I went to Eye Deal Optical hoping to hopefully repair or replace my broken sunglasses (…read moreprescription sunglasses are pricey! ) James tried several options to repair them for me, but when that didn't work out he took the time to find a similar frame to put my lenses in. I was so happy to have an economical solution for my prescription sunglasses! I walked out the door with my sunglasses in less then an hour for less than $50. The service was great! James really went out of his way to help me and my new sunglasses are super cute.

I've beengoing to Eyedeal optical for at least 25 years. It is without a the best optical shop…read moreI've ever visited. Great service, great people, and unbelievably affordable. I spend substantially less money there than when I used to get glasses & contacts with insurance at other stores. I have progressive polycarbonate trifocals with amazing frames and they cost me a third of what I was quoted somewhere else. And even though the value is important. Service is even more important to me. They are the place to go and I highly recommend you call them today. Ask about the really cool prescription sunglasses they can make you in any color and style. For under $100. Way to go James.

Ok I know I did a recent review on Stephanie About a week…read moreago, but ....... I totally forgot to add Ms SERENA She's just priceless and always looking out for the (customers) she's definitely one of the reasons my family and I continue to go at this particular place EYE WORLD, YOUR THE BEST !!!

Walked in with NO appointment and broken glasses. One of the staff took the pieces and said the Lab…read moreManager would restring them in a few minutes. In just a few he brought them to me and said, "You're good to go." I asked about the charge and he said "None." I clarified that I had not purchased them from Eyeglass World and he reiterated, "No charge." Fixed glasses AND strengthened my faith in humanity. Beautiful. Thank you!

I originally reviewed one star because of my experience customer service wise. The assistant was…read morerude, and I feel like the doctors didn't listen when I expressed that I wanted monthly lenses. They wrote me a daily prescription anyway. I don't usually write reviews, but I'm changing it because this is the first time I've gotten a call back from the office, Kylee (or Kylie..?) listened to what I had to say, and explained what the doctor didn't about the retinol imaging and the daily lenses.

Everything! Dr. Schiber was professional and honest. She did not try to sell me anything. She told…read moreme I did not need new glasses because my prescription had hardly changed. She said If I wanted different glasses to feel free to look at the selection. She gave me my prescription and I left. I do not believe in attacking a business because I am not having a good day. I almost cancelled my appointment after reading Yelp reviews. They are my permanent eyecare center now! Love them!

We had a good experience with getting 2 pairs of regular glasses and a pair of sunglasses for my…read morehusband here. The website had a 2 for deal so we used that. The manager helped us (I forgot her name) and she was helpful, and nice, as were the employees we dealt with that day. All three pairs were made in 30 minutes. (it's quick turnaround if they have the lenses in stock). We got texts letting us know and when we got the third text we headed back to pick them up. They noticed some sort of issue with one pair in the meantime and were already remaking them when we arrived so we waited a few more minutes but we are happy they caught the issue before we left. I will go there when I need new glasses.

Sucks, just sucks. New lenses placed in old frames. 24 hrs later frames break from an obvious…read morecrease in the metal nose piece. Unapologetic and unhelpful.

I called today, January 26th 2026 My family of 5 have been…read morecoming to Eye World 8 years, and I have too make sure everyone knows Ms. Jasmine Epitome of Great Customer Service Very pleasant and professional when speaking with her, she was very helpful and patient with me and my questions. Keep up the amazing job you do, good customer service is really rare now a days !!! Thanks Ms. Jasmine

Extremely disappointed. After being a patient here for as long as I can remember, I will never…read morereturn to Primary Eye Care. I had become increasingly dissatisfied over the last few years but continued coming because this was the office I had always gone to. This experience was the final straw. I scheduled an appointment online on August 13th, largely because getting someone to answer the phone is nearly impossible. I received appointment reminders on August 14th and August 18th. On August 18th, the office also called me to confirm my appointment. I spoke directly with someone and confirmed it. On August 21st, I arrived 15 minutes early for my 3:00 PM appointment. At check-in, I was told they were running behind and it would be a while. I said, "Wonderful," and sat down. I wasn't upset about waiting--I expected it. Five minutes later, I was called back to the desk and told I DIDN'T HAVE AN APPOINTMENT because it had been canceled for failure to confirm. I explained that was impossible. I had received multiple reminders AND personally spoke with someone from their office to confirm it. Instead of acknowledging that something clearly went wrong on their end, I was told the phone conversation never happened. Then today, August 28th--SEVEN DAYS AFTER MY APPOINTMENT--I received a text from Primary Eye Care saying my August 21st appointment at 3:00 PM had been canceled. So which is it? I was turned away on August 21st because I supposedly didn't have an appointment because it had already been canceled. Yet seven days later, their own system sent me confirmation that the appointment existed and was just now being canceled. Afterward, I learned that they did essentially the same thing to my mom only a few weeks earlier. Mistakes happen. What is unacceptable is refusing to take accountability, wasting a patient's time, and telling them a phone conversation they personally had with your office never occurred. After being a longtime patient, Primary Eye Care has permanently lost my business and my family's business. Your patients' time matters. Your patients deserve to be listened to. And when your office makes a mistake, own it instead of making the patient feel like they're the problem. I strongly recommend others consider their options before choosing this office.

Love this place because they treat you like family while keeping a very professional environment…read more If you think about it that's a pretty neat trick. Because of their eye professional Shelvy they have earned my business for life. Thank you again for your wonderful service ! I highly recommend All about eyes, Jon Paul Agustsson

Worst place I've ever had to deal with! 4 frames that kept breaking and I get blamed for breaking…read morethem! Forking over 1k worth of money to this place! Stay away and find a better place that's not overpriced and inconvenient. Then want to claim that my expensive overpriced lenses have to be replaced because there have been to many frame replacements! I'll never do business with this place ever again! Worst experience!

I waited 2 weeks for my glasses, they lost them in transit. Their solution was to re-order them and…read moremake me wait another 2 weeks. No offer to expedite, ridiculous! Took almost an hour for them to process a refund, still haven't gotten it yet. I used to refer orientation classes of 50 people to go there for prescription safety glasses, won't be doing that again.

Got the eye care club many years ago. Almost had to bail as during the pandemic they went to…read more"virtual" eye exams. Yea - like I want the Dr. to be somewhere else. FINALLY our local got a Dr. We went in. Crazy, I had eye care, my wife's had expired. Scam? We paid for eye club again. We like the frames they offer. Got new contacts. Trials worked well. Called, ordered $400 of contacts. NOW they changed and they want $5 buck to deliver them. WTF? It is less labor for them. THEY save money. And I pay extra. Next thing they will charge to use a credit card. Could have gone with Costco. Now thinking that may have been better.

My first optical experience was amazing!! The staff and doctor went above and beyond to make it an…read moreefficient and pleasant experience. Even when there were issues with my wacky insurance , they were fun and helpful. Highly recommend!!!

From the owner: We always put our patients eye care first at our Shopko Optical of Machesney Park location. Our…read moreexperienced optometrists provide primary care for all ages, including comprehensive eye exams, prescription eyeglasses and contact lens fittings and the detection and treatment of eye conditions and diseases.

This is a Mom and Pop store. I cannot tell you how happy I am with this place. I've been to all the…read morelocal chain eyeglass places and some very miserable experiences.... This is NOT that place! I first found them about 1.5 years ago when nobody else would do the work I needed. They were the ONLY place I could find that would fit lenses on a special frame I already had. I had Airsoft/ski goggles with special frame inserts. They were happy to take care of my needs and exceeded my expectations. I have since had them do custom work like this again and have always been extremely happy with not only the results but the experience. Today I had a lens fall out on my sunglasses. I did not buy them here. My warranty has run out at the local chain store I got them from a few years back. I just thought they deserved my business after my previous interactions and brought them here. They gladly fixed them for me and absolutely refused payment. I actually tried.... This is more than a business. This is a husband and wife with a honest soul. When I need another set of glasses, there is no doubt in my mind I'm coming back here.

The only place to go. ALSO the only place in Rockford that have opticians with actual DEGREES in…read moretheir field!!! The Whalens are great.

Dr. Malik is an amazing doctor and great surgeon. He has been taking care of my eye problems for…read moreyears. Also has done surgery on many family members. I highly recommend his office!

From the owner: Dr. Malik strives to personally offer the best care possible to Lasik patients, cataract surgery…read morepatients, and all those who need eye care in the Rockford, IL area. Our facility specializes in many areas, including: LASIK Surgery Cataract Surgery ReZOOM Multifocal Lens Refractive Surgery PRK Corneal Transplantation Eyelid Plastic Surgery Glaucoma Dry Eye Treatment Malik Eye Institute offers an array of ophthalmology services in a comfortable, relaxed atmosphere. Ophthalmologist, Dr. Masud Malik, and his friendly staff provide the highest quality eye care using the most sophisticated technology available and are dedicated to helping every patient enjoy the best possible vision. Contact us today for more information or to schedule an appointment. We look forward to seeing you!