Good afternoon, I am submitting this review because the experience at the Defiance, OH Walmart raises significant concerns about pricing accuracy and compliance with Walmart's published policies. On December 6th, my husband attempted to purchase a LEGO set that was clearly marked on sale throughout the toy department and was still listed at that same sale price on Walmart.com. However, the item rang up at full price. When assistance was requested, the associate who responded -- Robert, identifying himself as the "Up Front Coach" -- stated that although the set had been on sale, the sale "ended earlier that morning," and he refused to honor the price shown both in the store and online. When my husband pointed out that the sale signage remained posted and the Walmart.com price was still active, Robert stated that "Walmart does not honor its online pricing in-store." This directly contradicts Walmart's own corporate price-match policy, which states that stores will match the price of identical items advertised on Walmart.com. Please see the attached screenshots taken on the same day as this interaction. Beyond the inconvenience, this situation raises a more serious concern: If an item is advertised at one price online and on in-store signage, but scanned at a higher price at the register -- and leadership refuses to honor either advertised price -- this creates the appearance of non-compliant pricing practices. Whether intentional or due to lack of training, this is a significant issue that warrants immediate review. Customers should never encounter conflicting pricing information, particularly when a store leader provides inaccurate explanations of policy. The interaction itself was dismissive and unprofessional, but the larger issue is the breakdown in adherence to Walmart's own pricing and policy standards. When an "Up Front Coach" provides incorrect information and refuses to follow posted and advertised pricing, it undermines trust and may expose the store to avoidable pricing compliance concerns. Ongoing issues had led us to cancel our Walmart+ membership previously, and now it appears that we'll be doing our shopping as a whole elsewhere. I also emailed Walmart Corporate for review of the following for the Defiance, Ohio location to look into their: Training and policy knowledge for front-end leadership Compliance with posted and online pricing Removal of outdated or inaccurate signage Correct application of Walmart's price-match policy I requested follow-up communication regarding the steps taken to address this issue when it first occurred, but I wasn't even given the courtesy of an acknowledgement that my email was received. Customers should be able to rely on Walmart to ensure accurate and transparent pricing -- and to have store leadership that understands and upholds corporate policy. Yet, it seems that customer service has been thrown out the window. All I can say is Buyer Beware..... I believe their employee's actions and Walmart's lack of response says it all. read more

Walmart Supercenter - Online + listed on the rack as on sale. Image taken same day as visit. - Department Stores Near Me - Defiance, Ohio

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My feelings on this place have changed dramatically over the past year. While I loved getting delivery from here and all that, it's now somewhere I can't trust and where it is a huge pain in the ass when you need customer service. Every single delivery grocery order I've gotten in the past year has come with multiple expired items - not by a day or two, I'm talking milk and bread that are dated as best buy / eat by TWO FULL MONTHS PRIOR and rotten veg as well. On top of that, anything you get canned is completely bashed to hell which is HIGH RISK of botulism with how just insanely crushed and dented these things are. Otherwise they tend to just have nothing in stock and the employees seem incapable of choosing basic things to replace your items with if you order, say, "Made up chip brand 10oz" they will NOT think to replace it (even if you have substitutions ON for the item) with "Made up chip brand 9oz", instead you get nothing. The biggest problem truly is in the rotten and expired food though, especially because if you bother coming in to return/exchange it becomes even worse. Nearly EVERY SINGLE TIME I've ordered groceries from here in the past 12 months I've had to go in to the store to customer support and then spend OVER AN HOUR EACH TIME to simply get replacements with the same items. It is INSANE and the staff are completely delusional about their standing in life. I'm super polite and kind and don't even complain or groan about the issue, I smile and be nice, but they act like they are just 'above' doing anything for the customer, like you're asking the CEO to do it or something. These minimum wage high school dropouts really feel like it's okay to be a jerk when they can't even manage to replace "Milk" with "Milk" in under 90 minutes. It's disgusting. The non-grocery departments aren't any better. I've come here looking for some basic vehicle items I needed to replace (which walmart carries in all their stores, including this one) and asked one of the employees working near the service department for help finding the items only to be told they didn't care and it wasn't really their problem. Don't shop here, not in person and not online, unless there are some items that are absolutely unavailable everywhere else in town. The prices aren't even competitive anymore anyway, so there's really no reason to choose one of the most disliked chain companies when it comes to groceries in the country. read more

Had a appointment to get 1 tire fixed at 10 oclock. Waited 1 1/2 hours before took car in. Then when took car back it took another hour. So 2 1/2 spiral to replace sensor. When I ask to talk to manager she told me nothing she could do. Terrible customer service. Fix the problem. read more

Went to pay for 100$ groceries. It says unable to process payment. So I checked my account and the money has a pending hold. So there goes my money and food for the weekend. Thanks Walmart! The cust Serv lady said she voided the transaction and the money should go back in . I waited All weekend and still no money in my account! So Walmart OWES me for screwing with my money and making me starve all weekend. She said the sale never finalized but they can hold my money all weekend?? I called my bank and they say it WAS a completed transaction and to dispute it with Walmart when the pending hold comes off. Please consider bringing cash with you so this doesnt happen to you. I didnt mention how incredibly embarrassing it was to have to take all our groceries to cust service and return them. Some nice lady even gave us money so we wouldn't starve. read more

I was called for a supervisor job for an interview. I was there at 6pm waited and waited 40 min. No one came to interview me. I even told 2 people I was there. I understand things happen but would of been nice someone informed me . Disappointed and upset but thankful I already have a good job, was exploring new job opportunities. read more

Basic needs for your every day. It is conveniently located in defiance, oh next to big lots and Sears. From home goods to food. Good and affordable choice of everything. People of Walmart are always unavoidable :) read more

I like shopping here sometimes but sometimes prices are higher. I like the clothes and the toys for my kids.