Comparing Vision Works to Walmart: Summary: Walmart is MUCH…read morecheaper for the same quality of daily contacts, much better customer service as well. Not sure what Vision Works is doing wrong, but they seem kinda money hungry to me. How I decided this: I used to order contacts at Vision Works in Gurnee Mills, but I had forgotten to get a new prescription done with them before leaving for college. The town my college is in does not have a Vision Works, so I decided to get it done at the Walmart Vision Center. Little did I know that was a good decision. I got the prescription done and got the free trial contacts, but never got around to ordering contacts. When I got back home in Gurnee, I tried to fax over my prescription to Vision Works and the woman that was helping me at VW was a little rude and hard to approach, but the lady on the phone doing the fax was very helpful. When the prescription went through, I was told that I could not order contacts from VW because the brand I had gotten at Walmart was not carried there. This did not really make sense to me because I thought it was only the prescription they needed, not the brand. So, I decided to go over to the Walmart in Gurnee to order from them, and the contacts not only came in 4 days, they cost $51 cheaper for the same 90 day daily contacts I would've gotten at VW. VW contacts usually come in after a week and a half or so. Wearing the contacts daily, I have not noticed any difference from the brand I used to get at VW. Now my whole family is switching over from VW to Walmart. Plus, the staff at both my college town and Gurnee were nothing but nice to me. At Walmart I get called Miss (insert last name), while at Vision Works they act like they don't even remember me. Overall great experience.

I ordered glasses here thinking I'd get a deal and 7 days wasn't a big deal. Ten days later I call…read moreto see if my glasses are in yet and the woman in the other end tells me, "oh girl you been waitin on ten days now !" Yes, yes I have. So she tells me it's out of their hands now and it's up to me what I want to do, but it'll be 5-7 days before I'll see my refund anyhow . I asked if they could estimate how much longer and she just told me. "It's out of our hands. When they're in they're in ". Not happy .

I came here for the first time today for an eye exam, eyeglasses and contact lenses. The employees…read morewere friendly, the place was clean, modern with a large selection. Special note: Tammy is a star! I appreciate the stellar service.

Was looking for a shop open on Sundays - and it turned out that they had a same day, last of the…read moreday appointment. The whole staff was courteous and professional; however, Dr. Weinstein (the Optimetrist) and Sylvia (the Optician) truly stood out. Dr. Weinstein took extra time and caution to do a complete exam including a skilled slit lamp one as there were a few surprising findings in my vision. She also proved to have a deeper knowledge of retinal pigmented lesions than any Optometrist I've encountered before. Sylvia pushed me to try more frames than I typically would have, if anything trying to downsale me on some, and provided (excellent) advice not solely on the looks of the frame but also the most detailed fit advice for frames that I've had (and I had good opticians before). All of this extra care from their team happened without making me feel rushed in any way, although we were getting perilously close to their closing time. A++ service for both eye health and optics!

I went here yesterday to get new prescriptions installed. Julie and Rick were very accommodating of…read moremy needs and concerns. Both were very pleasant and professional! Julie is just a gem!! Thank you so much for everything!

Beware! all who like to have their pupillary distance number! They will not provide you with your…read morepupillary distance number, even when you spend almost $300. of your own money, not counting all the money they charge your insurance. They give you the excuse that it's a liability. It's not. Extremely disappointed! I wish they would have said something up front as I would have gone elsewhere. When I mentioned this, I was told there aren't that many people that request the PD? I was offered to speak with the regional manager when she "comes in" the next day and of course she never called. The doctor here does the exam but doesn't say anything about your eye health, although he'll answer your questions.

I went into the store for an exam and I brought my son. We didn't have an appointment but the…read moremanager and doctor found s way to fit us in. First let me say this was amazing. I never had a manager work with my timing like this before. The doctor took the time to ask questions to understand me the patient. The doctor explained thoroughly what her next steps were and it was a breeze Now came for looking for a frame or frames that would fit me. The manager helped me and not only did she provide her opinion but asked the opinion of her staff which ranged in age giving me honest opinions so I do not look weird The experience was well worth the time and effort. I recommend people needing eyewear to visit them

My previous review I had a bad experience, but I was wrong in my last review and I apologize the…read morestaff and management at for eyes are incredible people they're very nice and caring. I took things the wrong way and then I sat down with management and we work things out. Very awesome place to go to get glasses the staff and doctors there are caring kind and loyal best place to go to for an eye appointment.

I've been a customer since I moved to Libertyville 9 years ago. I've gone through many eye care…read moreprofessionals since I was in 6th grade. I (or my parents) have chosen most based on cost, and have had mediocre at best results. When the time came for an upgrade I decided I would search for value, not cost. I visited a few highly rated establishments, and decided on 730 North. I was glad I did, because it was the best experience I have ever had with my vision. Really nice people that take their time to get it right and listen to my concerns. My first experience was great but something was off with one of the lenses. They ordered a replacement and honestly after that I had the best vision I ever remember having. I just recently upgraded again and my experience was once again terrific. Not the cheapest, but in my opinion the best value.

This place is the BEST. We actually really enjoy coming here for our annual exams because the whole…read morestaff make the experience so pleasant! Particularly wanted to call out Dr. Yin, who is fantastic and might have the best bedside manner of any doctor I have ever met -- it honestly just feels like catching up with a friend every time we see her. They are also so flexible and accommodating and really go out of their way to make it a great experience every time. Best eye care practice EVER!

The staff was very helpful and my new glasses are great ! My eye exam was very thorough.read more

Great experience, the doctor and optician are very nice and knowledgeable. The selection of…read moreframes is great. I have never seen a better one.

I had a really great experience with the Optometrist. My issue is with the front desk staff and how…read morerude they are and unprofessional. Let me start by saying I read my insurance policy on my insurance website and then booked the appointment through my insurance provider saying this location was covered in my insurance network. I knew before arriving my insurance plan covered contacts and glasses. When I asked the front desk staff she looked at me and said "most people only get glasses or contacts so just pick out glasses as the best bang for your buck." Cool, so I pick out my glasses. As I'm doing so she pulls up my plan and tells me I have coverage for neither contacts or glasses. I try to explain to her that I work for a multi billion dollar pharmaceutical company and I'm definitely covered. I proceed to take out my company phone and look up my coverage again; where it tells me I'm covered. I look at my paycheck where I've been paying for eye insurance all year. I'm throughly confused. The two other front desk staff proceed to sing and mess around while I try to talk to the other women that thinks I came here with no insurance. The receptionist is the only person helping by calling my insurance company. After getting everything cleared up and experiencing what was the most unprofessional experience in a doctors office. I get my bill. Guess what I was covered for glasses and contact. Next time don't walk up to the customer and tell them that they are not covered until after you've called their insurance agency. Thanks.

Very pricy lesson. My wife and I both had appointments back to back. We paid well over a thousand…read morefor our all our glasses that day. My wife had to go for a 2nd opinion to an optomologist and her prescription ended up being wrong and had to reorder more glasses elsewhere for her. I did not like the doctor as he was not listening to me at all and said that's your prescription and it will be fine and rushed us out. He seemed like a know it all and pampas. I came to pick up my glasses and could not focus with either pair I ordered. The staff tried to clean the lenses and adjusting the nose piece but still was not helping. They told me to go home and try it for a week and they would call me to check up on me, but if they had to remake them they would not help me as it would still be the same prescriptions. NEVER got a follow up call. I feel like they did not listen to me at all during the exam and after. I trusted them and now I feel that I was swindled and the glasses are unusable garbage. DO NOT TRUST THEM. I do not want any communications with them EVER.

Our family Eyecare practice. We began utilizing Grayslake Eyecare because of proximity, but have…read morestayed because of the care most of the staff provides. Standard eye exams, and testing along with a corrective eyewear room to shop from and try on/select products. We recently brought our son for his school exam and the doctor was great about explaining what was happening and going slowly through the process. He ended up needing glasses and there was a great selection of kids frames available for him to try on and select from. My one negative is that there is one woman in the eyewear room that almost seems bothered to be there and to be helping. But if you can avoid her, you'll likely have a great experience.

I've been coming here since I was in the 3rd grade; the office has been updated and has maintained…read morea fresh, clean, welcoming environment. Despite being very busy, the front desk staff are incredibly kind and efficient. I showed up early for my appointment time and was taken back almost immediately to take pictures of my eyes and all of the other quick procedures I don't know the names of. The new doctor they have on staff is so sweet and welcoming. She answered all of my questions and laughed with me when I thought I nailed the vision test (I did not nail the test, lol). Not once did I feel rushed or like I was wasting time. I'm so sad to be moving in the next year because I will greatly miss this place! I've read some of the other reviews, and they don't match my experience at all. It may be because of my age, but I know what it's like to work in the service industry; having someone stomp around your office demanding free services or waiving fees always ends with a threat of a nasty review on yelp, lol. Please be kind to the people who often deal with poorly behaved-adults. Anywho, I really enjoy this place and the staff that work there!