Wall Street Journal

1.0 (3 reviews)

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M M.

1 year ago

I had a 1 yr subscription to the Wall Street Journal (WSJ). I could place delivery holds but only for 60 days. I put repeated holds over that last years and all of a sudden I was told my sub expired!?? But the reps I spoke to every 2 months told me I had extended my sub into the future! (I had about 9 months left of my year sub.) Dow Jones, will not budge. They are claiming all sorts of stuff that I didn't subscribe to (digital enhancements?!?) So they claim by sub is done. The reps I talked to every 2 months said otherwise. Shame on you for ending my legitimate, 9 month, subscription to the WSJ. EVERY rep confirmed my sub every 2 months when I called and asked about it! Obviously Dow Jones does not stand behind what their employees tell their customers! BUYER BEWARE! HORRIBLE, SLEAZY company that doesn't stand behind their product?!? (And seriously, how hard would it be to continue my subscription that I SHOULD still have?!? Easy to appease the customer IMHO!) I have already told over 100 people this story. Hopefully they will reconsider any involvement w/ this company!!! ZERO STARS! read more

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Michael T.

12 years ago

Nice paper when you can get it. Over 30 delivery issues over that past year +, including 3 alone this week. Unable to get me my paper with any consistency, and compensation is minimal considering I need to buy a newsstand edition at their inflated prices each time they miss an issue. Would give 4 stars for the paper but are 1 star for awful customer service. read more

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Lisa S.

11 years ago

This company will rob you blind! Do NOT fall for the $12 subscription scam. It is just that. They will then STEAL $34 from your bank account 3 mos later and refuse to refund your money, even though they caused your bank account to be negative and caused you to incur overdraft charges. They are cold, heartless and evil and do not even care when they do this to a public school teacher, who doesn't even get paid for another month and whose bank account will now be charged a $36 extended overdraft fee every 5 days. I will probably lose my bank account because of this. The are a multibillion dollar corp & they refuse to return $34 to a public school teacher who is starving and doesn't even have a car! read more

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11501 Columbia Pike
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