Three employees, one taking phone calls and only two working the register. After 20…read moreMinutes of standing in LINE I left. The guy only taking phone calls should have hung up the phone and helped paying customers. I will never go back to that place. Worse customer service I have ever seen!

Attempted to make a purchase 10-29-2016. The service was so…read moreslow and unprofessional, I left the product on the counter and purchased the same product at O'Reilly's for $1.20 less.

Jody schedule's worker made a big mistake on our 2023 Cross Sport by cutting the sensor to the…read morefoot hatch opener. Jody paid to have it fixed. I think his worker should have had to fix it. I still would have him do things for our cars. He is a very honest person who will make things right if there is something wrong.

fast and quality work, my sunroof shattered and these guys replaced it for a fraction of what the…read moredealership wanted to charge me. i have always taken my cars here for window tint and wind guards . i just bought a new truck and on this site to schedule an appointment to get the windows tinted on it.

Took our vehicle in quickly. Repair work was excellent. Everyone was friendly and very helpful…read more Kept us informed on progress.

Poor communication from the top down. I spoke with Justen in late October 2024 regarding some…read moremotor work on an 82 F100 and was given a quote. At that time, I paid my $278 deposit to get on the wait list and was told, by Justen, that it wouldn't be a problem getting me in before the end of the year. I was assured that communication was key for S&S and I would be updated every step of the way. I reached back out to Lori mid-November and was told that they would reach back out to me to schedule a day to bring my vehicle in after Thanksgiving. It has now been 3 months without hearing a word from anyone at S&S until I reached back out in late February 2025. I requested a deposit refund as no work has been done by S&S at this time- and note that they do not have the vehicle in their possession- or any real time frame of when they will request to have it brought in. Justen reached out to me on 2/21 and basically said sorry- we WILL NOT refund your deposit even though no work or diagnoses has been done to my vehicle. So in my opinion they basically take your deposit money, blow you off, then say "No- we do not refund deposits"- even though its not affecting their schedule and they leave you in a "waiting" mode with no communication. Horrible customer service!!

The service was great! James and his team really listened to me and made my difficult journey seem…read moreeasy and painless. They were able to get me out of a tough situation and put me in a truck I love. Thank you Elder!!

Huge thank you to the team at Elder Cedar Creek Jeep, especially the Service Department and Brandy,…read morefor going above and beyond to help my husband replace his engine. From start to finish, the process was smooth, fast, and professional. Brandy was an absolute standout--she kept us informed every step of the way and was incredibly helpful in working directly with our warranty company, making the whole situation far less stressful than it could've been. The communication was clear and consistent, and they made sure we understood all of our payment options, which we really appreciated. The work was done quickly and efficiently, and we're so grateful to have had a team that genuinely cared about getting us back on the road. Thank you again, Elder Cedar Creek Jeep, for your outstanding service!

This store is very nice, organized, clean, & (important this time of year) air-conditioned. The…read morestaff are also friendly & helpful. I came in here one evening needing my car battery jump-started. They even have a portable jump-starter machine that is well-charged, but they had to wait until their delivery driver arrived (so one person would not be manning the store alone) in order for anyone to be allowed to leave to help me. (My car was about 100 yards away, in the Dollar General parking lot.) I went to another location to see if they had any portable jump-starters while waiting for the delivery driver to arrive. Once he came, one of the other staff members was able to jump-start my car battery within 5 minutes. I was also able to make it to see a movie in Athens, just in time as the previews were wrapping up. If I have any future car needs & am in the neighborhood, I would definitely come here again!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Great, easy way to get your oil changed. I found the customer service to be charming and the…read moretechnicians were very professional people.

When you call, they will not tell you how long the wait time is. They want to give you a "coupon"…read more Why would I want a "coupon", if you can't answer the question about how long the wait is? I wound up getting my oil changed down the street.