to me. Would highly recommend!

First, let me explain 4 vs 5 stars - it is pricey. Last place was $100 less. OK, so would did I…read moreswitch? Better treatment and better results. Dropping her off at the previous groomers, she'd have those sad puppy-dog eyes and a somewhat panicked behavior as I was leaving her. Not like leaving a child at kindergarten, but more like she knew she was gonna get hurt. When I'd pick her up she acted like she was making a jailbreak. She probably would have drug me out of the place if she could. That is not a joke - she would have. Last time after being home awhile, I discovered dried blood in the fur of her ears. She'd been more and more fearful with every grooming drop-off and suddenly I had evidence of why. That was what prompted me to look for another spot and the good reviews convinced me to give Groomingtails a try and we are very pleased with their treatment of our pup and their work. Here's something amazing I have to add: I don't know why but ever since her grooming, when it is rainy and I bring the pup in and I give her a quick dry with a bath towel SHE SMELLS FRESH WITH THE SCENT SHE HAD FROM LAST GROOMING! I am floored. She is about to have her next grooming and that still works weeks after her last grooming. THAT, is lasting results! And her teeth were pure-white when they were done! Now she wants to drink her coffee through a straw,... oh, wait, that's my wife that does that! Anyway, yeah, it cost more but she's treated gently and the job is done well and I don't feel like I am handing her over to be tortured! I just hope their prices don't go up anytime soon! Peace of mind, Baby!

The staff is very kind and they do a great job. Also very knowledgeable when comes to what's best…read morefor your pet.

Robin and her crew have been grooming my dog for 2 years; he always looks great when they finish…read morewith him. Prices are quite reasonable. The first time I took my dog to them he got a bit unruly (he's an older rescue dog who wasn't used to groomers), but they were able to handle him and help him learn how to behave while there. Now he gets excited when I take him in and loves to see them!

Knight is good for general vaccinations or general small appointments. But I wouldn't recommend…read morethem to operate on your pet.

Short version: These people do not care. I regret not driving to Boise…read more Long story: I took my dog in for a raised spot on his hip, about the size of a dime and half an inch high. Concerned, I asked Dr. Jeremiah about Stelfonta, an injection treatment that worked well for my brother's dog in Nevada. Instead of discussing it, Dr. Jeremiah lectured me about relying on internet research over his 20 years of experience. I apologized, explaining I meant no disrespect and offered to be the first client of his to try Stelfonta, even providing the website and offering to take daily photos of the process he could have for his use (stelfonta.com). He claimed familiarity, comparing it to a horse cream, despite my clarification that it's an injection. He convinced me to proceed with surgery to remove the mass, promising to research Stelfonta and use it if it recurred. A week later, the night before surgery, I completed an electronic form with my dog's photo and my contact information. The next morning, the understaffed clinic required a new photo and re-entered my information due to a system issue. Dr. Jeremiah, when asked what he thought about Stelfonta, again referenced a cream, showing he hadn't researched it as promised. I regret not taking my dog and leaving then. I waited for a pickup call that never came. At 4 p.m., I called and learned they had my cell number wrong, despite having it correct on the form I had filled out from home. Post-surgery, I used an inflatable cone alternative (D&B $30), two people stopped to ask where I had found it and what it cost. I was told it was much more affordable than the clinic's options. Two weeks later, my 86-lb shepherd mix refused to go back into the clinic for stitch removal, panicking. Unable to carry him in, I removed the stitches myself at home. I'm so very disappointed by my experience here.

Do not go here. Go anywhere else in town. My poor dog came back with paws like this. The ladies…read moreworking were very rude. Please do not go here there are so many more options in town.

Over the course of a five month period, we took our two rescue pups in to be groomed three times…read more While the cuts were decent enough, the customer service and treatment of our dogs were lacking. After each visit, our dogs regressed for nearly a week...refusing to eat, as well as waking multiple times a night needing reassurance that we had not abandoned them. We chalked this behavior up at first to the results of separation anxiety. However, after the third visit, it became very apparently it was the facility and the way the dogs were treated and not simply separation anxiety. During the last visit, we had been given an early drop off time so they could get started on the dogs right away to hopefully eliminate some of the time they spent there. However, their stay ended up still being nearly four hours and our female dog was badly cut under her arm pit. Accidents happen, especially when dealing with an anxious dog. However, rather than owning up to the mistake and seeking proper veterinarian care (or even calling us when it occurred), they simply slathered the wound with superglue without properly cleaning the wound and area around it first. They said the cut was a result of bad matting. However, having brushed her thoroughly before dropping her off that morning, I know for a fact there was no matting present. The wound took over a month to heal and the skin was extremely irritated from the remnants of dried glue in her hair. Needless to say, we will NOT be taking our dogs back.

I've taken my dog here for grooming several times and the first few visits seemed perfectly fine…read morebut the last 3 there was always something. One of the visits I noticed the groomer did a sloppy job and there were many uneven areas but I figured it wasn't worth getting worked up over so I wrote it off. The next visit I asked the groomer to completely shave her but when I came back she did not shave my dog's head or tail. I figured, no big deal, I'll just let her know I wanted those shaved too and wait. I asked her to shave them and she argues that the dog looks better this way. I told her I still wanted her fully shaved and she has an attitude and says, "I guess I'll make a note in her file that you want her looking like a Weimeraner instead of what she's supposed to look like." Now this was annoying to me but I thought, maybe she's just having one of those days, whatever. This final visit is the last straw though! When my dog came back from her grooming, she had a huge bleeding gash on her cheek. My husband picked her up and didn't notice until he got home. The groomer said absolutely NOTHING to us about it and I've had no luck calling them to file a complaint. What horrible service! The LEAST you can do is inform a customer that their animal is injured. Can't believe the lack of work ethic and integrity here!

We have boarded our dogs with Pawsitive Pals a few times and our dogs were loved and well taken…read morecare of - we had no worries at all that they would be fine. Our two senior dogs were allowed to tag along with the staff inside when they didn't want to be social, and our puppy was well socialized when we came home. We were a bit concerned about her, since she had never been around dogs other than ours. The *only* negative I could say is that she had been broken of jumping up on people, and she has since lost that control - not their fault, though, we didn't tell them not to let her do it. We would not hesitate to take our dogs there again, and are strongly considering daily day care to help with extra energy buildup for the pup.

Would give negative stars if allowed. If you board your…read moredogs. Depending on how Danny is feeling is based on your dogs being fed and cared for! Please please please don't send your babies here Multiple dogs have gone "missing" from the facility. One recently without the owner being notified until pickup (missing for multiple days) who still hasn't been found. The community is speculating. BEWARE.

Horrible. How can you lose a dog and not tell the owner as soon as it happened. Shame on you. Not…read moreright. I will never take my animals to you. Where is the dog?? I wonder If you really did something to him or stole him and can't admit it. Just not right.

I can not recommend Pet Spa enough! Our little Tilly is paraplegic and we had challenges with other…read moreplaces wanting to provide the extra special care, time, and patience that Tilly needs and Coco, the owner, was so reassuring to accommodate us. Eko and Misty gave Tilly her spa day and Tilly not only looked amazing, smelled amazing but I could tell she was comfortable and happy! They messaged us as soon as she was done. We found our only place that we would trust with our precious Tilly! Thank you!

Absolutely love this place! My Luna is always so happy after coming back. Ive been taking her here…read morefor two summers in a row now and they always take such good care of her. Shes normally always upset about being in her carrier but whenever we are coming here she never throws a fit. Thank you!

Got my kitty Poppy shaved here last week. I drove about 20 minutes from my house and saw a small…read moresign on the side of the road. Once I pulled in, I wasn't sure where to go. I parked on some gravel and kind of walked around the house for a minute, before trying a doorbell and hoping it was the right place. A sign on the actual door to enter into would have been helpful. They were awesome and let me sit and wait for them to shave her instead of most places that do a drop off. I don't like the drop off model because your animal is kenneled all day when that could be totally avoided. It took 30 minutes. Poppy got a little sassy and hissed/swiped, but both women working were clearly experienced and knew to expect this behavior and manage it well, too. The price point was the same as other places I've been to. Check them out!

We love how our cat Telly likes being groomed by Kim. There…read moreis something about her presence that's calming for the animals she touches. Our boycat lets her handle him so she can do her magic on his coat.The first time she cut his hair, it was a Lion cut. The second time I asked to do a Teddy bear cut. Kim did such a fantastic job. My husband and I we're impressed.I won't take him anywhere else but to Kim. Thank you Kim, for your excellence in Pet Grooming. We appreciate and acknowledge the caring of the pets that come for your special touch and making them smell good and look good.