I've had an account for over ten years. In those ten years there have been multiple red flags. One time I deposited money into my account and it was placed into some random guys account and it was a big deal getting it back into mine. One time I moved and changed my billing address at the bank. The bank changed the address of everyone with my last name. My family all had to go out of their way to change their address to their own address. Multiple times I have bought something and asked if it was fraud. I acknowledge that it is me shopping and the card is still shut down and my orders blocked. The app never works and the employees at the bank are not able to help you when it does not work. It's so stressful trying to use this bank and unnecessary. I'm done and will be withdrawing all my money at this point read more

Be changing my direct deposits after first of the year. I would ask to change my change my card with a new number maybe once a year or so for security purposes and to eliminate recurring charges. On two occasions I reported fraud on my card one of which they refunded but then said I could not get a new card because I have requested replacements as indicated above for those reasons. Found the manager to be an arrogant coot and now I have to withdraw my money and deposit into my Bank of America account to have the use of a card. BOA is a better choice with many more locations closer to my residence. read more

This is the WORST bank! I'm not sure what happened because I've used them for multiple services over the last 20 years and recently I've encountered nothing but incompetence on every level. I have closed all my accounts with them, both personal and business. The only thing I occasionally use is the ATM, and they can't even get that right! Their touchscreen is not working properly and ate my card. When I asked for help I was told by an employee and a manager that I was on my own and that they would do absolutely nothing to help me because they claimed the ATM in their parking lot that says 'Walden Savings Bank', on it, isn't their responsibility. Seriously?! read more

If you go in the morning to the drive through they will have 3 lanes open and one teller. You're better off going in or going through the drive through in the pm. Very nice customer service in the drive through. read more

Absolutely love this bank! They always go out of their way to provide amazing customer service. They called me in my 30th birthday to wish me a happy birthday! What bank does that?!? They have all the tech stuff I want- Apple Pay and mobile deposit. What more could I ask for. BEST BANK IN HUDSON VALLEY HANDS DOWN. read more

I closed my account at Waldens saving What boring bank. I moved to walden from the town of newburgh and ended up closing and going back to my newburgh bank. Customer service also sucked read more

I am always happy to recommend Walden Savings Bank to be your hometown bank. Personable customer service. Always polite. Always forthcoming with ways to help me with my accounts. They display the true meaning of being a community bank always helping out with community events. I absolutely love their online banking system (as opposed to other "dinosaurs" in the area). Can't say enough good things about WSB! read more

What a terrible bank. I have purchased homes and everything was done in a timely manner. During the purchase process they wait until the last minute to ask for more documents. They give excuses about why they are so slow. Closing was very very delayed. They took longer than any other party involved. I will never work with them again. read more