Its a roll of the dice with this store. The whole point of curbside is so you can wait in your car…read morefor your merchandise. The people who work at this store are LAZY!!! I made a curbside order and ended up having to go inside, just to be told that they turned off the curbside notification, when I asked why this female had the audacity to say because they are short staffed. I see 6 people standing around doing absolutely nothing, just lolly gagging. This was around 11-ish and on a weekday. I could count on one had how many customers they had. So now this will be my 3rd time attempting to pick up my curbside order. If I have to walk in, im going to reach out to upper management, and I don't mean the ones sitting around in the store.

Honestly, this was the worst experience I've ever had in any makeup or skincare store and if I…read morecould give zero stars, I would. I counted 7 employees (not including the two at the checkout counter) walking around the floor. All walked by me multiple times in different areas of the store and never once did any of them ask if they could help me with anything, much less acknowledge my existence. I'd understand a little more if they were assisting other customers, but they weren't; they were too busy chitchatting with each other and having their faces glued to their cell phones (all while within a crowded store). I've never been treated like this in Ulta, Nordstroms or Macys, which is who will continue to get my business. If I need something specifically from Sephora, I will make sure to either order online or go into a location in another city when I travel, as I typically have had pleasant experiences at all other locations I've been to. The Chattanooga location is not worth your time and all I know is if I didn't do my job, I would be fired.

This is an amazing place to shop. The people who work here, especially Kerry and Renee, are…read morecustomer-focused 100 percent. They have a great selection of products and are only happy to help you try them and sample if necessary. I highly recommend The Cosmetic Market.

Their service did not match the great product lines. Needed to restock - I left with only a few of…read morethe products I wanted - that's how uncomfortable I felt with their treatment.

The staff is always super nice and helpful and they are ALWAYS stocked. For being one of the only…read morelocations in Chattanooga that Is awesome. I love this store!

This store keeps getting better. There have definitely been some changes made over the last year…read more I can't tell you the last time I walked in and was not been greeted by someone. They have reorganized and made things much easier to find and much more neat over all. The employees are always helpful as well and I almost always leave with more product than I went in for, thanks to their good advice and product knowledge.

I ordered 2 bundles of human hair extensions and did not get the colored I ordered and was never…read moreable to get resolved . Not reputable....do not order online from them .

They never sent my item. They never returned my calls or answered my emails. I contacted my credit…read morecard company to get involved for a refund. I will never order from them again.

I'm very new to makeup and went in ready to get a full face of products but honestly had no idea…read morewhat I wanted from each product. Joey was so helpful he helped me color match a skin tint that worked well with my skin type. He also helped me pick out everything else for a natural soft glam and was so nice explaining how everything worked together and completely made my anxiety melt away.

I knew exactly what I wanted to buy and where it was but wanted to look at 1 more thing. Went in…read moreabout 8:40 knowing they closed at 9:00. Was greeted with welcome in we close in 20 minutes. Every stinking isle we went down there was a worker doing a countdown until closing. I had an arm full of things I needed and when the 5th employee looked at me and told me when closing time was I drooped everything in my arms and walked out of the store. I had over $200 worth of product but apparently they were too busy worrying about closing their realize I had plenty of time to look at another thing I wanted to purchase and pay, and be out before the store even closed. Will NEVER give them my business again! Bye......since you wanted to get rid of me.

Amazing store. We…read morejust entered because we liked the decoration, but the store it's amazing. We had an really nice old lady that help us, gave Christmas ring for my toddler. The store it's so cute and offers a great variety products. We loved all we tried! Amazing place

We visited Green Willow Soap in May 2026 and I was very impressed by their wide variety of safe…read moresoaps and oils. Product safety is the #1 thing I look for since my body does not detoxify itself efficiently due to a gene mutation. It is a known fact in the scientific community that emulsifiers are linked to an increased cancer risk, especially breast cancer, and that parabens and phthalates disrupt hormones and contribute to chronic inflammation/disease. All are common ingredients in mainstream beauty products. The owner at Green Willow Soap runs her ingredients through the rigorous EWG database to ensure her products are safe. We purchased the "massage oil" that did wonders to soothe our plantar fasciitis pain and also moisturize. We also purchased "silky legs shave bar" which made my legs feel amazing after a shave -- I didn't even need to lotion them afterwards! And I also purchased the "pure" soap bar for kitchen use -- I am in the kitchen so much and wash my hands a dozen times a day and suffer from dry skin on my hands as a result. But after several days of using the "pure" soap bar my hands feel great and aren't dried out in the slightest! The only downside to this company is that there isn't one closer to my home in Florida. The owner was a delight to chat with and let us sample products before buying them. Which I happily returned to purchase before we left town! Keep up the good work Green Willow Soap. I'll be back!

This store is one of the better beauty supply stores in this area. While things may be a little…read moreover priced as most b.s. stores in this area it us very organized. The isles are clearly marked and no one is following you around like you're abour to steal something. They are up to date with all the materials needed for the current hair and beauty trendz....lol They have a great supply of extension but could do better in the wig department. All in all I truly like this store and still definitely keep coming back.

If you go here for whatever reason and need suggestions or help ask for Laporsha! She will most…read morelikely already be coming to ask if you need help before you ask for her. Anytime I've been here she's always been happy to help! She's not a typical employee, She actually HELPS. No matter how many questions I ask, or how many products I ask to see she does it with a positive attitude and a smile. And for that I love coming here!