I had the best experience with Dr. Maddy at Apple Eyecare just this week. The office is…read moreprofessional, clean and I was treated with care and considerations for my needs. Dr. Maddy was able to fit me with contacts and I couldn't be happier. Many other doctors had failed to find a fit that worked for me. I didn't face any judgement for neglecting general eye care for the past few years, they were kind and committed to helping me see my best.

I use my vision insurance once a year to get a new pair of prescription eyewear, whether it be…read moresunglasses or eyeglasses (usually alternating years). This year I wound up in Eastern Oregon and had to find a local office that took my insurance. We happened to be at Wal-Mart on our monthly run to the "city" of La Grande and figured it wouldn't hurt to ask if they happened to take the insurance in order to just kill two birds with one stone. Unfortunately they do not, but were nice enough to tell us that Apple Eyecare just down the road did. So off we went. No appointment, head's up phone call, we just walked in. The office is well decorated and the front staff were very nice, they assured us that walk-ins for glasses were just fine and that we'd be helped momentarily. I spied an in office espresso stand, the first I've ever seen in a doctor's office. Just in case you need an that emergency coffee or get bored and want to play Barista. There was a decent selection of frames to choose from, a little light in the specific type I prefer though (ones without little feet that leave funny marks). I must have tried on about 30 pairs and the young lady was very patient and suggested styles I wouldn't have normally even looked twice at, but there was no harm in trying. It finally came down to a choice between a pair with feet and one without. My preference was leaning towards the one without, partially because it was what I am used to and partially because they were a little "loud" and fit my style. My boyfriend pushed for the second pair, a rather pretty bronze pair that looked surprisingly good on me. I finally settled for the bronze even though it had the bothersome feet, it made my boyfriend happy and I will get to see if I can stand this style or not. We sat down and hammered out the details, of which there were few. My only real "must have" is the anti-glare coating that the insurance does not cover but makes a huge difference for night driving. I was told it would take 5-7 business days to prepare my glasses, but it wound up taking only 4. The total cost was exactly what I paid last year, since everything but the lens coating and a flat fee for service was covered. Not a bad experience overall, just wish there had been a few more racks of more modern or trendy frames.

Very nice shop with great selection of glasses. They did a repair for me so fast and the technician…read morewas very friendly and quick. Highly recommend.

Very friendly staff and a wonderfully clean facility. They were absolutely fabulous to work with…read more I certainly would recommend them. It took a few months to get an appointment they were incredibly busy.

My wife and I were visiting the area when I started to experience pain in my eye. Called and…read moreexplained my situation and was given an immediate appointment. Due to the diagnosis, it required several followup appointments to insure that there was improvement in the eye. The entire staff were very professional and very concerned about the care that I received.

I was recently referred to Lifestyle Eye Center by my local eye doctor to take care of something…read morethey were not qualified to do. I felt thankful that the Lifestyle team was able to schedule and see me in my hometown (which is a couple hours from Walla Walla). They set aside these days to see patients in our remote area. Unfortunately, my thankfulness ended there. I was in the office for over an hour, had an unnecessary full eye exam and then was told, after less than a minute with Dr. Giebel that he hadn't brought the tools to address my problem and couldn't help me. Their office then charged me for the eye exam I didn't need, as my concern did not have anything to do with sight/prescription, etc. If the doctor had simply taken a quick look when I first walked in the door, I wouldn't have had to miss an entire morning of work and pay for services I never wanted.

I highly recommend Dr. Giebel and his amazing team!…read more My mother was referred to Dr. Giebel by her regular eye doctor, Angela Ferguson, for bilateral cataracts. Scheduling her first evaluation couldn't have been easier since the staff are so friendly and responsive. Although my mother was hesitant about having eye surgery, Dr. Giebel put her at ease by fully answering all of our questions with a dose of his warm sense of humor. While some healthcare experiences feel impersonal, this was not the case here. Several appointments are required for the procedure my mother had done, but the team coordinated it all with ease. They were also extremely understanding and helpful when we had to reschedule the surgery do to a Covid outbreak. The procedure was performed yesterday at St. Mary's Providence, Walla Walla, and it couldn't have gone more smoothly. The staff there were also fantastic and made mom feel like a person as much as a patient. Our follow up appointment this morning was a breeze. Karen took us to the procedure room and gently cleaned my mother's eye and prepared her for Dr. Evanger's exam. Dr. Evander was as warm and comforting as Dr. Giebel so we left with complete confidence. Each time we came to the clinic we were greeted upon arrival and treated with respect. It all flowed so smoothly and easily that we couldn't be happier. Since I live 4 hours away, I am thrilled to have such a wonderfully competent and friendly team on board for my mother's future eyecare needs and that's huge!

I showed up at my appointment only to find out that it had been cancelled. This appointment had…read morebeen confirmed via text 2 hours prior to my scheduled arrival time. Apparently, Vision Source decided to cancel my appointment without talking to me. Preferring to tell me in person that I am too poor to be seen there. Was it fun to try to humiliate me in person with a haughty attitude when I asked why I couldn't just pay cash for my appointment? I was also refused the possibility of rescheduling my appointment, because "their system was down." What an incredibly condescending and horrible experience. I was just trying to get my eyes examined so I could have surgery. I was the victim of extreme domestic violence- I have a complicated case and partial blindness. It's hard to get up the courage to go to an eye doctor to have my trauma addressed. Prepare to be humiliated and treated poorly by office staff if you have had any domestic violence related injury. I walked out of that office bawling, in tears, after finding out that my appointment had been cancelled. What a horrific experience.

The Dr here seemed to be ok during my first visit. Seemed to be annoyed i came back with eye and…read morehead pain from what could've only been from the slightly bad prescription. So we adjusted the lenses and changed out the frame style as well. Well a week goes by and I haven't heard from them abt my glasses at all. I call in and find out the frames came in but for two days they sat in their office without any word to me to come in and measure them out for comfort and precision. I go in get tht done and here it is another week and still no word abt when lenses will be ready. Paid in full and after a full 5weeks. Still no product. A little pissed off because this was my second option for glasses and now I'm wondering why I don't stay with valley vision instead. Hoping my glasses are in this week so I can see better the ever!!

Professional, friendly, thorough and affordable. Dr Nielsen's office staff is first rate!read more

Recently moved to Walla Walla and had the misfortune of selecting Nielson Eye Care. I had an…read moreappointment in June 2018 and had an eye exam, contact lens fitting (paid for 2yr contract, as they required) and ordered a pair of prescription glasses. I needed to file an insurance claim for replacement of my glasses, as they had been lost by the airlines during a recent trip. I had to call them about the charges, as their receipt was unreadable. The copy of the receipt they produced the second time was also unreadable. When I brought it to their attention, they said "Oh, the printer must be out of ink." While I waited, they had to scramble to get a decent copy of the receipt. No apologies were offered. I did not need to order contacts at that time, so I did not pick up my trial lenses. When I called the office to order contact lenses in April 2019, I was told my prescription was not finalized. I was told that I would have to see the doctor before they could release the trial lenses to me and they could not book an appointment for me until the end of April. They seemed unwilling to put forth any effort in getting me an appointment sooner. Most offices will offer to squeeze you in if any appointments become available. I contacted Vision Source in Walla Walla, who gave me an appointment the following day with Dr. E. Wiessner and I am very happy with the professional treatment I received. I only wish I had selected them from the start! After a comprehensive exam and discussion with the doctor, I was also informed that the prescription on my glasses (from Nielson Eye Care) was wrong! Now I need to pay for new glasses with the right correction after only a few months. To top it off, I also lost out on service of my 2 year contract for contact lens fitting with Nielson Eye Care. Final note: Nielson Eye Care did not even bother to notify their patients that they have closed their office and moved to the other side of town! I happened to drive past the office and saw the note posted on their former location. During my phone conversation with the office manager, Sharon, I asked why they had not notified their patients about the move. I believe that a phone call or notification by mail was the least they should have done. She said that they posted information about the move in the local newspaper and on Facebook. As of this writing, their OLD address still displays on their website.