I ordered a same day photo pickup from this location. I was asked to wait an hour after my pickup time and then after waiting I was asked to come back tomorrow because the current staff doesn't know how to fulfill my order. Very disappointed in this sort of service. read more

Transferred a prescription from my Hime State to Harker Heights while I am here visiting family and twice they made sure it was here the same day and ready for pick up. Easy and they made the process simple. read more

Absolutely worse. Tuesday went to the store to get my prescription back because they have had it for 5 days and its still not filled then they claimed they couldnt find it but they would fill it asap. I was also advised they would reach out today (Wednesday) i hear nothing from them. I call and im on hold the entire time. No one has spoke to me at all and they close in an hour read more

Walgreens - Wait time - Cosmetics & Beauty Supply Near Me - Harker Heights, Texas

They didn't take my passport photos correctly so I had to pay for new ones at the post office and refused to give me a refund on them even though the didn't take them properly read more

In line for the pharmacy drive through. I'm the last car in line, watching the person in front of me get service. They pull away, I pull up to the window.... And they've closed for lunch. Been waiting 40 minutes! I'm the last car in line! Are you serious?! Close for lunch on the LAST CAR IN LINE?? Transferring my prescriptions. Never again. Bye Walgreen's. read more

So I'm standing here obviously waiting to speak with someone and at least 5 staff members walked around and or either assisted other people as if I wasn't standing there waiting. This is some horrible customer service at its best. If nothing more recognize someone standing even if you can't help them at that time. Don't walk by and ignore them over and over. read more

This place is a TOTAL JOKE for a pharmacy! If I could give it a -5 stars I would! They're system locks up and they can't fill prescriptions almost daily! You ask for information on drug availability before the Dr sends it in and they can't figure out what they have in stock, or when they can get it. Customer service is a JOKE! Takes absolutely FOREVER to pick anything up! STAY AS FAR AWAY AS YOU CAN FROM HERE! read more

The lack of privacy here is questionable. Why should everyone know what you're picking up at the window if you're not familiar with the use of the medications? The pharmacist basically yelled out my prescriptions for bacterial infection in front of everyone and I wanted to cry. Why can't they speak to you privately or at least in a tone where everyone can't hear. I'm disgusted and really don't want to go back again. read more

I only give them one star bc they did actually fill one of my sons 4 prescriptions. Their clock on their wall in the pharmacy said 655pm. I was in line. The guy ahead of me was an employee and cut me off in the aisle to get in front of me. Said they are closed, it closes at 7. I point to the clock on their wall that shows it is not 7 yet and he throws up his phone that read 659. Lady at the counter, let's call her Barbara, well bc that is the name on her scrubs, was the rudest person I have ever met in my life! She absolutely does not need to be in customer service! She Screamed at me that they were closed and would not help me. I had to plead my case bc my son has a tooth infection and his mouth was so swollen (see pic) I needed to start mediation immediately or it could end up more serious. The dentist can't take him for 4 more days bc of Memorial Day weekend. I was desperate. She then proceeded to tell me it wasn't even ready, even though I already got a text 20 mins prior that 2 of 4 were ready and the antibiotic was one of them. Another nicer lady comes up and says you have 2 ready, I said ok, I don't even have to go through insurance, whatever is quicker, I just need those 2 (other one was lidocaine to numb his mouth). When all is said and done they brought me one and said I can get the rest tomorrow. Ok, at least I can start his antibiotic, whatever. She Told me the price and I pulled out cash and Barbara basically yells at the other girl, you can't take cash on that register!! Ok, calm down, here is my debit card, I don't care, I just need to get this medication. So even though the other one was ready, per the text they sent me, they still would not give it to me. My son is in so much pain. I literally got in the car as soon as they texted me it was ready. Worst customer service ever. If I could, I would have them transfer the other 3, I dread going back in there tomorrow!! Barbara, if you are reading this, get out of customer service NOW! You do not belong there and here's the thing, most of the time, it's not what you say, it's how you say it and all I am saying is take a customer Service class or find a different profession. Walgreens just lost my business forever. All because of them not knowing how to set their clocks correctly and bc of one person behind the counter that does not know how to talk to people. She should be ashamed. Pic to show you my sons face and how desperate I was for the antibiotic and lidocaine. Also, I am in customer service and work long days and If a customer shows up 1 min before their reservation or even while I am still there, I ALWAYS stay and help them, WITH A SMILE ON MY FACE! Heck last week I stayed 1.5 hours late so a customer could get her credit card straightened out and this was the day before my husband was leaving for 9 months. Complete Failure on Walgreens part. Hire better people. read more

Walgreens - How high his fever got in 1.5 hours - Cosmetics & Beauty Supply Near Me - Harker Heights, Texas

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Online shopping is very easy and quick. Friendly staff. Very convenient to pick up order. You choose whether to substitute or not. Everything I ordered was in stock. read more

There is ridiculousness wait every time I e had to use this pharmacy. I also love how they'll all hide in the back when there's people at the front waiting to be seen. Poorly run or understaffed. read more

Good god man. I've been sitting here for an hour in line at the pharmacy. There were six people ahead of me when I got here. Now there are two. I understand there's a shortage of workers, because they had to close at 5pm for a while because of it. But this place was awful before that. Now that they're open till 9 again, guess what? Still awful. The pharmacists seem ok but the rest of the staff are always rude and seem totally indifferent. Just garbage. read more

I just don't understand why it has to take so long at the pharmacy. People standing in line like zombies. Drive through backed up. If you can't operate sufficiently as a Pharmacy, please shut down. Save me the hour I have to stand in line waiting for medication. I could've went someplace else. read more

@1:30Today Latino lady at the counter with the poorly died black hair and crows feet and smokers cough was extremely rude and unprofessional she ignored me then act like it was a problem adding money on my cash app card read more

Would give 0 stars if I could. Came for vaccines and left without them due to how incredibly slow and lackluster the service is. So many people back there I'm confused how the line piles up enough for patrons to get up and leave as we did. Just go to HEB where the experience is always smooth. Don't waste your time here. read more

This is my go-to place for photos and prescriptions. Of course, there are other places I can get these things done, but I feel that it is very easy to go in and out. However, the four stars are due to the wait time for the prescription pick-up line. On average, one will wait at least 30 mins for six cars. This may be due to a lack of staff because of COVID. I am not sure and therefore do not feel they should receive fewer stars when this may be out of their control. As far as the staff goes, they have always been excellent, both kind and courteous. read more

Worst business I have ever been with. Took them over a week to fill life substantial medications. I had to go to the ER for temps because no one does their job. I e been in the drive through for 45 mins. There is only 3 cars in front of me. The refuse to transfer my medications to HEB. And to top it off every person o have talked to is uneducated, extremely rude, without a concern they they are handing out medication to SICK people who don't need a crappy attitude. And this has been every month for the last 6 months. I CANT NOT HATE THIS STORE ANYMORE ITS NOT HUMANLY POSSIBLE. PLEASE do something about this useless staff and hire so professionals. read more

I had a 10:15 a.m. appointment to receive a flu shot. Because I was running errands, I arrived about 9:30 a.m. at the pharmacy with only one customer ahead of me. I had a bit of a wait on that customer, then received and filled out my paperwork. At 10:17 a.m. I had to run to my car because it had automatically shut off with my husband and dog inside - a great need for A/C. When I got back inside, I was asked to again fill out the paperwork that I had already completed and she was holding. About 10:30, I got my shot. There was an apology for the mix up because they thought I was waiting for a prescription. Duh! While waiting I was exposed to unmasked customers for an hour. The customer service needs work!!!!! read more

I don't find this store very frendly or accommodating. They were going to give us a call about when the meds were ready. There was mixup on the meds. So, I kept calling back to see I if they were corrected and filled. For three days they were not but they kept saying they would call. I had to call back each time. Finally, on the fourth day of calling they said yes, they were ready. But when I got there, and waited for 15 minutes, they were still mixed up. They were very busy and very short handed and the pharmacist had to approve every purchase. But the ladies at the pharmacy were nice and apologetic. Not so with this se answering the phone. Anyway, Walgreens needs a better system for their pharmacy and the floor personnel need to be friendly and helpful. I miss CVS in Harker Heights!!!! read more

Waiting in line whether inside or in car for pharmacy, the wait is ridiculous. Will never use this pharmacy again. Unfortunately can't rate less than one star. read more

So I dropped off a prescription and was told they were about to close at 7 but that it will be scanned and be in there system and if unwanted I can pick it up at any Walgreens that stays open later. Got home to call another Walgreens that stays open till 9 and guess what it wasn't scanned. Now I have to wait till tomorrow ‍ read more

Made an appointment for my booster. Arrived early, checked in to let them know I was there. I completed the paperwork and took a seat. It was busy and chaotic. About an hour later they asked me to come back after lunch. I said No and asked to speak with the manager. I didn't think to read the reviews on Walgreens. I mean, it's Walgreens. I should've read the reviews. I will never come here again. read more

So apparently the customer can no longer decide how many transactions they can have and there is no policy within the store to dictate so. Even though I stated that I didn't mind going back through the line if it causes a customer congestion I was refused the ability to split my transactions the way I see fit. This is no longer a customer friendly business read more

When it works, it works. But sitting in a line for the drive up window for over an hour and a half is UNACCEPTABLE. How I wish the CVS hadn't closed. read more

The pharmacy @this location *Harker Heights has the worse customer service! Drive thru is so slow (very frustrating) I waited almost 45 mins..then the person who was working at the window was incompetent. I walked inside and the person inside helping me could not find my prescription, i waited again approx. 15-20 mins...They don't always call you when med or F/u when they don't have your prescription available . They closed the pharmacy for more than 3 days due to computer problem they did not even call to let you know. I had to go there and the cashier inside was not helpful at all, and I ran out of the med ended going another Walgreen pharmacy and again waited cause they again had to order my prescription. read more

Irritated because I had my meds sent specifically to this Walgreens but when I get there they tell me that they sent my most important meds to another Walgreens across town and will give me the ones they have in-stock. Then they write on the medicine bag that the "customer was called to be notified" however I check my call log and voicemail and didn't have anything from the store. They wrote it to cover their butts because they could tell I was pissed I wasn't notified that my meds were sent across town. Don't say you called and make your own decision because I would've much rather them wait til they had it. read more

Seems to be well stocked and clean but the employees and customer service is the problem. The checkout people always have an attitude problem. read more

Great selection, never any lines. When I don't feel like putting up with Walmart lines I go here instead.

Staff is super helpful. Always advises on sales and good deals. I highly suggest the photo department for your printing needs. So fast and cheap! read more

I have never had issues with Walgreens before. I've always picked up meds from there and have always printed my pictures. However, today I went to pick up a picture order of my daughters school pictures. I've printed professional photos many times there and have never needed to show the copyright so I didn't bring a copy with me. The lady that was working the photo lab asked me for the copy right and I told her I didn't have a copy but that I could pull it up on my phone. When it finally pulled up , she then decided to tell me I needed a printed copy. She was very rude the whole time and seemed like I was just another pain in her butt for the day. She then got a manager who got another manager who said I could print a copy of it but that they would charge me. At this point I was so upset I told them to forget it and that I would go elsewhere. I will NEVER print my pictures here and I will be switching my prescriptions over as well thanks to HORRIBLE customer service. read more

this Walgreens has the most friendliest workers! true to the refills on medication! this Walgreens is always clean! and love their website!