I went online and scheduled my service. When I got there at 8:50 am, I had to make sure they did…read moreall that I asked for in the 'Other' catagory. There was one other person waiting on their vehicle. Very quiet department. They did not take my truck back to start until after 10 am. At noon I asked for the status of my truck. He said it would be a while. Then he drove it up front and started working on the charges. They worked on my truck for no more than two hours. My labor charges was $604.50. There is no way that I will ever set foot in Short Honda again

The service department is terrible and will NOT take responsibility for their mistakes. I would…read moredefinitely NOT recommend using them for anything.

horrible customer service. they just care about money and not the community. vehicles are…read moreoverpriced and warranties are a joke.

Been waiting for 1 year now for a paint recall to be completed. Each time I call I get a different…read moreanswer. "Your number 9 on the list", "Your number 11 on the list", "Your number 8 on the list", "It will be 2 months, "It will be 22 weeks". Would not recommend.

Absolute worst experience ever at this place. Took my 2018 GMC Terrain in for an oil change. A…read morecouple of days later, the serpentine belt slipped causing our engine to begin over heating. I called the service center manager to ask if they recorded the oil changes/services because the dealership we had fix the serpentine belt told us that there was oil on the belt, which caused the slip. The new dealership added dye to the oil to find a leak and couldn't locate one. I called the manager here and explained the situation. His excuse is that the box for oil was marked red. I specifically asked when I picked it up if everything looked good and voiced our previous repairs on the same vehicle. I was told "nope, everything looked good." All they say is that the box was marked red so I should have asked why instead of just asking if everything was okay. The GM of the site better make this right. The service managers first excuse was that they were busy. I don't care, it's your job. If I brought my car in for an oil leak, I should have been verbally told, not just a box checked. Awful service and what an awful human being the service manager seems to be.

My Kia broke down 6 hours from home. Called because it's under warranty to be towed, fixed, a…read morerental. They didn't help at all. Had to pay 500 to have my car towed home.

They will low ball you on your trade and jack the price of their vehicles up , offered me $9,000…read morebelow fair trade in value for my vehicle and had theirs priced $4,000 over window sticker price. They will tell you one thing and then change it multiple times to suit their end not yours. My trade books for fair trade of $58,000 they first offered $52,000 then dropped their offer to $49,000 after a told them I could pay an additional $2,000 down on the vehicle I wanted...clean retail on my vehicle is $64,000 BEWARE and know your vehicles worth because they will try to rip you off on your trade and watch for the thousands they add to sticker price for so called market adjustment , 3 other dealers never had market adjusted prices like Bruce Walters Ford . Completely unwilling to work with you on anything .. their way, take it or leave it attitude. take the extra time and drive to go to Lexington or Tennessee Ford dealerships , lower prices and fair trade in value... shop around online first and contact multiple dealers and I honestly would NOT recommend Bruce Walters for any vehicle purchases.

If I could give no stars I would. This place is Terrible!!! Would NOT recommend!! They are 100%…read moreliars and crooks. I was lied to on day one by the finance manager, then lied to every time thereafter when used this dealership for service. WARNING!! Do not purchase a vehicle from Walters Nissan

From the owner: Welcome to the Walters Nissan website, a fast and convenient way to research and find a vehicle…read morethat is right for you. Whether you are looking for a new or used Nissan car, truck, or SUV you will find it here. We have helped many customers in or near Pikeville, Prestonsburg, Ashland, London and Paintsville find the Nissan of their dreams!

Spent all day working a deal. Finally came to one. They said they would Deliver the truck, they…read moredid. The whole frame was rusted. Gone in some spots. They guy had told me the truck was in "great" shape and he would drive it anywhere.....they thought I must have been a dumb woman and wouldn't look under it.

Parts Dept is A1 at this dealership. Paul and bull are top notch! Professional, considerate and…read moreknowledgeable