My husband and I have been getting our glasses from Eyemart Express for the past few years, and…read morewe've consistently had wonderful experiences. The staff is always friendly, patient, and incredibly helpful. My husband has a fairly complex prescription, and they handle it beautifully every time. I usually take advantage of the two-pair deals as affordable backups since I wear contacts most of the time, and the value is excellent. What really stood out to me recently, though, was the compassion and community-mindedness of the team. They recently helped a vulnerable young person that I care deeply about. Although they don't accept Medicaid/BadgerCare, everyone was understanding, kind, and genuinely wanted to help. The manager was especially compassionate, and the opticians went above and beyond to make the experience positive and supportive. To top it off, they were able to complete one pair of glasses in just 8 minutes! You can teach customer service, but you can't teach genuine kindness and heart -- and this team clearly has both. I cannot say enough good things about this place. And the staff and doctors on the vision screening side are top notch too!!

I have a difficult prescription to get the lenses correct. The staff was extremely knowledgeable…read moreand they spent extra time, which included remeasuring and ordering new lenses.

Last Thursday I purchased a pair of glasses following a very well conducted fitting session. The…read moreones that I chose proved to be quite uncomfortable on my nose necessitating me to go back for adjustment on two occasions. During the adjusting process the employees were very patient, knowledgeable and understanding. Even after the adjustments I could not comfortably wear them. I went in for what was the final attempt at adjusting but to no avail. They asked me to see if I could find another pair that I liked which I did. Upon inquiring about my cost I was told they would do a swap with me. My new glasses are very comfortable and amazingly light. My wait time for the first pair was 1 hour and the second one was 1.5 hours, that is what I call excellent service. Each person I dealt with could not have been nicer or more professional. I highly recommend Eyemart Express.

The guy I talked to on the phone sucked. All I asked him to do is see if they took my insurance and…read morehe was huffing and puffing. Lame attitude.

I was at Wisconsin Vision on Casaloma street in Appleton, WI yesterday. I needed new glasses and…read morejust wandered in by happenstance. Erin greeted me. She is WONDERFUL. She got me an appointment 2 hours later. I saw a fantastic eye doctor named Corbin. They were both so kind and knowledgeable and fun to talk to. Erin worked MIRACLES to get me a pair of glasses that I could afford. I will be bringing them presents when I pick up my beautiful, new glasses. Standing ovation for Wisconsin Vision on Casaloma!!!!!!!

Called as a new customer. Was abruptly put on hold with person stating "someone was in front of…read moreme.". I waited for 4 minutes in complete silence so wasn't sure anyone was even there. I hung up and called back and the line was busy. Not the kind of customer service that is helpful.

ULTA is my go to store for make up. Also I get my hair done by a sweetheart of a girl Mary. I've…read morebeen going to Mary since my sister Karen recommended her even my mom goes to Mary too.

This was my best ulta experience. I went in on New Year's Day 2022. (Happy new year! )…read more Shachua (I hope I spelled it right ) and Katie were so kind and really helpful in finding a great concealer, (lord knows I've been on a search for a long time) as well as product recommends for my specific skin needs. Katie was kind enough to radio her coworkers to get feedback for my specific under eye concealer needs. I think I may have found my perfect match. Shachua had someone fill in for her at the cash register so she could go over some product info from the ordinary line. I left fully stocked and super excited about my new skin care regimen. Thanks Shachua and Katie for making an extra effort. You made my day

Very pleased with the doctor and manager of this location. I had issues with a different location…read moreout of state and the manager here went out of her way to resolve the situation. Moreover, you could tell she genuinely cared about what has happened and worked hard to make it better--even though it really was mostly issues with a vendor and different Pearle altogether. Highly recommended!

I went in for my exam and everything went fine. I was told my trial contacts would take less than…read moretwo weeks to come in, it took over a month. Then when I called to have my prescription sent over to me, I noticed that my paper prescription was different than what I received for my contacts themselves. I called and tried to explain which they did not understand. I ended up having to go into the store which was also just unsatisfactory. I sat down and explained again what happened. I was told how I was incorrect and the eye doctor was right and that I don't listen. Well the prescription I was sent was from last year (he told me it was from this year and they accidentally gave me last years prescription) I have physical evidence, which they ignored, that says my prescription that I was given this year is the same as last years. Im not sure why I had to pay for an exam that they messed up and could've sent me last years prescription like they did anyways. It's fine, I just won't be able to see clearly. I've been coming here for a few years now and am very dissapointed on my visit; because of this I will no longer support/use this eye doctor. If you don't wanna be listened too and you wanna be treated like you know nothing, Id 10/10 recommend Pearle Vision.

I had an exam at a different optometrist in Appleton, and bought my glasses online. I just needed…read morethem to be adjusted to fit correctly on my face, so I did not see a doctor here. Matt, the team member helping me out showed exceptional customer service. He gave me a very detailed analysis of the quality of glasses that I had purchased. He was able to point out the various ways in which they should fit and how they didn't. He was able to adjust them perfectly for my face and eyes. He did not charge me for the information and the work, but requested that I told 3 people about my experience. This is the best way I could come up with to reach a large number of people. All told, I would stop going to my other optometrist, stop buying glasses online, and go to Target Optical just because of the excellent quality of service that I received at this location.

I ordered contact lenses through Target Optical and chose in-store pickup specifically because it…read morewas supposed to be faster than shipping. That is not how this went. UPS tracking confirmed my order was delivered to the store on 8/3 at 9am and signed for by someone named Jesse. I arrived around 5pm the same day to pick it up. The associate helping me at the counter, also named Jesse, could not locate my order anywhere and told me to come back another day. I do not understand how an order that arrived at 9am, and is a medical device I need to see, could not be processed and made available within the same business day. When I walked in trying to get help, an associate was sitting on their phone, so it clearly was not a staffing or time issue. Since then I have tried every channel available to get this resolved. I called customer service and went through a long phone tree only to be told the department was closed. I contacted live chat twice. In the first chat, I was told the order would be "investigated" with no real timeline, just a case number, and when I asked to speak with a supervisor, the agent ended the chat entirely without any response. In the second chat, a different agent told me chat cannot transfer to a supervisor at all and that I would need to call in. Days later, I still do not have my contacts. Tracking shows they were delivered and signed for at the store, but no one on staff or in support has been able to explain where they actually are or produce them. I have had to escalate this in writing to the company directly and file complaints with the Better Business Bureau and my vision insurance provider just to try to get a refund. If you are considering in-store pickup for a time-sensitive item like contacts, be aware that "delivered to store" does not mean the store can actually find or give you your order, and getting help when something goes wrong is extremely difficult. This has been one of the most frustrating customer service experiences I have had, and I would not rely on this store or this pickup option again.

I highly recommend Cherry Optical! I ordered 3 pair of replacement lenses and needed them in a…read morehurry before I have to leave home on an extended trip. Wow! Don Cherry and staff took my order from Bieter Eye Center in Cottage Grove, MN - and their service exceeded my expectations! All 3 pair arrived in 5 days. This is crazy great service in a post-Covid era when most companies are struggling and unable to deliver. Support Cherry Optical, located in the great city of Green Bay, WI! A shout-out to Bieter Eye Center and Mike for getting the order going!