This review is specifically for the pharmacy…read more Good grief-- I have held my tongue long enough for this review but today took the cake. I came to the conclusion that I just don't think this pharmacy should stay open. I don't understand the lack of organization. Today I went to go pick up my father's prescription around 3:45-4pm. I know that they move SLOOOOOOOW here and I was okay with waiting. There were several people in line as well already. I noticed a lot of agitation within the customers surrounding the pharmacy. One gentleman told me to "have a seat, cause you're gonna need it." and mentioned he had been there over an hour and they didn't tell him anything. When I got up to the desk, I gave them my father's name and his birthday. Typical stuff. At first they couldn't find him in the system, and she slowly moved through the files and found him. She told me to wait a minute to go retrieve the order-- okay fine. However, they lost his prescription! She said "What box would also have prescriptions for box 37 in it?" After about 20 minutes of searching through all of the boxes (keep in mind there are probably over 200, and she went through SEVERAL) she came up to me and said, "I don't know, I can't find it, but it's here." and chuckled about it. This was the most disorganized pharmacy I have ever been to. This is why I LOVE Publix. This Walgreens pharmacy SUCKS. I wish I could say more positive things about it, but this was so unprofessional. They are a mad house in the back, running (in the slowest way), with stuff ALL OVER THE PLACE. I heard several other customers complaining and getting even more agitated when they saw what had happened to my dad's prescription. After 30 minutes, she finally comes up with it and hands it over. It was misplaced somewhere. She never apologized for the long wait time. I am going to get my dad to change pharmacies as well as anyone else I know who uses this place. This was terrible. The lack of urgency is tragic, and the slowness in how these folks move is terrible. I do not feel like these people truly care about their customers with how terrible the service is displayed here.

I have held my tongue and sucked it up the last SEVERAL times the Hueytown Walgreens pharmacy has…read morecaused issues for me with my prescriptions, but this is it! The 'Head Pharmacist' totally sent it over the cliff. I have several medications filled with the Walgreens in Hueytown, and have used them ever since they opened their doors decades ago. Because I like the store and its convenience, it was a natural choice to have my meds filled there, as well. But there have been several recent instances where their pharmacy has caused problems for me, the latest being this week/today. A diabetic medication (which is supposed to be on auto-refill) was coming due, so I checked it this past Sunday, 12.29; it didn't show a refill being processed, so I manually ordered it and the sensor, to be picked up Monday, 12.30. When I arrived at the window Monday evening, I was told the Rx wasn't available, but they had ordered it, and it should be available 'tomorrow', 12.31. I didn't receive a notification that it had come in, so I called today, 1.3, since I'm scheduled to inject tomorrow. I was told that "it hasn't been ordered, but I just reordered it for you, and it should be here Monday", (1.6). I was shocked and explained that I had not only ordered it online, with the sensor, but I had been told BY THE PHARMACY that Monday evening, that it had been ordered, so how was that possible?!? He said something to the effect that he didn't work this store often, so he couldn't say. I advised that my injection day was tomorrow, 1.4, and I needed to be able to stay on schedule. While I was on hold with him, he called the Bessemer store; they didn't have any available. He attempted to call the Midfield store, but they never picked up, at which time he came back on the line and gave me the "it can be here Monday" spiel. By now, having had ample time to think about 'how in the heck could this happen' while on hold, AND the fact that NOW I was going to have to pay the New Year, "your insurance hasn't kicked in because you have to meet the deductible" price of over $1,250.00, which I shouldn't have had to do yet, had it been filled correctly on 12.27, I got very irked. I explained that this was a DIABETIC medication, not Tylenol, and reiterated my injection schedule. He (then) advised that he had called the 2 stores, and the results, telling me I could call (Midfield). Now (yeah, almost irate), I said that THEY needed to find the medicine and call me and tell me where to get it. Through ears dimmed by inflamed fury, I heard what sounded like, "I don't know if I can do that". I asked to speak to the head pharmacist, to which he replied, "I am the head pharmacist". "REALLY?!?" I said. I told him that they were about to lose me as a customer because of this and their other screwups, and told him to call and advise me where I was to pick up my Rx tomorrow. After confirming that he had my contact information, I ended the call, totally bent out of shape. Let me say, too, that I am at home, having had to take a sick day due to an injury and a sick headache (that normally comes with severe pain), and this TOTALLY UNNECESSARY situation just exacerbated all of that. Thanks, Walgreens (Hueytown) pharmacy; way to go.