Been going here for years and really like the selection,…read moreservices and warranties they provide. Great service without a long wait. When they measure make the new glasses are completely pushed up on your face or they will have to remake them for you.

I have had my share of bad experience, but this establishment takes the cake. First they schedule…read morean appointment. When I show up they say that there is no doctor which will take my insurance. Then when I go and pick up glasses, they make me wait for 40 minutes only to handover glasses in 2 minutes. No-one bothered to fit my glasses. If all they had to do was to take the glasses out and hand-over, why did they have me wait for 40 minutes? I have had much better experience at Walmart. I caution people not to use this establishment for your eyecare ever.

Never could get anyone to answer the phone. Called 5 Points Optical and got a same day appointment…read more Very good experience.

The staff is always so friendly and welcoming! They are so kind and compassionate and make you feel…read moreglad you are there. Dr Ramirez is wonderful and thoroughly explains any questions you may have. Highly recommend.

Reviewed this guy years ago because he gave me an eye exam that was so off I got headaches. I have…read morebeen wearing the same script for contacts for years and he TOTALLY changed it. I asked why such a drastic change and he wouldn't discuss. Tried it and got severe headaches. Fast forward to 2025 and he writes me this message. Yeah dude why would I ever go back to you when you have me severe headaches???? You obviously were high Rasta man! Ps never had an issue before or after you with an optometrist and I have to have my eyes checked annually. Since you obviously don't remember me from YEARS ago, and wouldn't remember me from last week, I am sure you don't know that I don't drink haha. I am not sure why you have suddenly decided to stalk me and harass me, but looking at your reviews from the last couple years it's YOU with the problems. I also am unsure why you would think I would ever come back as you can't even perform a simple eye exam. I gave your business an honest review YEARS ago and you are NOW HARASSING ME??? Dude just STOP ITS CREEPY! And no more friend requests either.

Terrible office! Unprofessional and RUDE! Tried explaining that my prescription was wrong and…read moreoffice refused to accept the possibility. After explaining why the script was wrong the woman hung up on me, said I was a liar! I couldn't believe this was the procedure of this office. I'm out money and glasses !!

I've been going to Coastal Bend Retina for the past few years after dealing with a retinal tear and…read moremultiple follow-up visits. From the beginning, the staff has always been kind, patient, and helpful. Going through retina issues at a much younger age than most people deal with them brought a lot of anxiety for me, especially surrounding my vision and long-term eye health. Everyone there has always treated those concerns seriously and never made me feel rushed or brushed off. Dr. Agarwal has been especially great throughout the process. He's patient with questions, understanding about the nerves that come with eye problems, and takes the time to explain things clearly. When he performed my vitrectomy, everything went smoothly and the experience was much easier than I expected. Great doctor, great staff, and a very well run facility.

The office ran like a well oiled machine . DR A saved my eye sight in my right eye. Staff were all…read morewell trained and very friendly . I would highly recommend this practice .

excellent service doc helpful…read morestaff helpful highly recommended After bad experience at AB, complete different experience I can actually see now! 20/20

Very unprofessional and horribly rude is the short story. The full story is I came in with someone…read moreelse. They went up to the front counter to ask a few questions while I was in the room with the dr. When they were done they came back to the hallway but couldn't remember the room I was in so they opened multiple room doors looking for me. When the front desk lady saw them doing this she flew down the hall and lost her kind screaming at them. She was saying you can't just wander around and open whatever doors you'd like. The person I was with tried to speak multiple times but I'll she could get out was I'm sorry and I didn't know theirs no sign about not opening doors. And that made the front desk lady loose her mind and get real in their face, and so feeling very violated she said f*ck off. Them saying this was the final straw unfortunately. The doctor came out and gave no room for understanding began escalating, and threatened to call police. They tried to diffuse the conversation, didn't raise their voice, and the only thing they did wrong was open the patient doors to look for me (no one else was in the office but us). I have been here before and yes the previous time I did get what I wanted but i did have issues with the front desk lady being very rude. When I asked her to adjust the frames to fit my ears she said they looked fine and that she didn't need to do that. I didn't write a review about her bad attitude then because I thought she was just having a bad day but now that I've read other 1 star reviews and had this experience I realize that she really has a problem. I definitely do not recommend. Save yourself the trauma and don't go.

Erica repaired my Warby Parker glasses I ordered on line that came in with loose screws. She was…read morevery pleasant and did not seem to mind that I showed up 20 minutes before closing time. (I'm handicapped and it was hard to get out after my PT.) Thank you Erica.

I just got my new glasses in & I must say these are the best pair of glasses I have ever had! my…read moreprescription is so strong that with these lenses and frames you can't even tell it's amazing work! and that's because I'm use to wearing high end designer frames and these fit so much better & are so light on my face. thank you to Erica who was so patient, informative, professional, & very smart at what she does knowing exactly what I needed. I'm so happy with my over all experience & purchase thank you!

Dr Chan is the best , she is very knowledgeable, she explains very well. She always is very…read morepolite, only the place looks old... but still its worth it to come back

Love my Raybans! Shout out to the tall guy with dark hair! He slays. The kiosk is sketch tho, some…read moregirl keeps sitting on the floor and I'm like HUH?? Check out inside the store for amazing service!

Very friendly and accommodating when I couldn't decide on which Maui Jim's i wanted and she offered…read moreme choices. I finally decided. I later found that I had a couple of tiny scratches on the lens right in my field of vision. I went to exchange them with receipt in hand (only 9 days later) and had no problems. She exchanged them with an apology and made sure I was satisfied.