Great doctors, horrible customer service. If you need to speak to someone, good luck! You can leave…read moremultiple messages with any department and will not receive a call back.

Very rude counter help. Takes forever to get your glasses and that is IF they call you to tell you…read morethey are in. Very expensive frames and lenses.

THE quickest, most helpful and friendly service I received in a while. Reassured my love for local…read morebusinesses. Can't say the same about America's Best, but they led me to Bruce's Optical so they get some credit there I guess. Saved me $200+!!! Bless them!!

Clean and friendly. Needed a cloth to clean glasses and they not only provided a no-charge cloth…read morebut said we needed some no-charge spray cleaner, too. That type of place.

Disappointing customer service…read more My initial visit was great. Staff were attentive and helped me select a great new pair of glasses. Pickup also was smooth, no issues I have made two trips back to the store to have the frames adjusted. The first time i was totally ignored for over 20 minutes - even after attempting to flag staff down. This time i again waited in the counter line for ten minutes. After which i was seated in a service desk and again ignored. Now over thirty minutes for a simple adjustment and still no help to make the adjustment. They seem to have no concerns to prioritise an existing customer and instead focus on new customers. A shame.

Poor customer service, I tried calling store several times and I could never reach anyone. And…read moreanswering machines states "someone would try and reach me in 2 business days"? What really?

I love the staff here. They are always helpful and responsive to my needs. Dr Jamie is wonderful…read moreand very competent. I very highly recommend their services.

Absolutely horrible. Prescription glasses wrong had to have them fixed, office staff are rude and…read moretreat you horrible if you have any issues with what they do wrong. Office manager is no help she is the rudest. Her responses even to reviews is very unprofessional. I would go elsewhere and save yourself the trouble.

Service was amazing and quick. Huge selection of glasses to…read morechoose from. I was able to get 2 pair of glasses for the price of just 1 pair at my eye doctor.

service was awesome .. the guy who waited on me was very friendly & helpful in assisting with…read morefinding me glasses to try on & even offered me a bottle of water .. the sad part is just about the time i looked up & saw the pair of glasses i thought i really liked & wanted, to my disappointment, i found out they wouldn't take my ins .. but other than that the all around experience was great !!!

Dr. Lazenby is very personable,thorough and takes the time to answer questions.. his staff were…read moreextremely knowledgeable and helpful when it came to insurance. I really like that they didn't follow me around and try to sell me something I don't want, they let me take my time finding the right frames!

I was a new patient to this practice yesterday. I have been wearing glasses for 36 years now…read more Never in all these years have I had the experience that I did at the Lazenby practice. I didn't have a wait which is always awesome when you are needing to return to work. Dr. Lazenby was very very educational and pleasant. The office staff, every single one of them were enjoyable, professional, helpful and a joy to work with. From my nurse Shannon who pleasantly walked me through the entire screening process to the front desk staff, Amber and Victoria who quickly and efficiently checked me in and out to Andrea who help me pick my glasses. Andrea is a gem!. So for the first time in all these 36 years I learned something that has NEVER been spoken to me in my process of choosing my new frames. Apparently, there are 2 digit numbers that tell you the size or width of the frames. This is huge!. When Victoria directed me to the frames she mentioned this to me and told me what she felt my range probably was. Mind blowing!. So Andrea comes along and gave me a truly honest opinion on my choices and spent over half an hour with me making sure I picked the right width and bridge size and an appropriate lens size!. She let me know when something would not fit me properly and if the pick just didn't look good on my face. I have NEVER enjoyed the selection process of my frames and it was frustrating in the previous selection process. In the past I was just directed to the women's frames. I would pick a pair, usually not sold on them but tired of trying to find something I liked (difficult too when your vision is impaired). Then the final measuring process took place and order. Then 10 days later pick up a pair of glasses that would not even stay on my face because they were too wide, too big. I always assumed you picked a frame and the measuring process was to have the framed made to fit. Not the case at all. I was having fun and Andrea was the icing on a fabulous cake!!!! HIghly highly recommend.

wrong prescription, lens scratch super easy, bought three pair and none are the same prescription…read more NEVER will I go back. You get what you pay for.

While driving to our appt. A semi truck got stuck in the ditch and was blocking the road so we had…read moreto turn around and backtrack to go another route. We immediately called and let them know we would be late more than the 10 min allowed. We were asked if we would be more than 20 min late which GPS said we would be 15 min late. We were put on hold and the lady came back on the phone and told us they would still keep our appt. We arrived, went inside and were told that since we were more than 10 min late it kicked us out of the system and they would schedule an appt for another day but they could not see us that day. We explained that the manager said they would still see us but they treated us like we were liars. If they wouldn't see us we wouldn't have driven the 45 min drive for nothing. They staff needs to learn to go the extra mile and actually see if the manager approved it instead of assuming we were wrong. We will not be back and we will definitely not recommend America's Best to anyone and will be reaching out to Corporate as it is clear customers are not this location's priority.